Menu
Walgreens Customer Service Phone, Email, Contacts

Walgreens
reviews & complaints

www.walgreens.com
www.walgreens.com

Learn how the rating is calculated

4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Walgreens has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Walgreens. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walgreens reviews & complaints 1832

Filter reviews by rating
5
6064 reviews
4
0 review
3
0 review
2
2 reviews
1
2 reviews
Sort by:

Newest Walgreens reviews & complaints

ComplaintsBoard
R
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens ethical violation of the oath of the pharmacist

DOB: 04-17-1982
NAME: Benjamin Alarcon

This is in regards to the Walgreens on 7599 West Lake Mead, Las Vegas Nevada, 89128. Today is Sunday October 13th, 2019 and this incident took place around 4 to 5 p.m.

I requested a refill from my Walgreen's app as I saw that I did indeed have one last remaining refill on Albuterol /ventolin prescription. After 6 hours with no update, I called the pharmacy. The original Tech was very understanding and explained to me that the original prescription had expired despite there being one last refill. He then informed me that I could speak to the pharmacist and she could request a refill. He put me on hold and my call was disconnected.

I called back twice more and was hung up on. I'm used to very abrupt and rude behavior during the day, from this location, especially when they are busy. Called back and was transferred me to two different pharmacy techs who both informed me, that the pharmacist denied my request. I was placed on hold and hung up on. Finally I spoke to a pharmacy tech who transferred me directly to the pharmacist.

She informed me that she could not refill my prescription. I asked her if this was conflicting with the oath of the Pharmacist. She told me to go to the emergency room as the previous Tech had suggested. I find this extremely troubling considering that I am not requesting a refill on a controlled substance. I've also had an outstanding pharmacist in the past, from a Walgreens at a different location, with 0 refills left unbeknownst to me) override, all in the course of 20 minutes as they could see I was in distress.

I know that this complaint will not make a difference and that I am just a number to this company, however this is extremely disappointing. Not only does it seem as though she can't be bothered with whatever required procedures or paperwork involved (as she was very impatient) but to me this is very unethical and disrespectful considering the exorbitant cost of emergency room visits for a simple inhaler. Not to mention, I am currently having difficulty breathing...

I just feel we can do better as human beings. Thank you for your time and consideration.

Benjamin Alarcon
[protected]

Read full review of Walgreens
Hide full review
ComplaintsBoard
L
3:09 pm EDT

Walgreens arizona diet peach tea (can)

I have tried at least twice a week for several weeks to buy diet Peach Arizona Tea (can) at the Walgreens on Texoma Parkway in Sherman, TX...they never have any! Even when it's on sale...none. I have a raincheck which is expired because they do not have this product!
I was told today that a truck will be in tomorrow...guess what, I won't be in town tomorrow!
Getting another raincheck is just one more waste of my time...they don't have this product!

Read full review of Walgreens
Hide full review
ComplaintsBoard
S
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens prescriptions filled

While at Dr Hannas office today because of a bad radiation burn I sat there while the nurse called in a prescription for silvadene. It was at 1225 and she asked could it be done stat. I called the pharmacy at 350 and was told it wasn't ready and that they had just got the order 20 minutes before which was a lie. The pharmacist was a jerk as usual. We get many prescriptions filled thru Walgreens but never again. We just called in for a renewable script to our primary care doctor and asked them to fill it at CVS in Flagler Beach. This is where we'll be doing all our future business. I know you probably don't care or you wouldn't have such inept help at your store. Thank you Scott and Donna Taylor
My phone # is [protected] if you want to discuss this.

Read full review of Walgreens
Hide full review
ComplaintsBoard
D
1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens extra phone transfers by off-site pharmacy techs

On behalf of all healthcare professionals I ask that you stop routing direct calls to local pharmacies to the pharmacy techs in remote call centers. They have never helped with anything I have ever called about; they just transfer us to the number we originally called so we can talk to THEIR tech, who then finally transfers us to a pharmacist. This is inefficient and a waste of time. If you insist on keeping them please set up a different phone number for healthcare providers or a prompt that allows us to bypass this pointless routing. Thank you.

