Walgreens
reviews and complaints

Walgreens ad said prices are good June 20 - 26, 2010, and the top left corner of the back page said "One Gallon Milk, $2.59." We went to Walgreens in Mitchell, SD, today, June 21, for two gallons of 1% milk. They only had one, so we took one skim and one 1% to the counter. The clerk rang up $5.94. We said that was too much. She said that only one kind was on sale. We said to give us one gallon. She charged $2.99 plus tax for one. We left without any after making a special stop for milk.

Just an observation - the cost of a 90 day supply of Pravastatin 40 mg is $167.99 @ Walgreen's and $10.00 @ Walmart. Guess where I'm getting my prescriptions from now on.

This store needs to be secretly shopped by management (an African-American woman would be the best covert person) because the reps in this store are unmotivated, inattentive, and rude! There has not ever been a time that I have left this store feeling as though I have received good service. It is as though the workers in this store resent me as a customer, for I represent work for them. Please, please take this complaint seriously, as mine is not the only one I have heard in my neighborhood!
Thank you,
Linda

On June 8, 2010, I went to the Walgreens at 755 Broadway, Brooklyn, NY 11206 to buy eye drops. They were locked behind a panel. I asked a worker to get me the eyedrops. He pressed a call button and walked away without saying anything. An automated announcement was made over the loudspeaker asking for help. No one came. The announcement kept repeating. I waited 15 minutes. No one came. I went to the register. The cashier was busy texting on her cellphone. I asked to speak to the manager. She told me to wait. After waiting 10 minutes for the manager, I asked the cashier what the manager's name was. It was Miss Mays. I walked around the entire store calling out her name. I asked everyone in the pharmacy dept, the security guard. I walked around for 5 minutes calling out her name before she finally came up from downstairs. I told her that locking merchandise up and not having anyone around with the key prevents shoppers from buying anything. I told her that Walgreens is understaffed. The workers are poorly trained, unfriendly and unhelpful. I told that no one on the staff was doing any visible work and a paying customer had to resort to walking around the store calling out the manager's name. Miss Mays was not particularly helpful and did not apologize. I am totally outraged that it was necessary to wait one half hour to get the merchandise I needed. I will never shop at Walgreens again for the remainder of my life and I will encourage my friends, family, co-workers and neighbors to stay away from Walgreens. I will also publish my story on as many internet websites as I can.

I picked up a 3 month supply of non generic medication paid the high price for my pills, when I got home and opened the pills they were not the usual color or shape...so I returned to the pharmacy to get some answers, the girl behind the counter was adament that they were just made by another manufacturer... I was not convinced and wanted assurance that I was not getting generic ...well, a very nice pharmacist finally came to my rescue and changed the pills to the correct ones...not only did they expect me to believe that the generic pills were what I received but also were charging me for non generic...I have heard of these types of switches...never thought that a company like Walgreens would resort to such underhanded business.

I have noticed as an employee that when you work your butt off and do everything you can for a company that they bite you in the ###. Management only cares about what you can do for them and doesn't care how it affects you but god forbid anything they need they sure get it. Its all bull**** and I totally see why the company is going down the drain.. Maybe if they treat there employees right, just maybe they wouldnt be so angry and enjoy doing there job. So to all the people complaining about the company, try working for them...

I'm a long time customer of this particular Walgreens pharmacy (going on 6 or so years now) and this is beyond believed. I’m on a controlled medication and will be for the rest of my life. I have a good insurance coverage and always pay my share. On the day that I was dropping off my prescription to get a refill, I was told that the pharmacist had called my insurance and they had told them (the pharmacist) that from now on all of my and any one on my account medications will be a 100 % out of pocket expense. At first, I was at shock. However, after few minutes I realized that this didn’t sound right and decided to make a call to my insurance myself. To my surprise, I was told that what I was told was nothing but a “hot air”. I went back to pharmacy and requested that the pharmacist calls my insurance and talks to them again. After three (3) attempts and many drives to and from the (not so local to me) pharmacy, I was finally able to get my prescription filled. I will think about my choices of the pharmacies as I was sure that I found and settled with one that I liked…
05/30/2010

The walgreens store on E Federal Way has the zipcode listed on their "list of stores" as 83705

The store is in the 83716 area code.

I have tried and tried for over a year to get someone to correct their data base so they list the 83716 area code when they place their advertising in the Idaho Statesman. The statesman can't deliver their weekly ad to the 83716 when it is not listed or paid for.

I finally got someone to fix it last February but the 1st sunday in May it was no longer there. I contacted the Stock Holders department and talked to a lady who thought i was crazy and said she would turn it over to advertising dept which never contacted me and it didn't come last sunday either.

All I want is to get someone who has a brain and wants to help their company increase their revenues to fix the problem. 83716 is a huge area and they are missing a lot of customers especially since this is a new store and the sales are real important to whether or not they keep it open. This store is very close to me and i don't want it closed.

