Walgreens

After one problem was finally resolved that involved $1. 00 ink - jet cartridge refills, advertised at walgreens on "earth day"... Then other problems popped up. Some more serious.

That's the problem with walgreens. If you decide to shop there you can expect more problems arising from that one shopping experience. Their stores in san francisco, especially in the sunset district, cater to asians. The stores are managed and staffed by all asian. Isn't that discrimination? The asian employees treat all other customers rudely, they won't help you if they can get away with it.

The store managers are just as bad, they mismanage these stores to the point of stupidity. Don't dare voice a complaint because it will be you that's seen as the troublemaker. This is because walgreens is a deceptive corporation, there is no real customer service. They want customers to shop there and get out, if you don't like then don't come back.

There's no room for improvement at walgreens. Corporate is worse!

So... I tried getting the $1 refills at the daly city store in the westlake shopping center. Behind the "photo desk" was this nosey asian woman who demanded to know the details on how I got the $1 refills. I told her it was "none of her business" and to just do her job and refill the cartridge. She was argumentative and rude but this is expected at walgreens. I rarely shop at walgreens.

After dealing with this witch (For use of a better word), I got my refills.
I couldn't do an entire batch of 10 or more because of the initial confusion in trying to get this earth day special. I had the cartridges but after being told by the regional manager's snotty secretary that this special wasn't going to happen for me, I threw them away. I emailed the ceo (Greg wasson) and things changed quickly. The snotty secretary changed and became so sweet. I'm leaving extra details out, like contacting the store manager (Who is never there), the assistant manager who is careless and inept, the district manager who is evasive and unhelpful and the regional manager who is well hidden, pompous and refuses to talk to the customer. If I went into all the details the story would go on forever.

My problem was resolved with my request being honored for (10) $1 ink jet refills, so far so good. Now we go back to that store for more and this time we encounter the same woman and the same young man who is the assistant manager (He screened me thoroughly the first time I went there)... They are gossiping about me and my mother! We are standing right behind the assistant manager and can hear everything.
Once they realize this the young man rushes away and the asian woman acts like nothing is wrong.

I report this crude behavior to mr. Wasson and ask for compensation, more ink - jet refills and a walgreens gift card... And why not? I mean if this were "medieval times" both employees would be openly punished in the town square. But we are civilized in the 21st century so asking for some type of compensation is warranted. Where do these two idiots get off talking about my mom and me?

My god... This is walgreens! Where all customers are treated fairly and respected... Bulls - - -!

Mr. Wasson turns this new matter over to his legal dept. And now i'm harassed by another pain - in - the - # so - called senior attorney who has violated my privacy rights by emailing me and sending me letters.
She states that nothing will be done for us because of this insult. She demands that I contact her only.

Her letter states that she wants to talk to me. Sure she does, to get the facts about the incident. She writes, "you, of course, can choose to shop at walgreens or not"... Now how's that for walgreens great customer service!

When did a drug store become a hospital? Why are pharmacist giving flu shots or shots of any kind? The dirty secret is because Walgreens makes so much money on the flu shots. They charge $30 when it only cost them a few dollars. That is more than a $25 profit. It all comes down to MONEY! The pharmacists are forced to do this otherwise they will lose their jobs. They take a ONE DAY class and then they practice on each other. And now they are ready to give shots? I can't believe the drop in professionalism but I guess any can poke a needle into your arm after one day of class. In fact, drug addicts are much better at it than anyone.

The pharmasists are disgruntled but what can they do. They are doing so many things and to give shots on top of it. There is no real area set up to do this and with the running around there is a possibiltiy that things can get contaminated.

They should have a professional nurse focussed on administering the shots and explaining all the details. They can also answer any questions and not rush to do other things. That is the proper way.

