The complaint has been investigated and
resolved to the customer's satisfaction
Waste Management [WM]Trash pick up

This complaint is about advance disposal we have a law suite against them and the city of centerpoint alabamapamrela freeman account number s5102735 and there are 420 other houses surrounded by centerpoint alabama that are in jefferson county alabama advance disposal has never picked up trash from the above mentioned houses we pay for the service but we call in and they refuse to pick it up it has got to be 3 ft by 3 ft by 2 foot tall 1 cubic yard per every 3 months the women at advance are sourcastic and refuse to corporate so we have been paying for service since 2010 and having to haul the trash off ourselves and that cost is added into the law suite you need to get someone out here visit each resident and apoligise for advance and give the women in moody a good talking to we have been paying for service since 2010 and all we get when we call for a pick up is a promise but never a pick up you can come up country view dr and see piles of trash that have been there for years and people have piles of trash in their back yards because advance refused to pick it up when the tornado hit all the houses here in 2012 we expected advance to come around and help but they took all their trash trucks to tuscaloosa alabama and leased them to the federal emergency manage service and the jefferson county trash trucks had to come in and haul all the trash off I have been batteling cancer for the past 12 years and a double hernia and was not able to keep my yard up and bushes grew in the yard so all the neighbors brought their trassh and piled it up in my yard because advance refused to pick it up and if you come up here you will see all the trash and why we started the law suite we paid every time we were billed but we never recived any service we did not have a choice they would refuse to pick up the garbage if we did not pay the trash bill also the account is in pamela freemans name 718 country view dr. Birmingham alabama 35215 my number is [protected] we expect to hear from youwithin a week and an investigation emidetely do not take this to moody until you see what they are doing to us


The complaint has been investigated and resolved to the customer's satisfaction.

  • Waste Management [WM]'s response · Dec 11, 2020

    We are very sorry to hear about your experience and will work to make this right. Thank you for providing your contact information, we will start working on this right away.

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