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Value Plus review: Credit fraud 139

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10:21 am EDT
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When i checked my credit card statement to make the monthly payment i found a charge form a unknown company (Wc value plus) , i called them and first think they asked me was my personal information, of course i did not give it to them and they said they are a discount company. I have never used such company and i don't even know who the h. . . They are, just that i know is that they are stilling the money to everybody and there is not any government institution taking this people to jail.

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The complaint has been investigated and resolved to the customer’s satisfaction.

139 comments
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scott updike
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Nov 07, 2008 6:06 am EST

I found that this is a recurry charge set up for this business. they are chargeing 16.95 a month for nothing. "with out my permission" got the 800 number and it says unable to assist you as the computers are down

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Charlie Porter
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Oct 29, 2008 10:08 pm EDT

What a bunch of crooks! I have no idea how I became "a member" and got a $16.95 charge on my card. When I called they say that the number I have reached is just membership services and has nothing to do with how or with who I signed up with. I told her to remove me from their fraudulent list. She said she would and that I would not be charged any more. I should not have been charge in the first place. I hope that they told me the truth and will remove me. But I seriously doubt this will happen. I will cancel my card and go through hastles like the rest of you! Where is our government when it comes to crooks like this?

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Amanda Mixell
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Sep 02, 2008 6:43 am EDT

I just found out that this company was taking money from my account as well. I contacted them and said if they didn't refund my money I was contacting my Lawyer. The lady is sending me a form to get all my money back. They have been taking money from me for a discount membership that I never knew I had, and I have no discount card to show for it. They have been taking money from me since December of 2007 until Sept. 2008. As soon as I called this companies 800 number I could tell that this was a scam. This is not right and I intend to fight this further. The funny thing is as soon as I search WC Value Plus on the web I got the wedsite of everyones else complaints. Then I knew that this was a scam for sure. I hope that this message will help other just like the ones I have read on here. I hope for everyone that this has happened too fight for their rights and gets all their money back. Some people in this world are just looking to take from others and it is a shame. Those people need to get off their lazy butts and go out and work for a living and make their own money just like we all do.

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Don
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Aug 26, 2008 12:01 pm EDT

You must file a complaint with the FTC.

Report a Complaint
Your complaint, comment, or inquiry may help us spot a pattern of law violations requiring law enforcement action. It also may help us recognize and tell people about bigger trends affecting consumers. We do not resolve individual consumer disputes.
About a Company, an Organization, or a Business Practice
Online: Use our secure complaint form: [English] [En Español]

Phone: Call our toll-free helpline: 1-877-FTC-HELP [protected]);
TTY: [protected]

Mail: Write to:
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580

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Mopar71
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Aug 17, 2008 8:10 pm EDT

I agree, we should go back to cash and money orders.

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Danial
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Jun 19, 2008 3:02 pm EDT

They charged me 16.95 for 3 months because it took me that long to look over my credit card statement. I have since cancelled my credit card and I'm currently looking for ways to take action.

To those that have been violated, check out the information on this link and request your refund:

http://app.minnesota.bbb.org/report/1530

If your money is not refunded, I'd suggest submitting a complaint to the BBB and following up with your attorney.

Hope this helps.

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Cheryl Hubbard
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Jun 07, 2008 9:12 pm EDT

I just bought some clothes online at "Woman Within.com"
and I want everybody out there to know that they give out your credit card number to third parties. To "WC Value Plus" for one. I tried to contact "Woman Within" to find out why they were doing this and they just gave me the runaround. Luckily I called my bank to get my balance and there was $1.00 debit that I didn't recognize, but was told that the debit was for WC Value Plus. So I cancelled my card. And then I got online to look up WC Value Plus, and figured out what the $1.00 debit was because they had called me trying to get to me to buy all of these products for $19.95 a pop but they called themselves "membership services."
So everybody beware of using your credit card online. "Woman Within" is supposed to be a reputable company so if they are giving out your info to third parties then other companies are too.

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Tammy Gamino
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Jun 02, 2008 1:52 pm EDT

I was also charged the $16.95 from Value Plus, however, I called the 800 number on one of the other complaints, and they said they would refund my account in 3-5 business days. I have not yet checked it. The number to call is [protected]. When I ordered a product on line, many questions were asked if I wanted to sign up for this or that. I thought I said no to all of them, but I may have missed one. Be care when ordering online...in fact, you may be better off talking directly to a customer service person, then when they start asking you if you are interested in other stuff, you can say no.

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EARLINE CREER
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May 26, 2008 6:04 pm EDT

vplus has being charging me 16.95 since january fo what I dont have anything they sent me, every month they charging me 1695 twice in february it doesnt make any sense the need to return my money back on my debit or it will be a law suite against them I want my hold 84.75 now.