Read full review of Walgreens
Hide full review
ComplaintsBoard
G
10:51 am EDT

Walgreens unfairly being fired

After 7 days of being hired for the Walgreens Work at Home E-Commerce (balance rewards) Specialist position i was fired due to not achieving a certain score on a quiz! I attended all my training on time, downloaded all required programs with no issues, I was attentive in virtual training and asked questions, i did all that was required of me during this 7 days of training. Upon my 7th day of Training i recieve the following message
"Please call me at my number below upon receiving this email.
Thank you".
Jack Bell
Human Resources Generalist, Pharmacy & Retail Centralized Services
Walgreen Co. | 8325 South Park Cir, STE 200, Orlando, FL 32819
Telephone [protected] | Fax [protected]

I was unaware of what was about to come, Mr Bell informs me due to not recieving a passing score on a quiz i was being terminated! this i feel was very unfair for Walgreens to do to a dedicated worker that appreciated the job they got hired for. Please see my response below:
Jack,

Like i was trying to convey to you! in all my 58 years i have never been fired from a job..28 years working for ~~~~~ and perfect attendance! a successful Business owner also. During my time in training i have been in attendance everyday! had no computer issues! always was on mute as to not disturb others in class and always professional and asked questions... I guess i am extremely confused as to why i am "FIRED"over a small test? i fail to see what that has to do with providing excellent customer service and navigating systems to help the customer? have you ever listened to me even take a call? how can you say i would not of followed SOP or would not of done 100 percent? I am very disappointed on the reasoning and sorry to say i will be taking my business also elsewhere.

Sincerely,

Read full review of Walgreens
Hide full review
ComplaintsBoard
J
1:55 pm EDT

Walgreens your online surveys

Did and online survey yesterday and you said I got a couple gifts I could pick from because we were good customers and Walgreens so I ordered the cream for 795 then I got a call from the fraud department and wondered if it was me placing this order and it was for two of them plus another dollar charge so then I talk to a person at Walgreens and I told them my situation and she told me it was a site that I ordered from that is very hard to get out of and after my 14-day clinical trial they're going to Bill me $102.97 a month I don't want the product I couldn't get the charge taken off my account so I close my bank account I called this morning for this product and they told me it was already in processing and they could not do anything about it well when you go ahead and send me the product I'm not sending it back for $15 and you will not be able to charge my account $102.97 because I closed it I am very disappointed in Walgreens the way they tell you you're getting a free gift for taking the survey of being a good customer and then down the line you find out that you're hooked onto a yearly or monthly product line it might be there in small print but I sure didn't see it and I think that's very deceivable and I'm not very happy with you so I hope this product does not come cuz if it does I'm keeping it and you will not be able to charge my charge, again because I closed it it was the only way anybody would handle it and then when I called today to the company that I ordered it from my bank man told me to do that I was hung up on twice my name is Janet lingle my phone number is 815-962 4 3 2 5 I just find it hard to believe taking a survey from Walgreens would be such a scam

Read full review of Walgreens
Hide full review
ComplaintsBoard
V
9:33 pm EDT

Walgreens valsartan 320 mg

My prescription for 160 mg valsartan/HCTZ was changed by my provider to 320 mg valsartan only. The pills are enormous and there is no way I can swallow them. I called the pharmacist to ask what other configurations were available and told this was the only one available by manufacturer Alembic.

Since my hypertension will be uncontrolled until I can reach my provider on Monday, I will be switching all of our numerous prescriptions for my family to ESI.

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
4:33 pm EDT

Walgreens pharmacy

This pharmacy never has prescriptions ready at the scheduled pick up time. I ALWAYS have to call the pharmacy and ask them to fill my prescription otherwise it just stays "in progress". Trying to get through to the pharmacy is nearly impossible. I had a script for Latuda called in early this morning, I called the pharmacy this morning and they said they were actually working on it right then. I've called back twice this afternoon and put on hold and then they just disconnect. I was just on hold for 25 minutes and then disconnected. I'm currently on hold again right now and have been for 15 minutes. I need to pick up this script by 4pm CST because I am going out of town. I always experience these problems with this pharmacy and I'm beyond frustrated!

