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2.0 45 Reviews

MyFax Complaints Summary

11 Resolved
34 Unresolved
Our verdict: When using services from MyFax with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MyFax reviews & complaints 45

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L
4:02 pm EDT
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MyFax Canceling service

I used this service one time dec 2022 during trial as I needed to send a fax. I realized I would probably never use it again and cancelled. They keep charging my credit card and I keep asking them to cancel. I havevan email in March 2023 still asking to cancel. My husband has a serious health issue causing us a move closer to Seattle and ao i hadnr been on top of checking. This month akuky 2023 charged again and i called and messaged them. When i called they were rude and u helpful and basically said oh well. Won't even refund most recent charge. They will not refund me any money and I'm so frustrated. This company is terrible!

Desired outcome: I would like this absolutely want this cancelled and my money refunded. I used this service 1 time. 1 freaking time.

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5:14 pm EDT

MyFax Keep charging my credit card after canceling

Been trying for months to have this company stop charging my credit card. Used the service one time during the trial and then canceled. However, every month a new charge comes through. Chase has accepted my dispute once already and the company refuse to provide me a credit or talk to a supervisor.

Desired outcome: Have them stop offering a free trial with a credit card.

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Mandi Veeder
, US
Sep 15, 2023 6:46 am EDT
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My bank intervened to cancel payments and I'm still getting charged monthly by myfax. I have no idea how to get them to stop short of changing bank info.

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6:33 am EDT
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MyFax Free Trial

I started a free 10 day trial. I used the service 3-4 times over the first few days sending less than 20 days. I cancelled as I got error messages when emailing faxes through their account. I then got billed for $10. I reached out to them and was told I had overage charges. No other explanation. I asked for a total refund but only got back $4.10.

Desired outcome: Full refund for my 'FREE' trial

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Is MyFax legit?

Our verdict: Complaints Board's thorough examination reveals MyFax as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, MyFax stands out for its commitment to quality and security. Clients considering MyFax should delve into its customer service record to gauge compatibility with their expectations.

MyFax earns 94% level of Trustworthiness

Perfect Trust Endorsement: MyFax achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for MyFax. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Myfax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Myfax.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Myfax.com you are considering visiting, which is associated with MyFax, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with MyFax is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for MyFax have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The MyFax website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

MyFax website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with MyFax's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 0 complaints were resolved.
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W
5:04 am EDT

MyFax No purchase

My name is william j parker and you suckas keep cjharging me for yr services i

Want a refund cause I don't have a fax machine when I lost my bank card these charges popping up I need my money back or i'll b homeless... I will sue if I dont get spome attention and or refund may 17 2021... My card last 6 is 061281 or the 1st four 4427 expires10/23

Desired outcome: refund

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1:51 am EDT

MyFax Unauthorized charges from my card

I had service exactly 1 day but called and canceled because my fax kept saying error so they convinced me it was canceled back in November 2020. In February I noticed money coming out again all the way back to end of November and called. They told me that they didn't know why it was doing that and basically I'm out of those months worth, now, it's April and again the same thing except, I noticed they've got me for 2 different customer I'd numbers and basically they've been getting double payments! I've had enough! I've already gotten in touch with an attorney for a class action/personal lawsuit ! Now I'm going to have to cancel all my cards because I would have to constantly watch my card for more payments!

Desired outcome: I WONT REFUNDS FOR EVERY DIME THEY TOOK

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11:55 pm EDT
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MyFax Unauthorized credit card charges

I was unable to use this service and canceled during my "free trial" in mid-July of 2020, as confirmed in an email response from the company. I was charged two weeks later, in late July, and again every month from August to March--$90 in unauthorized charges--despite repeated confirmed cancellations. After threatening to report the company, I was refunded $10 of the $90 I'm owed. I have never used MyFax's services, only signed up for the free trial.

MyFax is owned by j2 Global.

Desired outcome: $80 refund

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eFax
,
Apr 01, 2021 2:28 pm EDT

Hello @jhreport,

This is not the impression we wish for you to have. We do provide direct online cancellation for all u.S monthly billed account holders as well as 24/7 live chat, phone, email, and social support. If your account does not qualify to cancel online, you will be directed to our live chat support to further assist you with your request. A reference number shall be provided once the account has been validated and a confirmation email is sent to the primary billing email address within 24 hours of the set closure date. https://www.myfax.com/legal/terms#10

Please email our Social Team at socialsupport@myfax.com if you would like us to look into this matter further for you.

