Waste Management [WM]
reviews and complaints

I quit Waste Management because they were not reliable at picking up my trash. They always had some lame excuse like the weather or a driver's personal confict; while other waste carriers in my neighborhood consistently picked up their customer's trash on time. Now that I've quit their service, I am being charged a ridiculous amount to pick up my trash receptacle which I rented. A charge of $26 for fuel charge when they are on my block to pick up other people's trash is not fair. It's just bad customer service to charge picking up the receptacle at a rate of $75 anyway. I am a senior citizen and I hate being taken advantage of which I think I was.

Service address is 7913 Long Beach Blvd.
You delivered dumpster then because of covid I had problems getting help so it was not used right away. Then with out notice you started charging me for non use of dumpster costing 3 times of what it is worth. I called about 10 times and nothing. Now you send me to collections. This email is the first step. Please advise.
Thx Don Meisner

Called WM back in late May to let them know my last pickup would be 6/22/21. Now am living 1000 miles away, house has long been sold, and I am getting a WM bill for "service" thru August. Very difficult to find a phone number for customer service, and am placed on hold so long my ear hurts and my phone battery runs down.

My former customer #[protected]

I ordered a yard waste container at end of June. I was told the container would be delivered on July 2 Nd and that billing would begin at that time. To date I still haven't received the container. I have called 3 times, spent a lot of time on hold, and was finally told I am being billed for yard waste even without container as I could provide my own container. I WAS NOT told any of this information initially. I have not put out any yard waste. Customer service was rude and unhelpful. I was told on call #2 there was a container for me so it's not availability. How difficult is it to deliver container? And how can you justify charging me for a service I have not received? I am disappointed and disgusted by the treatment and indifference I have been shown

I've had a contract with Waste Management since October of 2014. What was initially less than a $75/month service charge has more than doubled, added fees have escalated and now the monthly bill is over $225.
I'd like to terminate service, but they make that as difficult as possible. When I called, I was put on hold, passed between a couple representatives and after about 30 min was told to leave a name and number and they'd call back. They didn't. Nor did they respond to a message sent through their website.
After calling back and ranting at their employees, I was finally put through to an account manager. Turns out the 3 year contract that I signed nearly 7 years ago has a clause allowing them to automatically renew my contract annually without my approval and I'd have to pay the remaining contract in full to terminate service. Also, another clause in the contract stipulates that written notification must be provided at least 90 days (and no more than 180 days) prior to the termination of the existing contract. A different clause requires that all written communication be provided via certified mail, return receipt requested.
Since the effective date on my contract is 03 Oct and it's currently 16 Jul, I'm no longer in the 180 to 90 window by 13 days. This means that in order to terminate service, not only would I have to pay in full for the remaining three months, I would have to pay for the entire subsequent year as the contract will renew in October and there is nothing I can do about it.
Waste Management would incur no more costs if I requested service termination today than they would have if I requested it two weeks ago. The business practices employed by Waste Management are abusive and clearly designed to entrap customers that no longer want their service. The extent and structure of their contract is unnecessarily byzantine which serves the same purpose of entrapment.

Truck #211504 backs in the driveway and on several occasions could have moved to the side a bit and let me and a few other cars by before dumping the trash. Three times in a row now, he has backed up, not let me or anyone else by, looks back when he gets out of the truck and takes his time while we are all waiting. This has now costed me to be late to my place of employment and has put my job in jeopardy. I would appreciate if you can let him know to be courteous and let people through quickly before blocking everyone from getting out. It's extremely rude especially because it takes him no more time to just allow us by before putting the trash truck in park and collecting the trash. I understand he has a job well so do I and I would like to be on time not just sitting waiting for him for over 5 minutes to move from blocking the driveway. not to mention what if there was an emergency, how does he know there is not an emergency vehicle in the property (past the driveway) already. It's not very safe for him to block the driveway. I hope this behavior discontinues. I will report this every time until it stops. This is new service at this location not a great new impression.

On 6/26/21 I called WM to cancel my service (which I've had for over 25 years) because their price has become insanely high compared to other waste haulers in my area. The agent I spoke to told me I would just be billed another $75 for them to remove their container and I agreed to that. A week and a half later a bill was emailed to me for my normal service price of $220.62 which it said would automatically be charged to my credit card. I quickly went to my online account, which I assumed had been deactivated, and disabled automatic payments. Then I called WM and explained that I had cancelled my service but I was still being billed for some reason, and also that they were supposed to pick up my container but never did. After a long period of waiting on hold, she assured me that my service was indeed cancelled and that she would remove the $220 payment from my card, which she did. 10 minutes later a truck stopped at my house and took my container away. I thought that was the end of it until today, 7/10/21. I just got another email saying that I owe them $220.62 for the service period of 7/01/21 - 9/30/21, and if I don't pay it by 7/15 they will be adding a penalty late fee. Why are they still charging me after TWO different agents told me my service was cancelled? This is really stressing me out because I just don't know how to stop this endless cycle. I feel like I'm being pushed around by a huge corporation, and they have their foot on the back of my neck telling me to pay up or else. If I don't pay them, the bills will just continue to pile up until they send a collection agency after me and ruin my good credit rating. What am I supposed to do?

I live in Lawrenceville, GA. WM company workers picked up the trash, littered my front yard and just left without cleaning it. This unprofessional service needs to stop. Tell your workers do a better job, please.

