WebWatcher
reviews and complaints

In Sep 2022, I requested cancellation of their product and they suspended payments for 3 months and then started back in Dec 2022. In April 2023, they acknowledged request and sent me a cancellation #. 003-2BD04637-001E. However, they continued to charge me, saying the cancellation # wasn't their number. In Oct 2023, they were still charging me, even though I have email verifying the April cancellation. I turned it over to the credit card company and they were no help. I don't recommend Webmaster... very unethical. 7

My name is Deborah Alexandroni I subscribed to this this morning and I decided not to get it in 5 minutes I canceled it out but they already took it out of my account now I want a fefund I tried everything they told me on chat and I just can't figure it out .my email is [protected]@gmail.com last 4 numbers on my account is 8224 I want this back into my account asap .can you please do this for me

I paid $129.99 for webwatcher for my daughters Google Pixel phone. nothing was working right, there is no phone number to call so I was trying to do all the troubleshooting via text. The text chat kept losing connection & it was extremely time consuming to keep writing the details of what was happening. I asked for a refund & they basically told me my 72 hour window passed & I needed ticket numbers to prove we were trying to troubleshoot. On the first phone call, they did not give me a ticket number. It was only after several attempts that I found out I needed that info. Then they tried to get me to pay for another license which is quickly said NO! I do not believe they are American because their grammar and english were broken and incorrect. This is a horrible business & I will also be filing a complaint with the BBB.

I am filing this compliant on behalf of my self someone added a webwatcher to my services that l did not authorize

Signed up for trail period they ask for credit card to start trail so did that and allowed me to use there software
I did my search I was looking for and no infromation was found to benefit my findings in other words was a waste, but come to find out they charged my card twice the day I signed up. These people are scammers won't refund my money there [censored] doesn't work trail period is a scam there is no trail period just use it to get your credit do not use this web
Site
John

The worst! And noone answers the 888 number. I canceled subscription 7 months ago just to see that they have been charging my card. I canceled again this time took screen shots of Billing info tab clearly has no longer my card info. Also their Subscriptions tab states the subscription is canceled. I want to point out, this EXACTLY what I saw the first time I canceled this account. The company's honesty, integrity and professionalism is questionable. I have been robbed for 7 months..I do not want to see another charge again EVER. After some researching this is a common issue with the company.

I wish I would have read these reviews before I purchased. Bought and installed the product. It worked for 1 day. Then it stopped working. I contacted Customer Support and they re-issued my license and had me uninstall and re-install. I did that and it didn't work. I did that twice and it didn't work. When I purchased they offered a 7 day trial. At 6 days (after it only working for 1 single day) I reached out to customer support (again) and filed a case for a refund. I actually ended up filling 2 cases. They told me they would issue me a refund. A week later when I did not see any refund on my credit card I contacted them and they said that I was not elligible for a refund. WHAT?!?! I asked them to check the emails, the two different case numbers, the chat transcripts that I had with Tech Support and the email I had with the Refund Department. Nope. They still wouldn't refund me. I asked them if it was worth it for a measly $39.95. Apparently this is how this company does business. What an absolute joke! Even if they had a product that worked, buyer beware and pay attention to these reviews. I wouldn't want to do business with any company that has these policies in place. Staking your company name over lying about a policy all for $39.95?!?! This will eventually catch up to you WebWatcher! Do right by your customers or you won't be around much longer. AVOID THIS COMPANY!

I have had issues with the company for a long time now. I've asked multiple times for credits, but will never receive one, even though, I've got pages of chat messages and proof, the software did not work. I would get ready to leave the company, and, magically it started working. For one day until they got the payment! They are serious scammers who love to take your money and lie to you. All I am asking for is a month of service on them. I've had more months than that, that never worked, but I'm just asking for a month's credit.

DO NOT BUY. They remotely configured the PC for their product. They validated the install themselves before the trial period was up and charged the money immediately. The remote technician couldn't get the software notifications to work and told me he will create a ticket and escalate this problem and that I should wait 72 hours for a reply. NO REPLY. I think they just wanted me to get over the 3 day free trial period. The software after they configured it doesn't even work now. As far as I can tell it is a complete scam. I have requested a refund, but their refunds department seems very well oiled. I have contacted Paypal to hopefully cancel the transaction, so thats a possibility that may work for me. The refunds department claim that they have no record of any technician assisting my install, and that I should do that first. (I did that). So their records on this matter seem about as good as the software. SCAM COMPANY DO NOT BUY

They charged my account 2x in 1 day then they say they can't refund my money

I should have read all the complaints online

It's a total scam

I'm being charged 129.95 off my credit card I did not purchase this I don't know what this website is about so I need this cancelled and I need my refund I don't know how this came about but I'm going to get to the bottom of this I looked at my bank statement and seen I was being charged for something I didn't perch I need this cancelled and refund back please

I purchased this software to place on an iphone (which it was advertised to work on). When I tried to install it, it did not work because it did not support the latest IOS software. So I requested a refund. After being on hold with tech support for 30 minutes and then filing a refund request I have been denied twice a refund. Clearly, I have been misled and now I have lost $100. Even before requesting a refund they informed me not to cancel the credit card payment as they would sick a collection agency against me.

Tracking device for the iPhones and androidsNot made aware that I needed on a computer in order to download software I do not own one before I cannot use it and also was not made aware that had to have access to the iPhone before two to be able to install them on that too so now I don't have access to it so I can't use it at all came down on it appreciate if you would refund my money as promptly as as possible have a nice day thank you very much

NEVER got it to work, always had issues. I got it for the wireless backup options so I didn't need my daughters phone every time. NEVER WORKED. I EVEN HAD THEM REMOTE ACCESS MY COMPUTER AND STILL... nothing. I had to HAVE her phone for it to back up and then STILL didn't work. I got the run around and then got told it was the imazing that was the problem. It's what they made me download for webwatcher to work! Why use something that doesn't work! Very upset and wanted my money back, but was refused. DO NOT BUY

Webwatcher - DO NOT BUY!
Do not be tempted by "Risk free" and "Money back guarantee" posted all over the Webwatcher site. Instead, look at the very end of Terms and Conditions, then link to their Refund Policy buried even deeper on the site - there's a reason why it's buried In all of the legal ease. I wish I saw these comments before entering my credit card. Now $129 out the door and nothing to show for it. RUN. DO NOT BUY! Plenty of other more reputable and customer friendly options. Customer support of absolutely no help.

Nothing but issues and no help. Takes your money, and refuses to help. You ask a question, different questions, they give the same answer, over and over. No one knows how to do anything there. And refuses a refund or credits. Scammers and pretty shady! I have contacted phone, email, chat, and supervisor request, with no response. They are taking full advantage of people.

HORRIBLE! DO NOT GIVE THEM ANY MONEY! The program could not be loaded to my computer and after I asked for a refund less than 24 hours after my purchase they refused (despite the 7 day "risk free" guarantee). They said they needed to remote into my computer to fix the problem, but I refused as I have confidential information about clients on my computer. They still refused to provide a refund.

BEWARE!This company false advertised their product as risk free. They charge and than even if you cancel with in less than a day don't even install they refuse to refund money that was suppose to be free 7 day trial. If you try and contact they end chats don't answer their supposed 24/7 support. If you want to throw money way and to have poor customer service and have a product that does nothing but cause grief than this is the greatest scam product there is! Don't ever use this company as they have no customer ethics!