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penney brisson
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May 21, 2008 10:03 am EDT

I have had the same thing happen to me... They have been drafting from my account for 5 months... I got the same response. An email of cancelation confirmation and a letter will go out to fight the charges... I called the bank and the bank said they could put a block on my debit card but then I wouldn't be able to use it. How do you get them from drafting your checking account without having to cancel your account and open another one... Has anyone been able to stop this from happening?

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Ginger Johnson
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May 05, 2008 5:41 am EDT

Hey everybody, Here is the Phone number to contact
WC Value Plus. [protected] to stop them from dipping into your bank account. Hope this helps everyone.

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Cesar Montero
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Apr 24, 2008 5:05 pm EDT

Hi, to anyone that was tricked by these scam artists --

1.800.475.1942 is the number to reach them at "membership services".

I realized I had been tricked after that lenghty high-pressure phone call where they promised me 40 dollars in gas. I thought to myself, "1.00 for gas, what the hell, why not?!" Well, today when I got my "membership package", I went to the website, and saw that all they do is give you $10.00 every three months AFTER you've made your purchase and send them the receipt. Well, today is April 24th, so Im already basically out 10.00 bucks as it is. I came here and saw all the complaintws and thought "oh crap! I've been duped. I checked my credit card balance online, and saw that they had only charged me 1.00 for what they told me. I called the same number that was listed in the transaction history (thank GOD it was there!) and promptly called them.

Im a little weary, however. There was no "why are you canceling your membership" question thrown at me. I called, gave them my name, and 2 minutes later the lady on the line said that I would not incur any charges on my credit card. It just sounds all too fishy.

Hopefull, this number can help someone. It sounds like these people are going around trying to trick people like us all over the country.

They told me they got my phone number based on my purchases from Amazon.com. UGH! Another reason why I hate corporate business and their constant need to sell our PERSONAL information!

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z p
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Apr 16, 2008 10:37 am EDT

SAME HERE CHARGED ME 16.95 A MONTH FOR ABOUT TEN MONTHS BEFORE I REALIZED. I'VE EMAILED, BUT WITH NO RESPONSE.. FIGURES, I'M CALLING TODAY TO SEE WHAT FOREIGN SPEAKING PERSON I GET THIS TIME

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Joey Cannon
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Apr 13, 2008 8:49 pm EDT

Wc value plus is taking 19.95 out of my visa card. I think they got my information when I called for an offer on Shapely Secrets. What do I do to stop them from taking anymore out?

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KELLI
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Apr 12, 2008 7:07 am EDT

To cancel this go to www.programstop.com .This happened when I ordered Kinoki detox foot pads it's all a ripp- off ! and you need to inform your bank and credit card co. not to allow this charge to go through that you are not purchasing and they are doing this automaticly with your acct. info you gave them on an initial purchase.

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janet yost
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Apr 05, 2008 7:29 pm EDT

There are three company taking money out of my bank account never authorized any payments to be taken out by homeplay hpcgold, or value plus. They have been taking 19.95, 19.95 and 49.95 a month out of my checking account since 12/24/07. I wasn't even at home to authorize anything. I think someone from when i bought something online has sold my bank card number to them. I have turn them in to bbb and ftc. I am not going to stop until they quit stealing money from people. I have emailed each of them with threats. Going to call them monday and demand all of my money be returned. Also canceled bank card. Getting a new one. Has anyone ever gotten money back from these companies. I am out about 400.00 in total.

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Paul Dunbar
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Mar 09, 2008 9:05 pm EDT

So did you actually see the reimbursement or did they simply promise that you would see it?

I'm about to do the same thing tomorrow morning and would like to know if I should wait another month to change my card # or if I should just change it now.

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Rosalie Navarrette
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Mar 06, 2008 7:04 am EST

Oh my God! I know exactly how you feel! Two days ago, I had just re-loaded my empty Mastercard/Debit account with $100.00 to pay some bills easier online. I swear, not 2 minutes later, there were two charges:
WC *VALUE PLUS-V
[protected] ,MN
Terminal: [protected] -$24.95

WC *FUNSOURCE MNTHLY-V
[protected] ,MN
Terminal: [protected] -$ 24.95

I wanted to CRY! How is it so easy for credit card accounts to just be charged on with unrecognized names and without any authorization by the cardholder? My Mastercard company did reluctantly (because it's a Debit card) take both of the charges off my account yesterday after calling them. GUESS WHAT HAPPENED LAST NIGHT? Yes, the charges were again added back to my card by the same company, as if to say HA HA. I wish we could do something more about this fraudulent activity. But, I think there is more of a hassle trying to get the charges taken off, then it was for them to be charged in the first place!