Getting service from waste management for over 15 years . Went on automatic payment payment for 6 yard 2 x a week increase from 450 to above 1300 hundred which they were getting paid on automatic withdrawal. When I realise it and complain they changed the contact . I would like to get the refund for over charging for several years without notifying me

I signed up for Waste Management recently with the expectation that they'd be doing what their business name implies. Unfortunately, that hasn't been the case. I had received a phone message early in the week that my garbage cans would be delivered midweek. Unfortunately, on delivery day, nothing came. I called in and was told they would be delivered the following day. Next day, nothing. Called in and was told that times may vary, but their "system" showed they were in route. Nothing. Next day, same story. Should've gone with a different company. Nothing like paying for nothing.

My recycling has not been picked up for 3 weeks now with zero communication. I have attempted to reach out and just get put on hold until the line goes dead. I have also not received any type of refund to my account. WM is basically robbing me on a weekly bases by charging me for services they are not providing and their customer service is appalling,

If I could give them a zero I would! Besides their ever-increasing prices, their customer service does not answer the phone, I have been on hold with them for over 40 minutes, and counting! Trying to use the customer service chat is no better! I come home to partial trash being removed and a broken trash can. the wheels are broken off and are in pieces. And this is not the first time only part of my trash has been removed. Once I finally did get someone on the chat, Jennifer was rude as H3LL and disconnected the chat when I asked to speak with a supervisor. Silly me, expecting people to actually do the jobs they are paid to do! For the money we pay I would expect much better service! Avoid at all cost if possible!

I am next door to your customer at 2702 National Drive, garland, Texas, 75041.
You have located a 4 cy dumpster on his property that can only be dumped or accessed from my property. the trucks enter my property from National Place, drive across my lot to access and dump the container, then drive the remaining distance to leave my property. Your trucks have damaged my new asphalt parking lot.

Please relocate this container so it can be accessed without crossing my property.
Also, please have my asphalt repaired immediately.

Jeff Ryno
RYG Associates
Po Box 1177
Grapevine, TX 76099
[protected]@aol.com

6/18/21 circa 11:45 AM, i went to the local convience dump, located near Dutton VA. Most of my trash was old table and boards, old throw rugs.

I was able to dump 3 metal mop handles, and a bag of household waste. I was sent home with the remainder. Remedies suggested were:
1 - to try another convience dump 20 minutes away. Note that no status of their bins was known, so it might be drive 20 minutes to be turned away again.
2 - to drive about as far to the "landfill". Note that the land is filled with nails and other pointy stuff designed to puncture your tires so you never return.
3 - drive back to dump after closing and dump on front gate.

Note 4 - have Waste Management fix their problems was NOT offered as a solution, but would have resulted in nearly as much satisfaction as #3.

I was receiving materials at my house at 503 Barbara Circle, Fairless Hills, PA 19030. WasteManagement @ 2:41 pm removed a package from my sidewalk obscured by cars that I was removing tempered sheet glass from the package for a shower installation. I had to remove one at a time since they were bulky and heavy to store in my house. The men that removed it stated to Bristol township that it was on the curb. I have indisputable proof thru security footage and photos. I also have witnesses stating that the workers were misstating the facts. The glass was fully exposed for the workers to see. I consider this as destruction of property. This is delaying my project.

[protected]@aol.com
[protected]

address:
119 Orchard Park Drive
Byron, Ga. 31008

I have not had my trash picked up two weeks in a row now, I only have one trash can, more than sufficient for my use, it is now overflowing and I am forced to put trash beside the can. Drivers here will not get out of there trucks to pick up trash beside the can. I will be expecting a full refund of payment for the month of June for me to dispose of my own trash. Your company Sucks when it comes to customers,

I had a missed pickup on mon. I called waste management for a pickup on tues. They assured me all week that someone would be here to pick it up. I called everyday and spoke with 7 to 8 people a day assuring me that my garbage would be collected. I even spoke to a supervisor who lied to me as well. Now this is friday, and I have a week worth of garbage sitting with no room for any other garbage. This is totally unacceptable and ridiculous! Please provide me with the service that I pay for. This company has some serious issues that need to be addressed!

I had trash pickup service with Advance Disposal in Forsyth County Georgia, and their routes were purchased by Waste Management in the spring of 2021.

I had paid in advance for service with Advance Disposal through June 30. The trash was not picked up during the transition process, and I hired a new company to get our trash.

I cancelled service with Waste Management on May 26, 2021, and received a bill for $75 for "cart pickup". I was credited for 5 weeks of prepaid service, but charged taxes, fuel surcharge, for a total due of $67.19. I would like this charge deleted.

After numerous propane delivery and service issues, I cancelled propane service with Waste Management on July 27, 2020 and was advised that the rented propane tank would be picked up within one week. Needless to say, the tank was not picked up. I have repeatedly called the local branch and either 1) received no answer, 2) my call would go to voice mail or 3) I would actually speak with someone who would then indicate the tank would be picked up within two business days, Calls to the local branch have been conducted on a regular basis for ELEVEN MONTHS and the propane tank still remains in my front yard. On April 14, 2021, I called the corporate office, explained the situation and was advised to call the local branch - the cycle continues!

I signed up for their services on April 9, and received no pick up for 3 weeks and had to set out my trash in my old cans I already had during this period. As of today, 06/02/21, I still have no trash bin from Wast Pro, after a number of attempts I still have no bin and was told the they have run out of them. It seams very unfair to enter into a contract with me under these circumstances, without telling me about the problem, after I have paid the first 3 months for their services, in advance.

I am trying every way possible to deal with this and it upsets me greatly.

Thank you,
James K Smith, Hemby Bridge, Union County, N.C.