Waste Management [WM]
reviews and complaints

Not much to explainm here. It has now been 8 straight weeks that WM has not picked up my recycle. Ckecking the status of the route, WM is claiming that the pick up was made. Since I started using WM, trash pick up works great, recycle...20% they might get my recycle. I have left complaints and when asked to speak to a supervisor, can not get anyone to ever call me back. Oh, so I keep getting told when I call they they will send a "code red" for my recycle. Is that just an inside joke to keep us happy? I have a stack of boxes in my shed that have been building up.

We signed a contract in December of 2013 for dumpster service at our small manufacturing plant. It automatically renews every three years. It renewed automatically this December. I paid the December invoice. I called the second week of December and asked them to cancel our service as of December 31st. They told me I missed the window for cancellation and sent me a certified letter saying that in order to cancel the service I would have to pay a cancellation fee in the amount of $2, 226.98 plus $185.00 container re-moval fee. They are currently charging me $386.14 per month. Another service in the area will charge me $125.00 per month.

My name is Denise. My regular pick up day is on Tuesdays afternoon. When I got home Tuesday evening I noticed that my trash had not been picked up. I thought maybe they were just running late. I checked the website which said the ETA was between 6:30-8:45 I didn't hear the truck so I returned to the website. it said trash had been picked up. I didn't check because it was raining. I let everyone know the trash had been picked up. The next day we saw the trash was still there. I called Wm to ask why. I was told the trash had been picked up. Well no it's still here. she said she had a video. I said lady the trash is still here. She said as a courtesy she'd have it picked up on Friday. I asked for a supervisor because we have a lot of trash that is why I pay for a dumpster. She told me the trash would be picked up on Thursday morning. I called this morning because I have bags of trash in my yard. I was told the trash would be picked up by end of day. Tonight my trash is still here! Nobody really cares. They all know there is really nothing I can do. But you can. You can find out who these people are and hold they accountable. I pay $106 per month for this service. This is horrible service.

Talked to some really ignorant people at waste management again they said they left the trash containers because of bad weather in southern California while they had a truck hauling butt up the road to pick up others larger metal containers in very difficult places to pick up so I called and canceled the service and they picked the containers up the next day but could not pick up containers until; another week for trash pickup what a joke I am so glad I finally have a new company, yes our containers were put out early the day before cause they can never have a regular time. I watched a giant propane company truck deliver our propane the same day they were supposed to pick up. UPS, Amazon. and a water truck but why the lazy butt WM driver could not pick ours up?

Billing hung up on me today during a time when I was trying to solve a repeated billing issue.
My bill has escalated from the agreed $67 per three month billing cycle (after a billing inflation issue years ago).
In Sept. when my bill was three times larger I spent several hours calling to solve but no representative answered calls. Because of this I received a bill for a late payment. Days later I was able to speak with a human. In this conversation I explained that I never agreed to a +$160 bill and will not pay a late fee because they had no corrective actions available. I advised this rep. That I would rather cancel if there is no accurate service available. He told me there would be a cancelation charge for +$100 to pick up their containers. My response was "I can keep your containers inside of my fencing and charge you for storage plus my time spent through attempts to correct your errors." His response was that he would report this to the credit bureau. I requested a printed bill for every single bill from the beginning of services and to remove me from paperless services.
After this call I logged in to my internet account and removed paperless billing.
On Dec. 13, 2021 I received a paper bill in the mail that was printed and mailed from WM 10/15/2021 and $162 was due 11/14/2021.
Today, 11/14/2021 I called to discuss these issues. The representative hung up on me. I was not rude. I was patient and listened to her as she said she was navigating through the past issues. I waited and asked her if she could explain why my mailed bill took so long to get here and why my bill was tripled again. The call was disconnected from the opposite end and I heard a computer generated announcement that my call could no longer be processed.
Waste Management has not been able to intercept billing and customer service errors this fall and I would like some assistance and solution before I hold your property in non-compliance with our service agreements made in the past. I see evidence here that your company responds to complaints that seem like a re-direction. I have been re-directed past my own sense of satisfaction.
Consider this your bill:
$198 administrative fees
$3, 000.00 damages and storage combined caused as a result of your company's negligence.
I am willing to provide relief if you provide a written statement with includes removal of my current invoice fees plus any additional fees added above and beyond the current invoice dated 10/15/2021. This statement will also require that you include a signed promise that you will close my account as "paid in full" and will not provide any statements nor any other statements of value that can be shared with second and or third party organizations including but not limited to; Equifax, Transunion, Experian, aka credit reporting agencies nor any private persons, agencies, and or social media services, and or individuals.
I will release your filled green trash containers to you for your pick up after I receive your written, mailed via United States Postal Services, statement of acceptance if I receive it before 01/03/2022 by mail delivered to my current service address: 4550 N San Marcos Drive, Apache Junction, AZ 85120.
If I do not receive an acceptable response by you before 01/03/2021 this is your single notice that I refuse any and all of your company's arbitration attempts and I will file legal paperwork through our local courts via small claims.

11/22 - Started service & given tracking for containers scheduled to arrive on 11/29.

