Walmart
Reviews and Complaints

I was at the Silsbee, Texas location to do curb pick up today. I drive about 20 miles to pick up at Walmart. I picked up my groceries and go home just to realize half the food was missing, about $50 worth. I call to see what I'm supposed to do and was fighting with them for an actual hour. It started with me being hung up on twice, transferred to the wrong department 4 times, long wait times, one lady telling me she doesn't know how to transfer and just hung up. I asked for a manager multiple times at this point and was told they don't know where one is. I guess finding one isn't an option there. Then I got to the right department. Was told I didn't even order the items I said was missing and I told her she must be looking at the wrong order, she said she wasn't (with an attitude)..turns out she was. But before she realized that, she didn't know how to fix the issue and instead of figuring it out she just told me to call an 800# and I KNEW they couldn't help and she was just putting it off on someone else because someone at an 800# can't find my groceries. The manager was next to this lady talking back and forth and when I asked to talk to her I was just put on hold but the same lady came back. Then the guy who put the groceries in my car the first time got on the phone and he's the one that told me they're looking at the wrong order but was basically telling me that I got all my food. I guess saying I was making it up to get free food? I was done at this point, I told him I was getting my food I PAID for so he needs to figure out how to find it. Puts me on hold and comes back to tell me my food was left in the freezer area, so I could come get it. No apologies from any of these people. I wasted gas going 80 miles since I had to make 2 trips. I have never had such a bad experience in my life and I constantly use Instacart and Shipt, I was just trying to give Walmart a try but this is what happens on my second time. I really don't know if I'll ever go back, for pick up or to even go in the store. When Instacart is late or nesses up, they give you credit, so does Shipt. Just for being 45 minutes late once they gave 20$ credit and I spent more than that in just gas today. Not one person today tried to make this right and that's what I'm most disappointed in. Really terrible experience that took up about 4 hours of my day when I had SO many other things to do and had my 3 year old with me. I have never written an email like this or contacted corporate about an experience at a store but I've also never been treated this badly. Again, this was the silsbee Texas location, the Walmart in my town doesn't offer pick up.

Update*** I emailed the customer service on the corporate page and was told days later that my complaint would be sent to the manager at that store. The same manager that didn't care to even get on the phone with me and did absolutely nothing to correct this.

I ordered an item online for store pickup and two days later, it was cancelled. They took back my items and refunded the price paid. They said they did it due to a pricing error. I asked if I had already picked up the items, if they would come to my home to retrieve them but that question was not answered. So in summary, the Walmart chat supervisor said they will not honor the price paid.

I purchases the gingerbread train building kit for my daughter and come to find out there was a live mouse in the box! In the back of my SUV there is pieces of shredded box from it eating it's way out of the box! We put traps down and caught it! I am so grossed out from this! Then the store acts like it's no big deal when I take it back! There was a mouse in my car and now mouse poop all over my child's car seat! Ugh! So grossed out and unhappy!

The amaunt of calls that you get after answer ing some of the questions they are annoing also when you buy adeal like books i have a consumer thet is still sending books th and isat i have not ordered iand is real bad they keep charging my credit card for books that ihave sent back as of today bad situation thas why i have not being able to fi nish any of the rewards that im entitle to

My name is Elizabeth Suter and I live at 278 Fir Lane Berryville AR, 72616. I buy the smaller 8 pack of A&W beverages. They are the perfect size for me. My husband came home from Walmart yesterday and I was so disappointed. All of the bottles were only half ful! He didn't notice it when he bought it, but he shouldn't have to have looked closely at it. It was purchased at Walmart in Berryville AR and the cost without tax is $3.50. There is only 1 Walmart here. I took a picture of both the pop and the receipt and will be happy to provide it if necessary . But I don't see any way that I can send attachments in this forum. I love A & W root beer but this is so disappointing! Neither my husband nor I wanted to drive 12 miles back to exchange or obtain a refund.what I would like is not necessarily a refund, but another 8 pack.

There was a dead fly in the yogurt case about a week ago i understood that could happen well a week later same fly is smeared all over and they have restocked sense then and obviously have not cleaned it, i took pics of it cause it really grossed me out, same department also never roatates anything i have had to return yogurt at least 5 times in the last few months, i normaly love this store but latley this drpartment is not up to par, sorry for the complaint but i would really like to buy food here knowing the shelfs are clean and not growing bacteria from dead bugs, thank you

I placed an order online for a Huawei P20 Pro $789 only to have it cancelled without cause siting my "credit card information was invalid" but upon checking my online banking and discussing with my bank- the charge was put through. As soon as I received the cancellation notice I went back online to see the price for exact same phone had gone up by $400. Spoke to customer service twice and was simply told my refund would process in 3-5 business days and by all means go order again and pay by credit card and someone should adjust the cost back to the $789. They would not pass me through to a supervisor. Sent email complaint and got scripted response telling me refund will process in 3-5 days with no resolution as to how I might actually purchase phone at $789 price.

