Waste Management [WM]
reviews and complaints

Waste management employee told me that I pay for services every 6 months then I get a bill for a year. I called about it and then another employee tell me something different. They came and took the container. I called them and they brought it back. They again came and took it bc my invoice was past due. They charged me $17 on top of $27 that I had already paid. I paid it then months later they send me a bill for $80 for the removal of the container that they came and took.
Who gets that money? The ppl at the top bc I know it's not the employees picking up trash in harsh weather conditions. Every year I buy gift cards for the ppl who pick up my trash. I won't be doing that anymore. Let WM give them something.

We cancelled our service due to poor service.

They picked up the trash/recycle, but the cans are still here. We will give them 24 more hours and then we will just get rid of their cans.

We live in the city of Brookfield, Wisconsin and Waste Management is the contracted waste pickup company for the city. On August 16, 2021, I contacted Waste Management for bulk pickup of an old couch. Waste Management allows one bulk item - free of charge - per week. This service is separate from the weekly garbage pickup which is reliable. Since August 16th, Waste Management has promised pickup dates 6 times and never showed up once. I was on the phone with them again this morning after the 6th failed deadline and they moved the date for a seventh time to Monday, September 13, 2021.

I have been in contact with the alderman of our district and the manager of Public Works for the city of Brookfield. They both tried to escalate the urgency with the Waste Management area management team with no success.

john Brinkman and Anthony Smith signs me up for a $173 contract not disclosing that it is a 3 year contract and then raises the monthly payments on me to over $500 per month.

I call in to cancel and they tell me that I have signed a 3 year contract and there is a $2700 cancellation fee.

They sent me a sheet of paper via docusign with going over it with me and I AM SURE THAT I AM NOT THE ONLY ONE THAT HAS BEEN DECEIVED LIKE THIS.

I will seek legal action and try to open a class action if this is not resolved .
I already have new bins at my property at 8102 Compton Ave Los Angeles CA 90001 and I want them removed now.

Please let me know if you would like to resolve this as I know there are many attorneys willing to take this case on.

Thank you!

Cheers,
Gene

I have had continue problems w them messing my yard up. They don't pick up all my trash sometimes cause they said it to heavy (really) they have missed my house a bunch of times. Never won't to send them back out. All around a bad company. Can't never get my complaints looked at

My trash pick up day is every Thursday. Yesterday there is a car park in front of my garage door with no driver inside, then the trash car can't go through to pick up my recycle bin. I understood that's not their fault, but either am I. Then I called the WM company right away, the agent told me the driver would come back that day. I waited until 8pm, no one showed up. Today which is the following day, I called the WM service number again, the agent told me they left the note there, the driver would come back for sure. I asked about when, they even couldn't give me a time flame. By the end of the day, No one came to do the service again. What kind of customer service they are. So terrible. I paid for my service, but not being served. So I am really doubt about WM company's system. It's a really simple problem to solve, but no one could take care of it. Their slogan is make us life easier, but by this case, they actually make my life harder. I deal with them 2 days in a row. Called them 4 time. No one can fix this tiny little, simple problem. They need to refund what I paid. And also pay for my emotional distress.

For the last few years I have been calling & complaining to WM about my yard waste not being picked up (usually when their is a replacement driver). There are 6 houses that back up to the "Interurban Trail" in Edmonds, WA. We are the only houses in the neighborhood who ever have to deal with missed pick-ups. I have spoken to supervisors who advise the problem will be resolved. It never is! What will it take to get this problem resolved once and for all! I can't even begin to tell you how much time I have spent on the phone either waiting to talk to a support representative.

They are still billing me even though I have cancel service as well as say I owe a balance from no trash being picked since sept. 2020 they promised to remove bill and have not yet still typically paid and on time very frustrating . I have been with them for a long time and can not understand when they lost the contract from the city of El Cajon they just keep on billing me for nothing. I want this resolved quickly please

To whom it may concern:

I'm hoping you can assist me with an issue I've had for over 1 year. I have called on numerous occasions within this year span, but no one listens or seems to care. I am the building manager at the addressed 320 & 322 Miracle Mile, Coral Gables, FL 33134. Behind our building there is a dumpster which is rusted and missing wheels. This is an eyesore to say the least. Our tenants pay a reasonable amount of money to have to see such a poorly kept garbage bin.

Can someone please investigate and swap this dumpster out for one that is in better condition? Thank you for your time and effort in helping with this.