11/29 - No containers arrive & curbside trash isn't picked up. No explanation given for both the delay or the reason why the house wasn't serviced (company policy is to do curbside pickup while waiting for containers to arrive).

12/06 - Called customer service & was informed about the current delay with new container orders, which okay, fine, but no explanation given for why the driver didn't service this home the previous week when every other house was serviced. Customer service assured me that they put in a note for the driver to do a curbside pickup this day, BUT NO SERVICE ANYWAY, SURPRISE SURPRISE.

12/07 - Called customer service yet AGAIN, but no new information given aside from the fact that it's likely going to be another 3-4 weeks before the containers arrive. I get the delay is happening with shipment and goods in general at the moment, but there's absolutely no excuse for why WM takes payment for service when I don't even get serviced and why their drivers don't do their actual jobs in accordance with company policy. Scheduled to be serviced on the 13th but let's be honest here, the driver's going to skip this home again for literally no reason at all.

Either the drivers don't know the company policy (highly unlikely, or otherwise WM does an awful job at employee training, which is unacceptable for a company this large) or the employees intentionally don't do their jobs because they're too lazy to get out of the car and manually pick up the trash bags like company policy dictates when bins haven't arrived yet. Clearly there's no internal communication of any kind becauee any "notes" customer service claims to have put in for the driver either goes unnoticed or ignored.

Nobody has answers why the drivers don't pick up the trash on the service day since the drivers don't even bother to leave a note, calling customer service is entirely useless because all they can do is parrot back the same message over and over like a broken record, stating that I'm scheduled for service and that they're not sure when the containers will actually arrive or why the driver hasn't serviced the home. No single apology or reasonable excuse given for this poor excuse of a service. Nonexistent service really, especially since apparently nobody does their job despite WM receiving payment.

I had 13 bags of garbage on the curb and the truck only picked up three bags.

today I got a printed message that my garbage needs to be placed on opposite side of the road from my drive way. I am handicapped and have bad knees as it is. My safety is more of a concern than your garbage man that hits a button to retrieve a garbage can he never has to touch it to dump it.

Our garbage bill is over $80 every 2 months now. On November 18 at about 9am, I take my yard debris can out to get emptied. I come home that evening and it is still full. I think, maybe they came early that day. My bad. December 1, the day before pickup, I take the can out again. It doesn't get emptied. I call on Friday, they said it was marked as not at the curb, but will either get picked up that day or the following Monday by 6pm. It does not get picked up. I call again. The lady tells me that it was previously listed as a garbage pick up by the previous rep, not yard debris. Now I can either buy another can and leave 2 cans for pickup, or I can buy some special paper bags that will supposedly hold wet grass and drag them down my 200 foot driveway. This made me angry. She also said that I needed to call within 48 hours next time, to get a pickup that week. I say, "I did". She said "well, I'm sorry, you have to wait for 2 more weeks." I can't mow my lawn until I have a place to put the grass. This can has been full for over 1 month, and they want me to wait another 2 weeks. They screw up and almost blame it on me, then ask me to pay extra money to get it picked up for free? Missed cans have been getting more common. Please just own up and stop putting it on your customers. I'm still pretty irritated.

We set out a garbage pail full of leaves. Now I understand if you want them bagged which is ridiculous because leave UNBAGGED are degradable and GOOD for the environment...BUT the garbage pail was turned over upside down leaving the leaves we raked the day before in a heap. I AM DISGUSTED WITH WASTE MANAGEMENT. Will petition for a new garbage company as the neighborhood is getting really upset! Next time we take videos of the poor service you are giving!

You missed picking up my garbage this last Thursday November 11th. I put the bin out on Wednesday evening so we won't miss the truck when it comes in the morning. Friday I called and notified your office and the lady said it would be collected that afternoon or on Saturday. Still not collected or any contact from your office. What the H is going on, we pay our bill. I know mistakes happen but when I'm told by your people it will be handled, that is what I expect. I feel like you people just lied to me to get me off the phone and had no intention of doing what I was told you were going to do. We have an association to deal with so I just can't leave the thing out in the road until you feel like doing it. A little customer service goes a long way. My address is 5365 s Vinca Rose Pl Tucson Az 85757, and todays date is 11/14/21, and if you wish to call [protected]. What do you think?