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Vernon Lipscomb
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Feb 14, 2008 3:43 pm EST

yes, they have been charging my visa $19.95 per month and even after they claimed to cancel the account I still get charged. my cc company is pursuing it on my behalf, maybe they will have better luck.

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A. Abner
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Feb 05, 2008 3:23 pm EST

How to get your money back & notify the authorities of this SCAM:

Write a letter to the company notifying them of your complaint, your desire to cancel & demand your money back - send it certified mail. Send it to the company responsible for WC Value Plus:

Provell, Inc.
1100 Wayzata Blvd
Suite 680
Minneapolis, MN 55305

Also send a copy of the letter to the Better Business Bureau of Minnesota & North Dakota [protected]). Their address is:

2706 Gannon Rd
Saint Paul, MN 55116

The director of consumer affairs at Provell/WC Value Plus is Michael J. Murphy. He will probably send a letter back saying that you placed an order & provided "electronic signature authorization" (which is a lie), but they will refund your money.

You can also send a copy of your complaint to the Federal Trade Commission at:

https://rn.ftc.gov/pls/dod/wsolcq$.startup

The FTC cannot get your money back, so it is still important to send letters to Provell & the BBB. But the FTC needs to be notified about these fraudulent business practices.

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A. Abner
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Feb 05, 2008 2:47 pm EST

This company fraudulently took money from my account, and thankfully I noticed it immediately. I specifically told the salesman "no." The way to get your money back is to write a letter to the company notifying them of your complaint, your desire to cancel & demand your money back - send it certified mail. Send it to the company responsible for WC Value Plus:

Provell
1100 Wayzata Blvd
Suite 680
Minneapolis, MN 55305

Also send a copy of the letter to the Better Business Bureau of Minnesota & North Dakota [protected]). Their address is:

2706 Gannon Rd
Saint Paul, MN 55116

The director of consumer affairs at Provell/WC Value Plus is Michael J. Murphy. He will probably send a letter back saying that you placed an order & provided "electronic signature authorization" (which is a lie), but they will refund your money.

You can also send a copy of your complaint to the Federal Trade Commission at:

https://rn.ftc.gov/pls/dod/wsolcq$.startup

The FTC cannot get your money back, so it is still important to send letters to Provell & the BBB. But the FTC needs to be notified about these fraudulent business practices.

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Desmond
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Feb 05, 2008 1:29 pm EST

Add me to the list of people who have been scammed. I found out I have been charged since November of 07' and I think its after my wife ordered a swivel sweeper over the phone after seeing the add on tv. Thats a lesson for us: don't give your credit card number over the phone.

I'm just as confused as everyone here. We never agreed to this yet they charged us without our consent. I am going to change my credit card number and pay closer attention to my card statement.

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James D Dunlavy
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Feb 02, 2008 10:05 am EST

I just got hit on my bank credit card for a $1. last month 1-08 and now $19.95 on 2-1-08. What a scam as I like many others have no knowledge of company, serbvice, or merchandise dealings. I am ciontacting all sources to help put a stop to this illegal practice.

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Ken Burke
West Hartford, US
Jan 31, 2008 7:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I found out my bank accout, no less, had been ripped off for $19.95.

When I complained to the bank, the teller told me she had also been ripped off!

This sounds like a job for the F.B.I.!

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A. Abner
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Jan 13, 2008 8:28 am EST

The phone number to Provell/WC Value Plus is: [protected]. Ask to speak to the Director of Consumer Affairs - Michael J. Murphy.

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Nelson Keetch
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Dec 24, 2007 4:52 pm EST

I too have been " taken " by W C VALUE PLUS :
most likely by Biz Rate - but can not be sure , so notify your card holder , complain to said " merchant " this is not only a fraud and misrepresentation , but also constitutes internet fraud and WE need to notify all and any authority available . Do what ever you can to change pin #`s ; Credit Cards , but these guys need to be nailed to the wall .

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karen Pruitt
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Dec 09, 2007 5:12 am EST

I noticed I started getting charged 16.95 one month after I ordered from a company called www.thane.com, I order a new H20 mop, on a monthly payment and exactly one month after I started getting charged 16.95 from WC Vaule Plus. Who ever these people are, they must be stopped.

