Wells Fargo
reviews and complaints

I had a mortgage from [protected] with Wells Fargo and I never did an escrow account or had any issues. About that time they started making errors with my other accounts (checking and investment) so I left Wells Fargo, I removed all my accounts. I refinanced and went elsewhere. Wells Fargo bought my mortgage back against my wishes and I could not afford to refinance again.

About 3 years ago I found out that they charged me invalid late fees for payments wired to them or made in person at the bank on the 15th. When I asked them to look into it, they did not fix their errors, they set up an escrow account and claimed I did not have insurance. I did have insurance, so I contacted them and asked them to remove the escrow account and fix the late fees, so they increased the escrow account significantly.

So I wrote another letter and this time, they went and increased it again, paying taxes that I have handled myself since 2001. I have paid them every single fixed interest mortgage payment, have not missed a single one, I have reimbursed all the taxes they had no right paying, yet they still are accusing me of being behind and not paying the mortgage by refusing to get rid of the invalid escrow account. I even sent them bank statements showing them my insurance payments.

I have been trying to get this straight for 3 years. They flatly refuse to assist me.

Called numinous times to add my new phone number to my accounts so I can use the services and access my account online. Filed a case to request they fix the problem with updating a customers cell phone number, went down to their atm and confirmed my new number as they requested and still same problem! Terrible service and they only want to screw you out of every penny they can, Do not use Wells Fargo or any of their affiliates

we were told our expenses would be reimbursed by Wells Fargo due to their mistakes in processing our mortgage which forced us into a hotel for over a week during the pandemic! The bank is refusing to pay us back. We were lied to and caused alot of financial hardship.

1 and a half years ago i was banking with wells fargo..my name is robert l bettencourt..i had filed about 14, 000 dollars in fraudulant charges that were on my account and they were so called investigated( which they wernt)and i was crediited with mabey 100 dollars and they said the rest were on me...i was so upset and didnt know what to do so i just let it go..i have been told that i can still fight this again and have it investigated the right way...who do i get ahold of who can investigate this the right way instead of suing wells fargo..please help me as soon as possable.thanks

i have all the charges printed out upon request

Years ago, my wife and I obtained a mortgage loan for commercial real estate from Wells Fargo bank. That loan was paid off in full 11-4-2013. The problem is they never filed a reconveyance with the county to clear the property as collateral tying up the property still to this day.

Our current loan officer worked on this and received no assistance from Wells Fargo; the same thing happened with our current title company. When I personally got involved after many deflections and run arounds, I finally received an anonymous response from their BBG loan servicing department. Such a response is impossible to hold any actual person accountable.

We have already lost one loan because of this and the current loan will time out soon as well. It was not difficult to do this 8 years ago and is not difficult to do today but here we are one game to the next. They even wrongly attempted to lay this off on the county recorder.

No consumer should have to deal with this type of problem, more so the amount of time and contacts thus far that is required is in and of itself just horrible. Wells Fargo should not be in the mortgage loan business.

RE: Escalation ID # 041221-10B1AB05EDD6

I is now nearly 7 days since I received this escalation number relating to Mexican currency that I ordered on-line.

I took the suspect bank notes to a Wells Fargo office in HIlton Head, South Carolins and the mmager could not resolve the issue but created a case ID to be referred to the Enterpreise complains managemt Department. The manager and I were on conference call with this department and person there said the case needed to be referred to an "analyst" (his name was given as Ryan I have had no response from anyone at Wells Fargo
When Can I expect the issue to be resolved or do I need to contact the FBI regarding this case to help expedite this case?

Regarding Claim ID... [protected]...

Dispute was initiated on 04/12/2021... As of this date no follow up or effort on the part of Wells Fargo to resolve this dispute.

Company that initiated the debit to my account Does Not have my account
number so therefore the transaction error could only be as the result of

1. Another individual had access to my account information.
2. Wells Fargo errored when debiting my Cash Wise account.

On 04/30/2021 Wells Fargo requested the same information the was provided on 04/12/2021.

In conclusion, these delays on the part on Wells Fargo is an attempt on the banks part to discourage or hope that the consumer will lose patience and
write off the dispute .

Hello,

My name is Fannie Boyd, VISA cardholder. I called for assistance on 5/3/21 at 9:30pm. It is now 9:45pm and the representative is still holding on the line and not saying anything regarding my request for a number for credit card services. He said that he only can help me if it was my checking or saving account.

This is very poor service. I dial the [protected].