Thank you Marcia Bostrom [protected]

I live in an upscale neighborhood in mid-town. Tolerated and compromise the ill store management and customer services at Walgreens located on 2nd Ave & E53rd Street for the location convenience. The Manager - Mr. Wharton on duty last night (2/17/2010)is a nightmare. Besides his lack of managerial skill, he is nasty, unsympathic, defensive and very threatening. The evil dominance that he pronouced publicly induced a fear I never thought i have for me shop in this Walgreens again. He is not worthy to be place in such civi neighbourhood. I hope the district manager will relocated him to area of his kind so that he can taste his own medicine.

I am a diabetic. Under California law, any pharmacy with permission by the City may sell 10 or fewer syringes to customers without a prescription. All Walgreens have that permission and I have had no problems procuring syringes from any Walgreens except recently when Barbara Ann, a pharmacist aid at the at Market & Van Ness Ave in San Francisco, insisted, in a rude, discourteous manner that I needed a prescription. When I explained the facts to her, she still refused to work with me until the pharmacist reluctantly admitted that a script was not necessary. That cleared up, Barbara Ann huffed off in search of this common insulin syringe. When she returned, she claimed the store had none in stock and in fact that the product I needed was obsolete. After explaining that I have been using the same syringe for years, I asked if she would order a new supply. She refused and insisted that it was my responsibility to do that, and I would have to contact the store and reorder more. When I pointed out that she was the store and I was requesting that the she order a new supply, she blew me off, refusing to help me out. She refused and sent me on my way. This arrogant lowlife needs to be sent on her way permanently.

I have had the unpleasant experience of having to rent medical equipment from walgreens home care. They are the most incompetent provider out! The rental equipment is paid for through the insurance until it meets the purchase price. Walgreens has been paid in full and yet they continue to bill my insurance. This has been going on since august 2009 and now they are still billing january 2010! Yet every month they bill, every month the claim they will fix and the solution for them is to bill the insurance company again. This company has the rudest of customer service assistance and now I hear they are outsourcing outside the us to india and the phillipines. I would seriously never ever consider using this nightmare of an organization. Not only are they incompetent they choose to employee outside the us and create more unemployment. You know what you can do with the "walgreens way" "there's away" - the way is away and far away from having to deal with these idiots! Please check out your options before ever using walgreens home care!

Hi,

I have a question about an accident my mother had on February 14, 2010. On this date, my mother slipped in a local Walgreens located on 249 in Northwest Houston. According to my mother, she slipped on liquid that was poured on the floor. (I am unclear on who poured this liquid.) A Walgreen's employee and police officer witnessed her fall. My mother drove home from the Walgreens after the fall. After the insistence of the officer, she was driven to the Emergency Room. While my mother has suffered from back pain in the past, she is now debilitated by the severity of her back pain, which she has been experiencing since her fall. She has been contacted by Paulette Greenwood (1 – 866 – 640 -2927 ext. 51049), a Walgreen’s claim officer. At her most recent doctor’s visit, she was diagnosed with Lumbago (general lower back pain) and myofascial pain syndrome (chronic muscle pain). I am unsure of this diagnosis is a cause of my mother’s fall, but it’s clear that the fall had a tremendous effect on my mom’s back.
My mother is now unable to work and struggles with everyday tasks. We (my mother, sister, and I) are desperate for short and long term solutions. We'd love to see my mother reclaim her life. Please call me at 404.242.6664 if you can help.

Thanks,
Tamika

Today is April 11, 2010. It is going on 3 months since I started contacted Walgreen's about this matter and still no reply.

Does this need to be an issue that only Corporate can resolve? If so, I will send it there.

Regards,

--- On Tue, 3/2/10, martin

From: martin
Subject: Martin /Faulty Photo CD
To: consumer.[protected]@walgreens.com
Date: Tuesday, March 2, 2010, 11:24 AM

Gentlemen,

It is now a month since I wrote to you about a problem I have had with my local Walgreens photo center. I have not received any response to my two e-mails.

Please advise who I can call to discuss this deplorable action on Walgreens part.

Regards,

Martin

--- On Sat, 2/6/10, martin wrote:

From: martin
Subject: Martin /Faulty Photo CD
To: consumerrelations.[protected]@walgreens.com
Date: Saturday, February 6, 2010, 8:07 AM

Good morning,

It is almost a week since I sent this e-mail to you about my CD's and I have not had a response. I would appreciate knowing if Walgreens will rectify this situation.

Kind regards,

Martin

--- On Sun, 1/31/10, Martin wrote:

From: martin
Subject: Martin/Faulty Photo CD
To: consumerrelations.[protected]@walgreens.com
Date: Sunday, January 31, 2010, 9:36 PM

Gentlemen,

In 2004 I had a large order of 35mm Kodacolor films developed, processed, index printed and a CD made for all at Walgreen's store #7360. They were of a 3 week trip to Europe, starting with Helsinki Finland. I received all the materials, but did not check out all the CD's as I had all the prints, negatives and index prints I requested. I was at the store with no computer and presumed that the CD's were all OK

This week I started to load my collection of CD's onto a Seagate hard drive storage device when I discovered that 3 of the CD's do not have all the images loaded onto them. I took the CD's, index print and negatives to my local Walgreen's (#3461) and discussed the situation with the clerk. After we looked at the CD's, she fully understood my issue and stated she would discuss burning new CD's for me with her manager. I clearly stated that as the original CD was faulty, no matter what the time length, the replacement CD's should be at no charge. After checking with her manager, she was told that there is a 30 day refund (?) policy and if I wanted replacement CD's they would be made available at $5.[protected]@. I did not accept this offer.