Read full review of Walgreens
Update by Angdport
Sep 26, 2019 1:39 pm EDT

After I talked to Walgreens and she said she had to reprint my script and would get it ready right then, they didn't get it ready by 4pm. So I asked my wife to pick it up. She went at 7pm and they still didn't have it ready so she told them she'd wait. She waited for about 20 minutes and then they gave her the script written for quantity 30, and gave her 5 pills and said that's all they had, they'd run out of it and contact me when they got more in. This whole experience has been so frustrating. I was basically lied to when I called in the morning and was told they were working on it right then. Then lied to again when I finally got through in the afternoon and was told she'd reprint it and get it ready right then so I could pick it up by 4pm. Obviously both these things never happened as my wife went at 7pm and it still wasn't ready. This is a total lack of integrity and I don't appreciate being lied to and that should never happen.

View 0 more photos
Update by Angdport
Sep 25, 2019 4:47 pm EDT

Follow up to complaint I just submitted. After just being on hold for 22 minutes a tech answered and said she had to "reprint and get it filled "

Why would she have to reprint it? I don't understand what's going on with this pharmacy at all.

I never have a good experience with them. They never seem to have enough people working. The customer service is terrible

Hide full review
ComplaintsBoard
T
8:01 am EDT

Walgreens medicare card vs social security no.

Thursday, September 19, when receiving our Flu Vaccinations, we presented our New Medicare Card and Number.
However, the Pharmacist was unable to render the Vaccination w/o us furnishing our Social Security Number.
We made the mistake to furnishing her our Social Security number, to get the Flu Vaccinations, as we should have declined it, and are now very much worried about this happening.
Can you give us some explanation as to why this happened, and that our Social Security No. has not been hacked.

Thanks in Advance.
ts & js

Read full review of Walgreens
Hide full review
ComplaintsBoard
J
6:57 pm EDT

Walgreens pharmacist

I would like to discuss a serious matter that took place at one of your pharmacies. It happened around 2:30pm on 9/17/19. You need to review the security cameras regarding what took place. I spoke to the store manager by phone who had the pharmacist call me and apologize. However, the pharmacist lied about her behavior and what she said to me and how she treated me. It should all be on the pharmacy security camera for review.
She outright discriminated against me as a white American. She is from Iran, Persia or Iraq. There is no doubt whatsoever that her intentions were to discriminate against me and it should all be on the computer that retains the files for the security camera in the pharmacy.
I plan on also notifying certain news outlets regarding the matter so the public is made aware of the situation. So telling me the security cameras were not working that day will only make things worse.
Please call me any time after 12:00pm.
Jamie Crawford
[protected]

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
11:22 pm EDT

Walgreens rude and unprofessional manager

I ordered an item online from the Walgreens site and received an email telling me I could pick it up. 5 days later I went to the store to pick it up. I went to the photo section and as I waited on the line I noticed that the associate was being very courteous and respectful to the woman in front of me. When she was done and I approached the counter, his demeanor changed abruptly. He began acting distracted, busy, and disinterested. I told him that I had ordered something online. I pulled up the order details on my phone. He kept asking me "What are you here for? ...What do you need?" as I was doing this so, again, I told him I ordered something online and I'm pulling up the order information on my phone. He replied "Oh" and walked away from the counter. When he came back I showed him the order details. Then he said "What is it you ordered?" so I scrolled down and showed him the picture of my item. He then went in the back and looked for it, came back, and asked me for the tracking number, so I showed it to him. He then said "I don't know, I don't see a package here... What's the number?" When I showed him the tracking number again, he said "No, the fed ex number" and picked up the Walgreens phone to call. I looked on the order details page and said "I don't see any fed ex phone number here. Are you talking about the Walgreens phone number?" He said "No, I need the number to call fed ex." So I looked on the page some more and gave him the only other phone number I saw. That number ended up being the Walgreens number when he called it. So then he asked me when the order came and I told him the date, and he told me that the fed ex guy came there and picked up some packages that were there, and that some packages were sitting there for a while and they pick up packages that have been sitting there too long. So I told him that my email didn't come with any deadline for when I needed to pick up the package and that I hadn't gotten an email saying that my order had been cancelled. He then said "Your package isn't here." I found the fed ex number online and then told him I found the fed ex phone number and asked if he was going to call them. He said "No. Your package isn't here." I stared at him. He then said " Ma'am, you need to call fed ex." I asked "Why would I have to call fed ex when I made the order through Walgreen's website?" He said "MA'AM, Your package isn't here. You NEED to call fed ex." I said "That doesn't make any sense. I didn't get any email saying I should call fed ex. Why would I have to contact fed ex when I made this order through Walgreens?" And he said "There's nothing I can do for you." I asked to speak to the manager and he said he was the manager. So I said I need to speak to someone higher up than you, to which he replied "There's no one higher up than me. I'm telling you what you need to do. You need to call fed ex." The whole time he was talking he had a huge attitude that I tried my best to disregard but at this point I got visibly annoyed. I said "NO, I'm going to call Walgreens." He then said "MA'AM, I'm TRYING to help you. What you need to do is call fed ex and find out where your package is." I said "No, you're NOT trying to help me." Then he said "Ma'am, you need to- " and I cut him off and said "I'm done" because he was being very condescending with his tone and talking slow like I was a disabled person and I didn't want to lose my temper. I walked away and got on the phone to call Walgreens. I had to leave the store eventually because I was on hold for a total of an hour before getting someone. The representative I spoke to online told me that I did not have to call fed ex and that he should not have told me to call fed ex. She also said that my package had been checked in at the store which means it should have been there at the store. Thankfully the phone representative shipped the item to my house free as a courtesy.