Many Thanks,
MyFax Support Team

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2:55 pm EDT
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MyFax Account services

I have been trying to cancel my account for a week now and keep getting the run around. I got a live chat agent once and was told I should receive an email that my account was canceled. That still hasn't happened and I can't reach anyone to confirm my account was canceled. My fax number is [protected].

It seems like this is more of a scam versus poor management. The company needs a serious overhaul.

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4:58 pm EDT

MyFax Unauthorized credit card charges

My name is Vicki Clemons
I have charges being made on my Rakuten credit card without my permission. My statement says charges of $10.00 each were made on May 14, Jun 14, and Jul 15, 2020 with an additional pending $10.00 charge listed today Aug 14 on my Rakuten credit card. The statement reads (J2"MYFAX SERVICES [protected] CA). I have not ordered any services from MyFax. I do not even own a fax machine. **I am requesting a full refund for these charges. I do not want this service whatever it is.

Vicki Clemons
5662 N Clover Elm Dr
Fairland IN 46126
[protected]
Rakuten Acct ending in 6063
cc

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11:41 pm EST

MyFax fax service free trial rip off

I signed up for a trial. After a few days I wanted to cancel and a $10 fee appeared on my bank statement. I called questioning the charge. I was told some nonsense that my one page fax took 365 seconds to transmit and that generated the charge. Moreover, that they have no control over the phone company fees. The rep said he would submit a request for me to get a refund, but doubted it would granted.

Its apparent this is a scam. I notified my bank that My Fax misrepresented their services and committed fraud.

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3:13 am EDT

MyFax online fax service

I only sent 3 pages and went over the allotted time for free trial month! And all they can do is refund the difference and cancel my service!?! Wait...because they took too long to send! I could've sent this from a friends job or paid $0.30 at the corner store but instead I was charged $10! F$@%**::#:!@@=! I went negative in my account applying for food stamps!

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12:03 pm EDT

MyFax online fax service

myfax.com offers a ‘free trial' . Then They make cancellation very difficult. [ie, you cannot get thru on the phone, and other methods, such as online cancellation, don't work] Then they keep charging your credit card after the trial period. Unless you are very eagle-eyed about inspecting all your credit card transactions, the charges they bill to your credit card will mount up. I believe that every day, thousands of people are being ripped off by this company and its fraudulent methods.

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9:09 pm EDT

MyFax monthly fax service

I signed up for the demo for this product and they couldn't deliver a single fax. I called and cancelled the service before the trial was over; they made me wait for a very long time, citing what a complicated process it is to do a cancellation. During the cancellation they tried to bill my card for additional services and fortunately the charges did not go thru because my bank suspected fraudulent activity. After a month after cancellation, they billed my card again. Now I don't even have access to their website, so I can't even use the account if I wanted to.

They are a scam operation.

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10:18 pm EDT
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MyFax fax service

I transferred my 888 fax number from RIngCentral to MyFax. My plan was sending maximum 100 pages per month for $10 per month. First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the fax. Again MyFax emailed me again that it did not go through, so I had to do it again, same thing happened 4 times. I gave up then. MyFax charged me additional $40 for sending more than 100 pages per month. When I complaint about their service and asked to be reimbursed they canceled my account and even kept my 888 number which I had for the past 10 years.

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7:02 am EDT

MyFax fax service

About 12 months ago we were looking to send a fax, I came across myfax.com and saw they offered a free trial service. I tried the service and I could not get it to work. I called the 800 number and could not get them to get it to work. I said cancel my free trial. And I never used the service or tried again. Unfortunately, I did not realize until now in June of 2018 that they haver been charging my card 10 dollars per month since Aug of 2017, shame on me. I called the number listed to cancel the membership, the first man who answered laughed at me and hung up. I called back and was able to get it canceled I think, but had to give them all My cc information. I now have to cancel my back card which is a major inconvenience as everyone knows. I have been told I will opt be credited any of the charges even though I never used the service.

