The complaint has been investigated and
resolved to the customer's satisfactionResolved Weight Watchers — cancelled subscription
resolved to the customer's satisfaction
Signed up for the 3 month trial. I did remember to cancel after the trial was over in October of 08., unfortunately I didn't follow-up when I didn't receive a confirmation, instead assuming they would cancel as I asked them to. It's now June of 09 and I'm still being charged. They claim they searched their database and can't find the cancellation notification. When asked why they can't verify that the account wasn't used because I canceled it, they claim they can't research their database for that purpose. Appearently they can onloy use the database when it suits them. They claim to not have a phone# so I can actually speak to a person about it. I find that to be very poor customer service.
BBB now has a formal complaint from me. Hopefully that will help.
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