Obviously that is not the reply I wanted to hear. As it was Walgreen's responsibility to burn a full and complete CD of my films, and CD's do not degrade, what is at issue? I might even consider a part payment IF Walgreen's was franchising the shops and the owners were different. But that is not the case.

I would appreciate your reviewing my request for replacement CD's at no charge and letting me know your decision on this matter. I am attaching scans of the CD index prints, the original processing envelopes and negative identification numbers for your information.

Regards,

Martin

I've been consistantly calling for the last two years the toll free number for the $3, 000 cash sweepstakes survey and I have never won neither have heard of anyone winning. Now when you call the number it tells you that they have all the surveys they need for this month. They have done it for the last two months no matter if you call early in the month or later in the month. Is this a scam?

I've been trying for weeks to get a prescription from Walgreens Mail Service Pharmacy . This service is being offered to members of AARP. To begin with they are very S-L-O-W. (We have also dealt with Prescription Solutions through our plan with AARP and their service is blindingly fast by comparison and we have never had issues with them in any way. The only reason we went with Walgreens for this prescription is because it is not covered under our Medicare plan and it was much less through Walgreens. In the future cost will not matter because the stress of dealing with Walgreens makes it no value.)

Okay, so they are slow but since they don't even acknowledge receipt of the order by email or phone I thought it would be best to check to see if they received it. I called and got a recording that told me the order was being processed and would be sent out the next day. Days went by and no prescription so I called and spoke with a person. This time I was told it could take 5 to 10 days for delivery. Still no prescription, called once again and was told it was sent to my address but in another city. The person I spoke with checked and said the records were correct but no explanation for why it was misdirected. That person promised immediate correction of the problem. Because it was a Friday and the following Monday was a holiday I was told to look for the prescription the next week.

Becoming a bit wary of Walgreens effectiveness I checked by phone the next week and was told that the prescription would be delivered the following day. I asked the person to check and make sure it was being addressed properly and was told it was not being mailed, it would be sent by a carrier. I asked how the carrier was going to deliver to a mailbox since that was the address that Walgreens had for mail order service. Ooops! I asked to speak to a supervisor and after some hassling with that person she finally agreed to check with the carrier to see if she could have the shipping address put on the package rather than the mailing address. (We live in a rural area and do not receive home delivery of mail. Had Walgreens bothered to ask for a delivery address OR had they informed me initially that they would be reshipping this way I would have made sure they had the house address.)

The "supervisor" I was speaking with said she couldn't make any change to the address as yet because the carrier hadn't received the package. She told me I should call them later that evening and the following morning to be sure the package was being routed properly. At that point I was really becoming annoyed - I do not work for Walgreens I am the customer - it is not my place to have the package rerouted. Indeed, it seems as though it would not be legal for a shipper to reroute a prescription drug shipment on the say so of a member of the public who was not the original shipper. What is the matter with this picture?

Finally, the "supervisor" agreed she would take care of the matter and said "she would keep me posted". That never happened and the prescription, which was to be sent overnight, never arrived.

Now it is the day after the "delivery date" and once again I called - recording said the shipment was delivered yesterday. Huh? Telephoned again and asked to speak to a supervisor who told me the reason the prescription was not delivered...the carrier could not deliver to a mail box! Oh spare me!

I explained that this matter was supposedly corrected days before and requested that the matter be investigated further. She told me to call the carrier and find out why the package was not delivered on time. Once again I went through the explanation that I did not work for Walgreens...yadda, yadda. So she grudgingly called the carrier and then came back on the line and told me it would be delivered today. She also promised she would call me back and keep me informed of the status. She did not and the package was not delivered, so I called the carrier myself. I had little success, was told it was Friday and because they only had a mailing address it was not going to be shipped until next week.

Called Walgreens once again and this time was told that the carrier had attempted delivery today and the day before and was unable to deliver. That is utter nonsense, there has been someone here both days waiting for the shipment. Then I was told I could go to my local Walgreens and could pick up a few pills to get me through until the shipment arrived, that Walgreens would pay for that. Yeah right, it is a 20 minute drive to get to my "local Walgreens", were they planning to pay for my gas too? No.

This is a ridiculous way to run a mail order prescription drug service which is touted as a service for seniors who are members of AARP. Walgreens apparently misplaced my original prescription because I learned they even called my doctor's office for a second prescription for the reshipment of the prescription. The real kicker is that I discovered this afternoon that they had actually charged my credit card one cent as a charge for reshipping! What sort of insanity is that?

Once this mess is over I hope to never have to deal with Walgreens Mail Order Pharmacy again.