I have lived in Mo, 63304 for eight months and have been using the same Walgreens the whole time. The phameist the by the name of Chris had filled my Rxs if I brought in two of the same ones. Whicch when I moved I had some from my pcp or pain Dr. When I ask my pcp to stop writing for the pain med. He did. For some reason chris left them in my file. For the last several months he has found a reason not to fill them when it was time to fill them. I called a RX in On the 10th of Sept. IT had no refills. My doctor said to have them call ane would OK my refill. Instead of doing that he filled the one from the other that I toll them I did no want. I called him right away and he gave all kinds excuses why he filled that one and not the one I called in. when I call I gave him the RX number. which he basely call me a lier I was trying to refill another one today. He had called my doctor and because he filled the wrong RX. I d had told him not to. I don't what he told him by my Dr. stopped my RX. Which is a pain med I need. I beleive this person (chris) Is trying to cover himselp and you customers are paying the price. I really believe He needs to be replace. I went to a different Pharmey and found I have been being charged the wrong price on my copay. I really think this needed to be checked out

It's very frustrating to shop at Walgreens. In the past 6 months, they have discontinued six items that I purchase on a regular basis. They also don't have "sale" items in stock. Management has tried to tell me that there were a lot of customers who already came in and bought up all of the _____________ name the item, but I've been told by varoius cashiers that they had been out of those items for awhile.

I read online that they're removing a lot of their inventory and will be focusing on carrying more electronics and food. For other items, they want people to shop online at their website.

C'mon!

I have been with Walgreens since April of 1999. I am a loyal employee and will drop what I am doing to go to work. About 2 months ago, I was transferred to store 4123 without being asked. They were short 6 technicians at the time. One technician is in the military, one technician quit, and 4 where on maternity leave. Five out of six are back and there was an agreement that once they came back, I could be transferred back to my store 4586. Now that the time has come for me to transfer, my district manager, Greg Baker, is now saying there was no agreement and that I have to stay at 4123. I have made it clear that I do not want to stay, and I am willing to go to a different store. I believe that he is treating me unfairly and needs to be confronted with this situation. He is going back on his word and I dont appreciate that.

Walgreens phone card - I got to use my phone card & the pin no. I was given was callled INVALID. When I called Walgreens customer I was told that this no. was also INVALID!

I got this card as gift.

I trust that I shall hear from you soon.

Elaine Gilbertson
[protected]@sbcglobal.net

Tried to take the Walgreens Feedback.com sweepstakes. Whether by phone or accessing Walgreensfeedback.com after entering the required information I was told that my time to enter had expired even though only 8 hours had passed. According to the receipt, a person has 72 hours to complete the transaction. The last time I checked 8 hours is still less than 72 hours. My previous visit to visit to Walgreens was worse than the one today. Last time they forgot I was waiting for the rx's to be filed, they seem to have forgotten I was still there even though a pharmacy employee came out the pharmacy door asked what I was doing the pharmacy waiting room. I told them I was waiting for my rx's to be filled and the employee told me they forgot about me. They got my meds together and when I got home I was missing one of the prescriptions. Today I told them I would wait and was actively discouraged from waitingby the employee because it might take forty to fifty minutes. That really doesn't bother me that much because I usually read while I am waiting. No pharmacy is perfect. But, 484ed I do expect the company feedback line to be available.

I purchased a $20 i wireless card from Walgreens 8/16/2010 6:24pm. First time I stopped there to purchase my i wireless card. I got home 15 minutes later. I called i wireless, as I have 100s of time before, to load my cell phone but this was the first time I was told the pin number from the i wireless card I just bought had already been redeemed! It was apparently stolen at the point of sale. Walgreens is either irresponsible & guilty of failing to secure their transactions at point of sale or they are purposely stealing. They lost all my family's business. We pulled all of our prescriptions and sent them to another pharmacy. They lost more than the $20 they stole.

