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Walgreens review: computer illiterate pharmacist

S
Author of the review
12:17 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to get a simple prescription for Androgel filled for the past 2 weeks now, but the pharmacist there is so computer illiterate that they jacked up the paperwork and caused my insurance company to deny payment for it. Instead of asking my doctor to call my insurance company to get "prior authorization" he asked for a refill instead. I already had a refill but now there is a second one, and then a third and who knows how many have been entered in by now by this nut. When I called to complain about this, a pharmacist said that I just didn't "understand" her explanation of the problem because I was on so much medication and that it was making me confused. I was asking the sociopath to fix my prescription, not to give me her version of why it wasn't her fault. Plus, I could really do with out the insults. The worst part is that my doctor said they have never had any contact with this pharmacist over the matter, so I figure she is just insane. I called the Walgreens corporate office and they are looking into it. Is this something I could win a lawsuit over?

Update by Scamcushion
Jun 08, 2010 12:48 pm UTC

Now, I'll be the first to agree that pharmacists are under alot of stress, probably more so than many other professions, but when you decide to take the job, and the heat that comes with it, you can't take it out on the customers. The incurable spreading neuropathy that I have is painful enough without having to suffer insults from a Walgreens pharmacist.

Update by Scamcushion
Jun 08, 2010 1:16 pm UTC

I just spoke to the Walgreens pharmacy manager at that store and he verified that mistakes were made by his store as well as my doctor's office, simple clerical mistakes because of people rushing and not taking the time to read anything. Scary. This isn't McDonalds here, I'm not talking about too much ketchup on my burger, this isn't the place for people to not pay attention.

As Tired_of_Stupid said, if only we could sue people for being stupid... Is it just me, or wouldn't you think that pharmacies would have better information handling than this in 2010? I mean, did we go into some kind of backward time warp where oil companies drill in the ocean with no safeguards, banks gamble all our money away, and pharmacies don't read doctor's messages...

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