I've been a faithful customer since 2009. Have had multiple problems with pickup over the years. Prices are extremely high. When I called to arrange discontinuation of service, I was told that there would be a $75 charge to pick up containers. The next bill I received was $123.07. I sat on hold for customer service for over 30 minutes and then was transferred to a different department. It was explained that extra fees & charges were added to the $75 charge because a new invoice was sent. When I asked for a complaint department, I was told there was none. This was confirmed when I went to website and there was no "contact us" option.

So very disappointed with how this company continues to take advantage of the customer and make it so difficult to deal with them. This is exactly why we have changed our provider. Well, that and the fact that the new provider is nearly half the cost.

I feel sorry for the customer service reps who have to try to defend how this company operates.

I don't know where to start I received the WORST customer service today! What type of business allows their customers service reps to argue with customers if a customer is irate why add fuel to the fire that only make things worse and instead of trying to resolve the problem the rude rep just hung up on me after I had to wait an entire HOUR AND A HALF to speak to some one. She didn't even offer to resolve the issue, she didn't even ask if I would like to speak to leadership to help resolve the problem. She just argued with me and hung up again after waiting an entire HOUR AND A HALF. Didn't even take my feelings into consideration. I never said any type of vulgar or aggressive word towards her u was just upset with my service. She was terrible and I feel EXTREMELY disrespected! Again TERRIBLE customer service!

Why would you raise my bill 8 dollars? I never received any notifications that my bill was going to be raised, and I have already filed 4 complaints with corporate on how disgusting this so called business operates! this will be the 5th complaint, you guys disgust me. I'll make sure someone at top hears about this. People need to be terminated for stealing from customers. Disgusting! I think it's time I get of hold of BBB, let them know you guys are a bunch of thieves, you advertise 90 dollars for every 3 months of service but you guys charged me Money up front plus 122.00 every 3 months, I've been using your services for over 2 years and now, and now you want to charge me a additional 8 dollars with no notification or reasoning behind it. If anything I should be charged less every billing cycle for being a established customer this is disgusting!

This has been the second week that 4 houses on my block has not had their trash picked up. I live 3505 west 78 th avenue Merrillillville, Indiana 46410. This is horrible service to customers that pay their bills on time. If it is the delivery driver get rid of. If this happens again I will be filling my complaint against you with the Better Business. GET IT TOGETHER PEOPLE

For months my trash cans do not get completely emptied especially my recycling. Last week I dug through to make sure there was nothing in there that wasn't supposed to be and it still was not emptied. Whoever manages my route is horrible at it and needs to be replaced. There are days they don't even show up. I've had to pay to have someone come out and take my trash to the dump. So I'm paying twice to have my trash emptied.

We have not had our waist trash picked up in 3 weeks. We have called countless times and keep getting the run around. Because our trash has not been picked up in 3 weeks we have had to use the recycling and yard waist cans. We were told we would have to hand pick out the trash waist from the recycling and yard waist can because of contamination reasons. They also picked up our extra recycling and yard waist cans 3 weeks ago and said they picked them up because they weren't on the account. However I ordered them and they were dropped off originally so I'm wondering how that happens ?. Brittney Nunez was the last representative I spoke with today 8/3/2021 time 10:20am and was told they are putting in a request for pick up. I have repeatedly asked to speak with a supervisor or manager about this situation.
[protected] Damon- DC Electric

I requested a bulk pickup from Waste Management for the past two weeks, but they keep postponing it. I am allowed 4 bulk pickup per year. I have called them and they have documented the request/complaint and their repeating postponement. I even escalated the complaint to a supervisor name Debra and supposedly wrote an email to escalate the request, but again nothing happened.

4426 Greenridge Lane Harrisburg PA 17112 Friday 7.23.2021

Driver did not pick up large recycle bin filled with bottles and other clear recyclable items, clearly marked and next to a bin they DID take.