Run a way from Walgreens Pharmacy very quickly run back to CVS. CVS is one of the best pharmacy who is always looking in to help out their patient. Why and how let me tell you. I just come back from Walgreens Pharmacy located on East Main Street in Meriden, CT. On 8/16/2010 around 4:30 PM I was trying to pick up heart medicine for my husband. The assistant from the pharmacyst told me there is some problem with my insurance and because of it I had to pay cash and get reambased from the insurance company. I asked the assistant does she can give me just 2 pills untill I will resolve this matter with my insurance company. I was told by her after she spoke with the pharmacyst I have to pay $12.00 per pill (the medicine was Plavix) and I know from my previous expirience that the CVS give my husband before pills for the next 3 days free of charge and I was back before the 3 days went by and get my medicine any way. You probably think why I went to the Walgreens if the CVS acrross the street was giving such a good outstanding service I will be honest because I was to unpatient with one of the weekend staff. I got my lesson I just come home and called the CVS from the East Main street and ask them to transfer all my scipts from the Walgreens back to CVS and I will never go back. The all staff from the CVS starting with David Ho who is the manager pharmacyst and all his assistants like : Brian, Carmen, Debbie, Jen and Waleska and the rest of his great staff. Just plese do not go on weekends when Nancy works(she is the PT wekend pharmacyst) she has no clue whats oustanding customer service stands for?She was the main reason I left the CVS but this is another story.
PLEASE Remember the CVS on 839 East Main Street in Meriden, CT is one of the BEST PHARMACY's don't go to Walgreens.
Sincerely,
Ivona Ruszczyk

I have receive about 6 or 7 cupons from the Walgreens store that if i complete a survey i will get a discount up to 5 dollars in the next pusrchase...it has been impossible to access true the telephone or true the internet...dont make people waiste their time if the survey its over dont give cupons out

Each time I get a receipt for products bought from Walgreens, it says on it "HOW ARE WE DOING?, please visit our website www.walgreensfeedback.com to complete a short survey about your recent visit." Then gives you a survey number & password. But try and find where they go! F.N. Renton, WA.

I was charged sales tax on UTZ sourdough pretzels 1 lb 12 oz jar.
I thought this was a food item, no tax

I shop at the wall greens at 44th and broadway near my home because i use a wheelchair to get around. Even though I was struck by a truck at that intersection returing from your store I still shopped there because i felt secure in the store. Efforts were made to stop shoplifting and other crime within the store and pan handlers were asked to leave the parking lot. I felt safe. Of late there seems to have been a change in staff and policy. a blind eye seems to be turned to shoplifters. I know that this cost is passed on to me and other shoppers and I do not appreciate it. The store is staffed by only young ladies many times when I am there and this only attracts crime. the lot is filled with unseemly sorts. No one does anything about it. Our police department hase more improtment things to do than to provice minor security to Wallgreens. I even found a 45 cal slug across the street from the store the other day.
What has happened to the store that I once felt safe in? I will not pay for your lack of security. I will now start shopping at the Family Dollar across the way, atlease then I will not have to cross that busy intersection to pay for shoplifters thefts. I would not feel so bad if you folk were doing something about these problems but you are all but inviting these criminals into your store.

May God touch your hearts and give you wisdom to protect your paying costomers.

I also note that your staff is less happy and content as before. Moral is in sad shape.
Kerry G Scriber.

I picked up a prescription on Saturday afternoon [protected]. The pharmacy tech had to call my insurance provider to answer a question. While there were other customers close by within earshot of the techs conversation with the insurance company, she blurted out my total social security number for all to hear. I feel that was totally absurd in this day and age of when we have so much identity theft. Could Walgreens phone system be automated enough that this sensitive information could be punched into the phone via the keypad?

Fyi, if you are a pharmacist intern, you do not have a job with walgreens after july. Layoffs are here, there is a surplus of pharmacists in the company, so you better go back to school and find something else to do. It is all about the stock holders. They are not happy and the only way walgreens can improve profit in this economy is to layoff more people. Good thing welfare is out there. Thanks walgreens.