Waste Management [WM] review: Scamming customers

Twice I've received an email with a picture of my garbage can and claiming there was an "overage". See photo attached. The first time I called them and spoke with a rep and said look at the photo. She then tried to tell me I was paying for a 20 gallon can when it was really a 60 gallon can. I had the garbage man confirm the next week that it actually said "Rubbermaid 20 gallons". Today I get the same "overage" email and the rep said it was because I had individual grocery store bags in my can instead of one 32 gallon bag. No where on their site does it state this is an overage. I have had this can at this residence for 25 years and until now there has never been a problem. I've filed a complaint with the utilities commission and will check to see how much it costs to take my garbage to the local dump myself.

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