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
2:12 pm EDT

Walgreens employees

I have been on hold now for one hour and twelve minutes. No one will answer the phone at the pharmacy dept or the front of the store. I had a ride scheduled to pick up my inhaler and now I can't go because I don't know the status of my prescription. This is ridiculous. I am enclosing a screenshot of the actual call and how long I have been left on hold. He recording keeps saying there is only one call ahead of me so unless there is absolutely no one working then they are deliberately leaving calls unanswered

Read full review of Walgreens
View 0 more photos
Hide full review
ComplaintsBoard
W
11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens refill requests to prescribing doctor.

On 9/13/19 I went to pick-up my medications and was one short. I was told that a request was sent to doctor and no reply had been received. I sent a message to the doctor late on 9/16/19. I was sent a reply that no request had been received from Walgreens. I tried to tell Walgreens of this potiental problem as was it is not important by Keith. He seems to be more interested in the end result and not any issues with the problems with the method.
The prescription refill was sent based on my inquiry, the morning of 9/17/19, not a Walgreens message.
What happens when the request is for something alot more important and there is no follow up to the request? Or, the person is not aware that they need to check on the refill request themselves?
Not all people are as courious as I am as to why something is not working, or is on time, as told.

Read full review of Walgreens
Hide full review
ComplaintsBoard
H
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens expired product sold to me

Purchased made on 26/07/19 at 1:45pm

A Fillerina Day Cream Grade 2 ( [protected]) which expiry date was 12/2018 was sold to me while I purchased two other Fillerina products with good expity dates.

RFN # [protected]-2603
Attached are pictures and copy of the receipt
Served by Yvonne

Would appreciate a refund to the same card used for payment

Read full review of Walgreens
View 0 more photos
Hide full review
ComplaintsBoard
L
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens pharmacy

The pharmacy at this location has lost, misused and not filled prescriptions as authorized by various medical providers on multiple occasions for myself, my spouse and my children and grandchildren. This is a repeated offense. This is fraudulent. They put prescriptions on hold due to insurance, of course, but then put them on file even after multiple phone calls checking on the status and then say oh well we just put it on file when it is due to pick it up and then fill at their convenience. These meds are for heart and seizure conditions and this is unacceptable business practice. I have also had pain killers come up missing in their entirety where a doctor has to call in or efile a prescription multiple times, which has dumbfounded the physician. I will be moving all of my families and extended families prescriptions to another pharmacy which will result in a loss of thousands of dollars for this location due to this unprofessional and fraudulent activity by the staff members at this location.

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
11:47 am EDT

Walgreens employee

On Tuesday August 27th at around 8:40am the ASMT D got into with a customer for shoplifting. She escalated the situation by trying to grab the items from him. They then began cussing at each other and almost fist fighting. That is inappropriate and unprofessional in the store while there's customers watching. I know the store doesn't tolerate this type of stuff because you guys already had meetings with the all managers on training on this so I don't know why she was acting like that but she does it all the time FYI.
Another similar situation happened on June 11th around 8:50 a.m. with another Shift lead Rachel. She also does this all the time with shoplifters.
This is store 12271 in Las Vegas Nevada on Sahara and Las Vegas boulevard. I would like to remain anonymous and not be involved in any of this situation thank you.