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Tyrone Evenson
, US
Oct 05, 2022 4:46 pm EDT

I have had so nothing but problems with SLS they have destroyed my credit and made it impossible for me to do anything financially as far as loans or refinancing. That’s what I needed after my wife had a stroke and money got a little tight I was still able to make my payments and was close to being late once. Sls decided to charge me a late fee that soon turned into two years of kate payments on my credit and eventually turned into a nonpayment. The funny thing is I showed proof of payment on their account statements but they narrowed it down called it a suspense account lol I’m not sure but I know it’s bs I struggled for the next year with my mortgage and wife. I did everything I was supposed to do and at the end of the day nothing happened I know someone out their will read this and help me with my situation or know that they are not crazy that this company is taking advantage of people that are hard working and don’t deserve to get roped off please contact me with any information enoryt55@icloud.com

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J
1:50 pm EDT

MyFax efax service

4/6/18
I had been trying to cancel my account for six months, and instead, they kept taking my money while at the same time, locking me out of my online dashboard by invalidating my email address. When the billing department contacted me because the payment didn't go through, I told them once more that they needed to immediately cancel my account. Instead, they put the payment through, and completely ignored my request to cancel the account.
When I finally reached a supervisor from customer service, I was told that they would cancel the account (FINALLY), but that I wouldn't even receive a refund of the most recently stolen charge from them, let alone the money from the last six months. Now, not only am I out this month's payment, but I also have the service I was cheated out of paying for.

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Update by Jenne Finley
Apr 06, 2018 1:51 pm EDT

*Now, not only am I out this month's payment, but I also have the service I was cheated out of paying for.* Should read that I don't have the service I was cheated out of paying for.

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5:19 am EST

MyFax stop spamming!

MyFax must definitely stop spamming. I am so tired and infuriated at the same time. I wanted to try their service for free, that's why I started using their free trial. Several minutes later I got one fax, and then another one, and 4 more. Within ten minutes!
I called them and asked: so it means if I signed up for a free trial I am forced to get your endless spam? Stop wasting the papers.
They said that it usually doesn't happen and promised to stop it.
Oh yeah, sure. They never stopped. So I don't ut the papers anymore and wait for them to finally cancel their crap.

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1:32 am EDT

MyFax Such a scam!

I used www.myfax.com free trial and got scammed! Too bad I did not check the reviews earlier!
One day these guys charged me and took $50 for who knows what! I contacted the right away and their rep claimed I was charged because I sent over 200 pages. What? I sent only 15 pages and still had 15 to go! I tried to explain that I never sent so many pages, but their rep claimed they had proofs. What proofs?
Demanded my money back but they refused and stopped replying. When I called they always put me on hold and then disconnected! Such a scam!

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3:31 am EDT

MyFax Fax service

I have finally been able to track down and cancel a recurring payment which has been coming out of my account for the last 4 years of £6pm. I had no idea who I was paying it to and all it had on the statement was J2. The only thing I could connect to this was eFax so I sent them an email but was told that I had a free service and wasn't being charged so the mystery deepened. I then made a phone call to eFax and found out by giving my card number that I had somehow been subscribed to another service by MyFax which then migrated to eFax. I then asked for a refund as I have never used either the free or the paid service, Ive not received any correspondence whatsoever allowing me to change or cancel this subscription and Ive not been able to trace the recipient of the payment. They have now had £288 off me for a service Ive never used or ever had the chance to cancel so I now want to take this higher to get refunded.

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9:17 pm EDT

MyFax Forget free 'trial'

I signed up for their free 30 day trial but the service was very unreliable. I never used their service to send even one fax. I called to cancel but was placed on hold for over 10 minutes with no idea when I would reach a live person. So I sent an email canceling, but was billed 30 days later. I tried calling again, spent another 10-15 minutes on hold so I sent another email to dispute the bill. Their response was, Please note that, we could not find any previous cancellation request over the phone from you when we searched for it in our database. As per our company policy, we can not cancel an account without such a cancellation request. Hence, as we did not have the cancellation request from you, we did not cancel it and it remained active.“” In short you can't reach anyone via phone, but you can't cancel without reaching someone via phone.

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3:36 pm EST

MyFax Fraudulent charges

BEWARE OF THIS COMPANY'S BILLING PRACTICES! I signed up in Dec 2014 online, where I had to give my credit card details. I promptly recd an email stating that my registration was not complete. Tried to call but rep could not verify the email address used. So, according to rep, since my registration was not complete and I was not satisfied, I was not going to be charged. Since my registration email address could not be verifired, there was nothing to cancel. Soon afterwards I was charged $10 (after 1 month) and again a few days ago. I called and they said that they will gladly cancel but no refund, EVEN THOUGH there is evidence that came to my email address, that I had used during registration, that the registration was not complete. I suggest that anyone who is looking for online fax srvices stay away from this company unless you have money to give to them for no return. I am also wondering if this is another of the INDIAN scam artists (in case you have not recd the calls insinuating the IRS). By the way, these folks are located in Canada, so they may not be subject to US legal ramifications. BUYERS BEWARE! BUYERS BEWARE!

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1866 378 2373 1866 563 9212 More phone numbers

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