This type of service is unacceptable. He is just holding on the line, please talk to your representative it is now 9:50pm. Please check your records.

I am constantly getting "decline" alerts from my Debit. Yet when I make inquiry to Wells Fargo they state they have no such complaints. I even changed cards and still get alerts. But then April 2021 I wrote two (2) check some for 260.00 and one for 55.00. Both checks were good but one recipient said when he went to deposit (into his Wells account) he was told there was a problem with the check and he would need to come into branch (yellow message seen on ATM screen. the other recipient stated she attempted to deposit check got message on her iphone stating same issue. I called the bank and was told no incident that both parties should check their bank. both from wells and told no problem and on 2nd try checks accepted, meanwhile I receive a letter from "Enterprise Complaints (see letters) when I called the number it's intelligible voicemail and no return calls. problem is what they supposedly checked is incorrect! the complaints were about two other checks written! I want a TRUE inedtgation of what is going on!

In December of 2017, Wells Fargo purchased my mortgage from my original lender. I've never had any problems with them, and all of my payments have been complete and on time. When the COVID restrictions hit, I lost my business. Wells Fargo Mortgage was offering a forbearance program to suspend payments for a time, so I signed up for it. I was a bit dismayed to find that the interest continued to accumulate (that little nugget was not disclosed), so Wells Fargo began credit reporting that my loan amount was going higher and higher. As a matter of fact, their "Letter of Deferral" stated that "Interest will not be charged on the total past-due amounts to be deferred". Sounds like a blatant contradiction to me!
When I was finally able to resume making my monthly payment, I called Wells Fargo and asked what date I should make my first payment. The representative told me it would be due on April 1st, but they mailed my statement letter 2 weeks later stating that it would actually be due on March 1st! The statement amount due was $2, 982.01 (as usual). I went ahead and paid $3, 000.00 (as I always have) and thought everything was back on schedule. (How naive of me!) When the next statement showed up, the payment amount had jumped up to $4, 233.97! An attached letter listed the additional amounts as part of an escrow account — WHAT?! I have NEVER had, nor have I ever wanted, an escrow account. I called WF and told them that I had already paid my property tax in full and that my homeowner's insurance is deducted monthly via auto-pay from my bank (not Wells Fargo, thankfully). For some insane reason, WF decided to pay the property tax anyway, which means that L.A. County has now been paid twice! All of the (five) representatives have been very nice on the phone, each one assuring me that 1) this was not right, and 2) the problem would be corrected with no problem. A week later, I received another letter from WF stating that the escrow account could not be closed "based on payment history"! Another call, and now I have Rep#6 working on this for me. I called him over and over as the payment date got closer. He finally called me back to say that I'd better just pay the extra $1, 250/month so my credit score (800+, by the way) wouldn't be affected. He's now assured me that he continues to "try" to get the escrow account removed/closed. I paid the $4, 233.97 as instructed, but the May statement is now looming. On 4/12/21, I spoke with Jenna from the Escrow Dept, and she promised to fix everything and expedite the deletion of the escrow. I just called in a few minutes ago (4/27/21 at 1:45pm PDT), and nothing has been resolved. Must my next step be hiring an attorney?

I have been a Wells Fargo customer for well over 30 years and have a checking account, mortgage, home equity line of credit and credit card with them. Each month I go online and pay my credit card entire balance in full before the due date. This month I made an error when making the transfer to pay my credit card balance ( I was even paying an more than the current balance as I knew there were still a couple of transactions outstanding that had not posted to the account) and did the transfer in reverse. This credited my checking account rather than my checking account paying my credit card balance. I realized what error I make within just a minute after I completed the transaction so I called the customer service number and asked them to reverse this and they explained they cannot reverse this. I then did another 2 transfers one one to correct the transfer I made in error ( in reverse) and another to pay the balance like I was trying to do. I was charged a $95 cash advance charge, I explained what happened and I was told as they will only give me a $20 refund so this simple once time error that I tried to have reversed just a few minutes after I completed it is costing me $75. Now when you make a payment to your credit card by the same transfer option it takes a few days to credit your credit card balance but it come out of your checking account the second you hit submit but they say they cannot reverse a transaction in reverse even just a minute or two after its done. I have been a loyal very long time customer that has always stayed current on all accounts and keep a good balance but I 'm now being told for a simple error that I tried to have them correct and then corrected myself they will not make this right and refund the fee. Bad, bad business Wells Fargo if ripping off your customers is how you keep in busy.