We originally scheduled a construction dumpster in early October of 2021. We were not given any information about what could or could not be put in the dumpster and how much we could fill it...The dumpster was utilized on a Wednesday and we called for pick up that following Monday...When the driver came out, he did not communicate with staff and just left..., .we called the following morning and told that the dumpster was too heavy for them to remove...after speaking to several customer service agents and technical support personnel, we were told that they could assist us in removing the dumpster, but first we had to submit an online profile and it must be approved...after several back and forth emails, and more than a weeks time, we finally got our profile accepted. I then called Nicole Gieldon, who I had been speaking with and she said that they would be out on Tuesday to take care of everything and no further action was needed on our part...When I arrived at work Thursday, I had received an email from Nicole that said, "they came out to get the dumpster and it was too full"...
The whole point of the profile was so that we could get assistance with removing the debris in the dumpster...we were never given any instructions to empty the dumpster...then, without our approval, an additional dumpster was delivered and we were told we had to figure out how to empty it on our own. This was the 3rd additional dumpster brought to us without our permission and we are being billed for it, in addition to the extra time we have had the construction dumpster..I called Friday morning, November 12 and spoke to a supervisor who assured me this would be taken care of today...she transferred me to Nicole again who said she was sending out a supervisor to assess the situation and would get back with me...Later today, I received a call from our Palm Beach location and told that whoever came out was extremely rude and unprofessional...he told us in no uncertain terms that this was all of our fault and that is is our responsibilty to take care of it and that he would see to it that we were charged for the extra service and dumpsters that we never requested...We watched a driver break off the hook used for removing the dumpster and then he just left...the gentleman that came out on Friday said that there is no way that the driver would have done that and that we would be held responsible for the damage. ...I have made approximately 30 to 40 calls to dispatch trying to get this problem resolved and have gotten absolutely no help..not to mention that this construction dumpster is so heavy that it is sinking into our newly poured ashpalt...we have been customers since 2003 and have never had this kind of issue...

I have had service with Waste Management for 5 years and never had an issue with my service being interrupted. My bill was past due for 27 days and for that you don't pick up my service which is absolutely ridiculous! Your billing tactics are questionable and your service sucks. The least I could've received was a courtesy call or you could extend some grace for loyal customers. If there is another option for trash service I will be finding it.

One of your drivers parked in an alley blocking the entrance to a residential garage so that they could go do something or pick something up across the street at Grand Ave Mall. This is not acceptable.

I am attempting to post photos here but I'm not sure if they're uploading. They can be provided.

The driver returned as I finished snapping the photos. I advised that he was blocking a residential garage entrance. He didn't seem to care.

I will add that there is a secondary way to access the entrance but it's down a one way street, so you need to go down Wisconsin and around the block to get to it, and it's often really tight because the hotel workers park back there.

To Whom it may concern,
Account number #[protected]
My Husband has called serval times to customer service to change out our black trash in to a smaller one I believe its the 1.5 yard, which is our blue recycling one size, also requesting you to provide locks for both since the surrounding area thinks its their personal dumping spot. Each time he calls he gets no help and just told that someone will call him back and they never do. If we can't get this taken care of in a timely matter we are going to form a complaint with the City!

My name is Nathalie / Arvin Torres residing at 21154 Blue Jeans Court, Riverside CA 92507. A request was made for trash bins multiple times but never delivered we were told due to shortage. WM told us driver will pick up trash bags but they wont. Animals are getting into trash and creating a mess to the neighborhood. We decided to buy our own trash bin from Home Depot because our trash in a plastic bag are not being picked-up. Today, a note was left on our personal trash bin to use official WM trash bin (that they have not delivered). But WM driver wont pick-up trash bags they said they will.

Meanwhile, today we witnessed delivery of new trash bin to our lucky neighbor. We were told by Donna that our neighbor requested the trash bins way earlier than us. Interesting explanation since we moved in a month ahead of our lucky neighbor and had to send the request for trash bin once moved in.

WM recently increased its billing for our area without and advances notice. Our quarterly cost increased from about $64 to over $150.

When I called to speak with someone in the billing department I was told that WM was granted a rate increase. AA rate increase of over 150% is absurd.

I will fight this by trying to find another trash collection service or take the trash to the reclamation center myself.

I am complaining because WM keeps pulling in our driveway, after we have already called twice to report it and tell them to stop. They had no problem backing down the road to get the trash then driving right out, now they taking it upon themselves to use my driveway on my land for their turnaround. We have complained twice already about it. They are causing major damage. If they do not stop we are going to get a lawyer involved. They can back down the road like they have before.

We are scheduled every Tuesday for trash pick up but they never pick up ours, We called wednesday they said the will send a dispatch, called thursday same info they say they will send a dispatch, and then it's finally friday, same info from the customer service!We called back monday same thing again!so here comes Tuesday our schedule for pick up but they skipped us again!We call and call we even talk to so many supervisors regarding this matter and they would always tell us that they will send somebody here to pick up our trash.I am so frustrated about this matter, all we wanted is for our trash to get pick up!so simple but why does it feel like they are just saying these things to us and they are not actually doing anything.I am so tired of calling ang wasting my time on the phone!Why can't anybody help us?!Imagined a pile of trash for almost 2 weeks?this is the number [protected]!

Their people don't know anything. When I call them or test then they tell me that they will take care of what I am calling about but that never happens. I am so tired of having problems every month and I really mean every month. I get passed around from one person to the other. I have wasted so much time waiting on the phone listening to their prerecord message on how my cal is very important to them. But is it really? I can not be-leave that I have been doing this so so many times. I started keeping my e-mail in August 2021. Please if it is at all possible for you to go thru all my emails and phone calls starting in Feb. 2020 and 2021. I have cancelled our account and I have spent $16, 000.00 on a new 16' dump trailer because I am fed up with them not following thru with all their promises.

Thanks.
Terry Muhle
cell [protected]