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New Vitality
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New Vitality
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10 complaints
3 resolved 7 unresolved
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C
4:19 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was just notified by Discover that you charged my care$263.60 and I do not know what that is for nor have I placed an order with you nor did I approve that charge. I insist on immediate reimbursement and credit to my card for the full amount that you allowed to be charged to my Discover Card. I have not ordred anything from you. My card never left my...

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J
7:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I understood that if I paid the Shipping Charges I could have the eye and skin care for free. I did not agree to a monthly supply to be shipped to my house each month. I want this stopped as of today 4-18-16. Do not send me any more of this product as you did not explain this to me except that I would get the product for just the shipping charges and if I...

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C
9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Yes, I too have been scammed by these criminals. I told them over a year ago to not ship anything else. I just received a new shipment with an invoice charged to my credit card with an obsolete expiration date. The best part is that the credit card company said any company you have ever done business with can charge your account without a valid expiration...

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R
8:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered a product, on print up page on the website, they had put me on auto reorder! Called them right away to complain, Michael Coronette told me there was no order, even though it was already pending for charge on my Discover. I told Michael Coronette that I just wanted to cancel the order, he said he couldn't and I would have to call back in the morning...

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F
8:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Roger Mason is not now and has never been a "renowned research chemist." In fact his only claim as a chemist is 20 years in the federal and state prisons for manufacturing and distributing drugs to children. You can find out the truth about Roger Mason and his experience at [...]. The book and its authors is a fraud. By the way, you can also add 16 years in...

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J
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

New Vitality - won't refund payment

Avoid this company. Their products don't work and they won't refund money as promised. They ship product to you without prior notification, then they won't refund money after the product is returned. The give a "free" 30 day trial but when you call and cancel they ignore it, continue to ship and charge your credit card. Their customer service people are very arogant and treat customer in a very condescending manner. They are rude lack any understanding of the term Customer Service. These people need to be stopped.

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2 comments
J
Sep 14, 2012 12:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I requested that an email be sent to me ([email protected]) I wish to cancel my order and any future orders. I would appreciate a confirmation of this termination.

I am : JOAN DECKER
16005 N 32nd St #36B
Phoenix, AZ [protected]

I would appreciate a reply as soon as possible. Thank you for your courtesy and prompt attentin.

N
May 23, 2012 10:47 pm EDT

To Jabes,

We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.

Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

And, all our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is [protected]. We promise that we will do everything possible to make you a happy customer.

Thank you.
Customer Service
Farmingdale New York
United States

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A
5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
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I ordered their product two months ago. It wasn't processed. I called & ordered the FREE bottle for just shipping as they dropped the order & called me the second day to ask me if I wanted to order what I had already ordered the day before. . I then had to recall & was treated by a NON stop, talking, RUDE young female (CUBICAL) Rep. She charged me for one...

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S
9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

New Vitality - unauthorized recurring charges & shipments

I ordered Night Skin from New Vitality once from the internet for a "special price for a three month supply." They have now charged my credit card twice without authorization and have put me on a recurring order and shipment without my permission. It is impossible to get a live person from customer service. When I finally did after 30 minutes, I was told that I'd still be charged the shipment fees AND THERE WAS A HUGE SCAM ABOUT RESTOCKING! DO NOT ORDER FROM THIS COMPANY OR GIVE THEM YOUR CREDIT CARD. THEY WILL SCAM YOU! DO NOT ORDER DR. ARTHUR PERRY'S PRODUCTS!

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1 comment
D

Dr Perry is no longer affiliated with New Vitality. When he was, he created products but had nothing to do with the business practices of the company.

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P
12:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware of young again products! You wouldn't believe the rudeness of roger mason, a so-called "natural health researcher." he has no proof of being a medical doctor in nutrition, nor the license to prescribe natural supplements whatsoever. Their is also no phone number for this company, so where's the proof it's legitimate? After I visited...

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6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Like others before me, I responded to a radio advertising pitch by non other than the respected Thom Hartmann for a New Vitality Product. I called the toll-free number to make a trial order, unknowing that I would subsequently be "Auto Billed" for orders I did not authorize. After receiving a second order I did not authorize, I called the company to insist...

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