Wells Fargo

I went to the bank to ask for help in setting up Autopay for two accounts, there's no banker around so I asked the teller if anybody could help? There were two women in their bright red T-shirt that says VOLUNTEER (an absolute unprofessional attire a bank could present herself with) sitting behind the teller, I asked a question and the teller would turn around and asked the two "volunteers", and the "volunteers" would answer in a very casual way and the teller would turn back to me and repeated what she'd just been told, so this went back and forth, why couldn't the "VOLUNTEERs" just explain directly to me? So, the answer I got about Autopay was there's no banker until the following week, 7 days later, and I have to schedule an appointment. When asked about how to set up Autopay online, (of course, teller turned to the volunteers again to pass on the question and passed back the answers) , the answer was there's no Autopay online, it's called Billpay, if I set it online it is called Billpay! I just couldn't believe how they managed to miss the point of a simple request and made it about a matter of names! Just like another reviewer mentioned: "Felt like I was going into a high school classroom as a substitute teacher with children that should have been held in check a very long time ago". Yes, this place is a waste of time and totally incompetence, no wonder they got 2.5 rating on google review.

Was at 241 Washington St. Santa Fe, NM and was trying to get a torn taped 20 dollar bill I received from your ATM replaced. Was handed a piece of paper with instructions to send to the treasury's office. I couldn't believe that it was my responsibility and without further customer assistance. I raised my voice in disbelief and tried to show her my ATM receipt which showed a balance of $193000. Dollars. Asked for the manager and the young lady stated she was the bank manager. Was told by another teller not to yell at her. Embarrassing enough to deplete that account this week. I have been a customer in good standing. I believe in customer service. I called customer care and was given instructions to take it to another Wells Fargo. Which I did and had great customer service and took less than one minute. My account ending in1883.