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Angela
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Nov 02, 2007 3:48 pm EDT

I also had the same problem you have to report what happened to consumer rights WC value plus. Todays escapes and hcp gold (healthcare previleges) get access to your card number illegally even though they may tell you that merchants share personal information, that is true but they cannot share card numbers only names address and phone number... so u need to call this number to make a complain (if there are enough complaints to these people they will investigate and take legal action against them) [protected] their website is www.fdic.gov/index.html ... you should also cancel these subscriptions the number for WC value plus is [protected]... please make complains to this phone line cause they say they get the card numbers legally and that if they were doing something illegal they would be out of business. So please make the complain against them!

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mayra
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Oct 31, 2007 7:45 am EDT

Does anyone know the phone number to this place, value plus! Advise plz!

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melissa gomez
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Oct 20, 2007 11:08 am EDT

I went and looked at my bank statements for the last 3 years and value plus has been taking $14.95 out of my bank account, without me knowing anything about it. What can I do about this?

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melissa gomez
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Oct 20, 2007 10:50 am EDT

I'm being charged $14.95 too also for something I know nothing about. What can I do? Also, how do I get all my money back?

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melissa gomez
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Oct 20, 2007 10:36 am EDT

I'm being charged for something I do not even know what it is I'm being charged for. They are taking money out of my account for something I know nothing about. What can I do about this?

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Kevin Pontius
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Oct 18, 2007 2:04 pm EDT

I just called ValuePlus as they had been charging my Discover card as "PRO ESS..." and "PRO VALUE..." for the past two months; I disputed all charges through Discover and with ValuePlus.

ValuePlus: They appeared "tolerable" to deal with and promised a full refund of all charges in 1-2 billing cycles. Be sure to ask them for a confirmation number. Their number is [protected] (Minnesota).

Please be sure to formally dispute all unauthorized charges on your card. Your chances for a full refund will be much better! (in case ValuePlus does not come through on its promises)

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Heather Lough
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Oct 15, 2007 6:45 am EDT

Can anyone give me that number to the value plus i just got charged 19.95 not once but twice in the same day and i need to get a hold of them to cancel this. I was told I would receive grocery coupons and Gas voucher for a year all i needed to do was pay 1.95 for each for shipping and handling and then i would be charged the 19.95 for each after thirty days and could cancel at any time.

Plz advise smb!

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LALAL LALA
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Aug 30, 2007 9:57 am EDT

Hey, thanks Ryan, I just talked to some guy who said he would send me some form a few minutes ago a WC Value plus, hope I get my $75 back.

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Sara Jones
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Aug 28, 2007 7:09 am EDT

Here is a phone number to call & report what is happening to ALL of us that have posted here about these scammers. [protected] that number is to the Federal Trade commission. I filed today, everything went well. YOU do not need to give much personal info if you choose not to. The name of the scammers from your bank / card statements. And the Amounts owed to you by them.The FTC then does a investigation on these scammers & most likely they will be CHARGED! We may be out some money BUT isn't it better just knowing they are going to be paying a higher price then we did...

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nntech
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Aug 10, 2007 10:15 am EDT

I got into the similar trouble. This has been happening to be for the last 4-5 months but somehow came to know only few days back. I saw that every month 2 transaction of $19.95 from WC VALUE PLUS & WC HOME PLAY and one transaction of $49.95 from HCPGOLDCOM from my checking a/c. It was stupid on my part to detect it so late. In case of HCPGOLDCOM , They said they got a phone confirmation from me. They had called me many months back during night time when I was half asleep & wanted to just keep the phone dows. the guy spoke very fast which I could hardly understand. At last he kind of asked me OK ? & I said OK & kept the phone down. In case of WC Home Play & Value Plus , I've no clue. I called all these folks to find out the reason & then asked for the refund which didn't agree to. I logged a complain with my bank & they are taking it up. I just hope I get my money back in future I have to be very careful. Fraud is real .It's everywhere. Be careful.

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Kate Joseph
, US
Aug 04, 2007 4:23 pm EDT

Really, Good. They have been raping me for two years. And they still rape me this month. They better give me my money back.

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TQ
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Jul 25, 2007 12:47 am EDT

I suddenly noticed a charge of $19.95 on my credit card that I could not find any receipt for and couldn't figure out who this company was. I never received anything in the mail from them. I called the phone number on my statement and the girl on the phone "Shiree" seemed totally expecting me to cancel my "membership" that I was never even made aware of. She took my email address and said she would send confirmation of a refund to my email address. She was very interested in my email address, so I will not open any email from them, since it may be a virus or something. My credit card company said they will change my card and it will be credited. I just need to fill out an affidavit that is going to come in the mail.

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Abdul Malik
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Jul 01, 2007 7:18 pm EDT

I was promised some $ 40 gas and consistent mail in coupons for over $ 1,000.00. I never received the coupon & gas.