We have 2 commercial locations that have 2 accounts each- 1 trash dumpster and 1 recycling dumpster. Which means there are a total of 4 bills received each month to the main office.
For the month of July, we received a notice that there was a very large rate increase- not that the rates haven't increase with every single bill since at least 2016. Looking back through all of bills, each month the bills go up by about $3 to $5 each.
At the bottom of the notice for the rate increase, it states "If you do not consent to the increase, you have the right to terminate the service agreement within 30 days, or you may contact your sales representative to discuss potential service or price adjustments."
The bill was printed 6/28/21 and I received it either July 12 or 13th- I don't remember which day I received it in the mail. I didn't have a chance to call them until July 15th. I spoke to the first representative after being on hold for 45 min, only to speak to her for about 20 min and the phone went silent. I called back 3 more times that day and was put on hold for 17 min the first time and the phone when silent. The second time, 10 min, and the third time the operator tried to tell me that they were having phone issues.
I didn't have time to call the next day, so I called back on July 20th. I was on hold for about 10 min before "Nick" picked up and I explained that we wanted to take advantage of this cancellation of services due to price increases. He tried to offer better prices like the first girl did on the 15th, but they could not even come close to the price being offered by a local, well known, well established company. After I explained that I didn't want to discuss prices and that I just wanted to cancel, he tried to tell me that they required 60 days notice and that it was going to be $300 per dumpster to remove them ($1200 total to remove their property).
I explained that we didn't agree to those terms and that $300 was far too much for removal. He "spoke to his supervisor" and said that they would honor a "30 day notice" from the first date that I called in- July 15, so that would mean that my contract would end on Aug 17...not sure how that is 30 days? I told him that I did NOT agree to that either. There was nothing written on the invoice that states that we had to give an additional 30 days after initial cancellation. From what I understood on the invoice, was that they were giving us 30 days from receiving the new rates to make a decision on whether we wanted to pay that price or not.
So Nick went ahead and put in for a cancellation of Aug 17th anyways- which we did not agree to. He then was supposed to transfer me to a senior account manager and I waited on the phone for 50 min for someone to pick up, and the phone hung up. So I called Nick back at the local number he called me on, and the phone rang I think 10 times before voicemail picked up. I left him a message to call me back ASAP. He didn't.
I called the corporate TX number and spoke to a lady who "absolutely promised" to call me back on July 21 with some answers. She didn't.
So now its July 22, I called corporate again this morning and a lady "absolutely promised" to call me back by the end of the day today...I bet she wont.
I went ahead and did some of my own digging. I found our original contract from 2016. It states that beginning year one, the base rate is only allowed to go up a max of 10% for years 2 and 3- guess what...it went up more...so that was instantly them breaking their contract but they wont admit it. Secondly, the contract states that it was good for a initial term of 3 years, and then automatically renews for an additional 36 months. It does NOT state that it was a perpetual 36 month renewal after the first addition. So i called the 800 number again and magically got Nick again! I thanked him for calling me back the other day...he tried to play dumb, and after explaining that we were not actually in a contract, suddenly he was able to change the dumpster pick up to July 27th. But still couldn't cancel the non-existent contract as of 7/31. So I asked to speak to a senior account manager. He put me on hold for an additional 25 min today, to which the phone disconnected and sent me back to the main menu where I had to speak to the operator once more, and she put me on hold for 10 min and put "Melissa" on the phone, who I was just on the phone with for the last 45 min, she claims it is perpetual renewals. We didn't sign anything else. Nor have we signed a single thing since the 2016 contract. Therefore, according to the "contract" they so heavily keep ramming down my throat, we, as of June 30, 2021 have been OUT of contract. They keep telling me no, that it automatically renews with consent once the bill is paid...again...I have NOT paid the bill! I have not consented or agreed to anything! She even said that because we haven't paid, we haven't consented and therefore we do not have a contract, then I repeated what she just said back to her, and she instantly back peddled and said she said no such thing, and said that she must have misspoken.
So between them actually breaking their contract terms and charging us more than they should have back in 2017, and the fact that the "contracts" actually expired June 30, they are still refusing to just end everything as of July 31, 2021. They said they would come get the dumpsters on July 27th if that's what we wanted, but that we would still have to pay for the service through Aug 17 (again, a date that we did not agree to). They just keep ramming the word "contract" down my throat- which we don't have one anyways...but that's how they work I guess. Try to scare you into not cancelling. They will not give it up that we have to "provide 30 days notice" and the 30 days is from the date that we notify them. We didn't know there would be a price increase until we actually received the bill- which wasn't until the middle of the month to begin with.
I was also supposed to receive the so called copy of "terms and conditions" to my email for all 4 accounts. That was supposed to be 15 min ago, but I doubt I'll receive that either.

DISRESPECTFUL
& BAD SERVICE

Trash not picked up, the pickup person talked hateful & disrespectful to my husband calling him "old man" which isn't the first time he has said that to him.

This occurred Mon. evening at Camden Northpointe Apts.
Tomball, TX

P.S. Others residents said many times they have taken their own trash to the dumpster.