Read full review of Walgreens
Hide full review
ComplaintsBoard
F
12:11 pm EDT

Walgreens subscription

My insurance company contacted those in the path of Hurricane Dorian and said it was advisable to pick up meds early.
When I called Walgreens Pharmacy, I was told that I could not pick up meds until Sunday. I have three recordings from Walgreens saying that my prescriptions were delayed because of an insurance problem. My insurance company says that is not true and I had to have them call the pharmacy to get my meds. Another problem in a day when I was being evacuated by family ahead of Hurricane Dorian on Saturday.
In addition, the pharmacist was unbelievably rude, saying in a snotty voice she didn't have time to repeat herself as she had a line in front of her.
Florida law requires insurance companies to fill prescriptions early when under emergency orders. Sumter County was under emergency. The insurance company said they didn't have a problem. The problem was Walgreens and that snotty pharmacist.

Read full review of Walgreens
Update by Frogfolly@gmail.com
Aug 31, 2019 12:17 pm EDT

Walgreens will not accept complaint.

Update by Frogfolly@gmail.com
Aug 31, 2019 12:17 pm EDT

Walgreens is not accepting the complaint.

Hide full review
ComplaintsBoard
J
4:34 pm EDT

Walgreens pharmacy

I was at the drive thru and was told by the pharmacy employee that my medicine would be ready in twenty minutes and sher gave me the price. When I returned, I was told that there was no medicine ready for me, I needed a prior authorization, nobody knew where that price came from, and nobody even knew who I was talking about. I have never worked for Walgreens but I'm due there was dinner type of sign off or credentialing on my account to inform the next person that looks st the account. I am extremely upset at the way my concerns were handled and that nobody was even able to help me. My concerns were not answered, and I have called the location several times and nobody has answered. It seems that everytime I try to get a narcotic filled, I go through some sort of challenge. This will be the very last prescription I will be filing at Walgreens. This is clearly unacceptable.

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens pharmacy

I received a call stating that my mothers breast cancer medication was ready for pick up. When I went to the pharmacy first thing in the morning I was told that the physician never faxed the prescription which I personally observed the physician actually submit the prescription I was advised to call the physician and tell them to re-fax the prescription in which I did and the physicians office advised me that I had been sent three times. When I called to check the status to make sure that the prescription was being filled As it was needed that day I was advised by the pharmacy tech there that they had been out of stock and they would not be able to provide us with the medication until this next following Wednesday I advised her that the medication was needed for breast cancer and what can they do to help us now she stated I needed to call other Walgreens pharmacies to See if any of them had the prescription available. I asked the pharmacy technician shouldn't they have advised us first thing in the morning that it wasn't another prescription that was needed by the doctor but rather that the pharmacy was out of stock and shouldn't they be calling other pharmacies in order to Get our medication to us she advised me that she was too busy to call and I needed to do so on my own. I constantly experience poor customer service skills at this pharmacy being told that my prescriptions are ready when they're not being told that the doctor never faxes them which they do but this really takes the cake to be told that your cancer medication is out of stock and you need to call around and find it rather than the technician advising us first thing in the morning it was out of stock it was not the physicians fault or somebody calling us to let us know that it was out of stock and that they would call another Walgreens. Luckily I found another pharmacist on Acushnet Avenue Walgreens that was more than happy to help me and was able to refill the prescription but I think this will be the last prescription that I'm filling with the Walgreens pharmacy

Read full review of Walgreens
Hide full review
ComplaintsBoard
G
4:49 pm EDT

Walgreens pharmacy

My doctor called in my prescription on August 20, and apparently they lost it. They said they had a new pharmacist that day. So, I called my Dr. again told them what happened and they sent it in again. I never received it. Why didn't they contact the Dr. on the 20th when it got lost. I am stunned at how inept these employees are. They didn't apologize for their and really didn't seem to care at all.

Read full review of Walgreens
Hide full review

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walgreens?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.