On June 12th, 2020 I received a call stating in a phone message that Norton Antivirus had charged my Visa $300 for the next years service. They said to call #[protected] if this wasn't acceptable. I no longer used Norton and therefore without thinking clearly, I called the number. The man told me they would refund my money to my checking account. I questioned this process but he said Norton requested it be done this way. He had me enter the amount of the refund and I put $300.00 into the computer. It showed up as $30, 000. The man went crazy and screamed at me for using .00 and that he would lose his job, etc. I hung up and called Wells Fargo. The answering robot welcomed me and gave my checking balance of $30, 000 plus. I was horrified. The man called back and asked me to simply go to my bank and make a wire transfer of $29, 400 (600 for my refund and wire fee). I was so shook up and accomplished the wire transfer with no questions asked. On Saturday (the next day) I checked my emails and saw an email from Wells Fargo that they had transferred $30, 000 from my savings to checking. I then realized the scam I had wrongly fell for. I went to WF immediately on Monday morning, an agent called wire transfer and they said they would get someone appointed to the case. Three days later I went back to see if they had heard anything. The agent called the Wire Service Department and was told no one had been assigned to it yet. The bank manager called them to get an assignment immediately. A week later I received a letter from wire service that they had tried 3 times to get the money back but couldn't get it as the owners of the account wouldn't agree to it.
I called Wells Fargo Fraud number and asked why they hadn't requested any authorization for this transfer, how the scammer knew my account numbers, and why no call or text, which is what they promise to do in an usual and large transfer. They just said there was nothing they could or would do. I have written to several Executives with WF, Federal Consumer Financial bureau, ic3, Alamo Police Station in person, and all places recommended to get help. They simply sent my complaint to W.F. who decided they would no longer respond to my situation. A month prior to this incident, WF emailed me that there was unusual activity in my account and that I needed to change my password. I went to their site and processed the change. This may be how they got my account numbers. Had WF called or text me regarding the transfer, I would have seen it immediately on the front of my phone. Also, they promise to protect their consumers from fraud with this action and if they don't receive believable authorization they won't make the transfer at all. In checking further, I have read that banks must refund for any unauthorized transaction.
I am 79 years old and very seldom used my savings as I felt it was my security should I need it for medical purposes, my car or any unknown expense. Losing this money has made me feel very unprotected.

I called this department on 03/18/21 to speak with a representative after about 20 minutes of waiting on the phone a young men answered asked for my account number I gave him my account number and was asked if this was my acct number are my social I replied you asked for my account number I gave you my account number I was accused of being rude I repeated you asked for my account number I gave you my account number I was accused of being rude again and this person preceded to hang up the phone in the middle and f the conversation this is very bad customer service I have been an employee for 30 years and a customer for the same amount of years and this type of behavior is not acceptable we are in the business of growing our customer relationships not being rude to them and chasing them away please learn patience and the skill of listening this goes a long way with building customer relationship what this person did was wrong on every banking level.

We did a forbearance when we received the opportunity. When it was time to pay all the money back we did and closed the forbearance in February 2021. While applying for a mortgage to purchase a new home in March we found out that Wells Fargo has not reported to a credit agency since 9.4.2020. We did a work order in February to request our credit report be updated and the forbearance cleared. We were told it takes 30 days. On March 12 I called and the customer service rep told me they were behind and it should be just a few more days. On March 15, I called and was informed that there was not a work order and we needed to put in a work order and it would take 30 days to have this completed. We are closing and need a simple letter stating we are not in forbearance. What happened to customer service. Cant anyone type a letter stating we are not in forbearance.

i have a business account which is a small self employed operation of which i have a business account with wells fargo. I also have a personal checking account. On sunday i called the customer service to ask for help regarding depositing a check written to my business, they told me i could deposit it into my account at an atm. I did not know my business card had a pin at all so i asked the wells fargo representative if i could deposit tis check into my personal account and it be available, i made sure it would hbe bc its all the money i had to operate on. she informed me it would be available the next business day. I deposited the check as advised and it was held for whatever reason they still havent told me and now i have bounced a check and they have charged me a nsf fee bc i had no money in the account as a result of what they told me to do. my business is quite surely going to fail now becuase of this and they do not seem to care nor will they resolve this so i can keep my business going. since the beginning of this year i have deposited 56000 in one account and 34000 in another. i have proven adequate at handling my own funds yet i am not allowed to them apparently.