I have completed everything they ask still have not gotten to the end probably 99% I ordered three items instead of two still not letting me finish and collect. I have spent at least an hour trying to get this done I do not want to think that you guys are scammers I need someone to help me finish this process you guys should have a 800 number associated with this so people do not have to go through this you have my phone number please have someone call me if you are a legitimate company please

I placed order number [protected] on September 26, 2018. Totalling $120.48, one full length chenille robe and one full length robe. I was supposed to receive it by October 5, 2018. I've contacted customer 4 times with no help. The tracking remains the same since they said the order shipped. Either get my order to me or cancel it and return my money

I completed 1 silver deal and purchased something. And I completed 1 gold deal and purchased something, then purchased another ad for shipping savings. Then after gold purchase the same ads came up I already purchased and I couldn't get to another screen. I did what the survey asked and bought two subscriptions. I expect that your company will honor the guidelines and award me my $1000.00 Walmart gift card as ad said. Please respond quickly as I want to use gift card tomorrow on black Friday.
Thanks for your time and God Bless!

I have been a Wal-Mart customer for years. I have been buying Faded Glory products for as long as I can remember, but the winter coat I bought, I didn't even have it 1yr and the zipper will not zip up anymore. I'm very disappointed with this because I love this coat. I am an advide faded glory fan, and I would like you to replace my winter coat if you can do that for me please.

I completed the survey but was not given the gift card! I hope this is not a Scam it was a survey I did online I've done it many times but this time I finished! When you get to the end of the survey you have to go to a place and either buy something or join something or enter something which I did one of these! After that you receive your card I didn't

I brought a box of huggies size 2 Mickey mouse an other characters an wen I opened up the box the diapers inside were a size 1 an they say it on the diapers. I have been buying huggies for years and never have open a box that's the wrong size . I couldn't return them because My baby was out of diapers that's why I buy ahead to have them. Can i be compensated for the mistake I paid for a size 2 an got a 1. I threw the receipt away by accident.

This is not the first time I have tried to order and couldn't . I ended up ordering from Amazon.
I have been trying to order for my son who lives in another state. When I go to place order it should come up a page of pick up or ship. It does that but another page comes up in front of it of the order. Not letting you see or be able to click on what you want the continue button shows a little at the botton and you click on that and nothing happens. So I can't order.

This store was remodeled recently which is ok
Problem is some of the aisles are to narrow like a one way only. The main one is the dog treat aisle. Everyone who has a dog will go into this aisle but there is no room. I have complained and I feel that Wal-Mart does not care. People get rude when you are in there way. But you have no place to turn around you can only back up

I will be buying my dog treats somewhere else.

I purchased a computer from you through CNB computers, after numerous complaints to them about the computer and a cc to your company complaining about their lack of response and assistance, they sent out UPS to pick up the computer without telling me that they were going to issue an RMA! I had already taken the defective item back to my local store, which was very happy and compliant to take it back. I can send copies of the emails I sent to CNB and product information for your review if you would like to respond to this at [protected]@hotmail.com. I look forward to hearing from you!

Walmart at 2324 S New Hope Road Gastonia, NC 28054 only has two electric carts and two wheelchairs with baskets. They do not keep the electric carts charged and are often sitting, not plugged in, with a dead battery. The also do not check the wheelchairs with baskets to ensure they are operable and have all the parts. The two wheelchairs have one foot rest on each of them which makes it not only uncomfortable but dangerous and leaves room for injury. I have complained to their corporate office but it has fallen on deaf ears. I have talked to the managers on duty on both occasions that I had an issue but they were not willing to help or get the equipment fixed. My family member needs this equipment to shop due to a stroke and a hip and knee replacement. Whether intentional or not, If this is a form of discrimination due to the fact that a permanant or temporary handicapped individual or an elderly person does not have the same opportunity to independently shop as others do. If Walmart is going to provide this equipment, the company and employees should be responsible enough to inspect the equipment for safety and operability.

When you changed the method to register your receipts you have made it impossible for me to continue with the rewards program. Everyone does not have a smart phone or does want Walmart to dictate the way they are paying for their purchases. I will no longer be shopping at Walmart. I know just one person complaining doesn't worry a big corporation but this really is unfair.

the entire box has a hole in each bag (at the seam) as if it never got sealed good at the factory. I put my breading in these for fish, chicken, etc.I don't know how many times I have forgot about the hole in the bag, only to have it all over the counter, floor, and me. 40 bag quantity distributed by Wal-mart Stores Inc Bentonville, Az.72716 Bar code # is [protected]. My address and name is as follows Patricia Murphy 70 PineAire Circle Lake Placid, Fl 33852 Phone number is:[protected]