Walgreens
reviews and complaints

Went to Walgreens Riverside, CT to pick up my prescription. I was greeted by a sign of the pharmacy gate stating it is closed. It indicated a pharmacy in another town was open. I asked an employee when the pharmacy would be open. He said “probably Monday!” That was Friday! I think I have to change pharmacies. This situation is unacceptable.

I just came from the pharmacy three times trying to get my medication for the dentist appointment they prescribe me amoxicillin and Percocet first they said they Medicaid wasn't approved I called the dentist they said I'm active so then I get my Medicaid number which I already knew by heart but she said that I wasn't in the system so I go home again this is the second time get everything that I need the correct Medicaid number was only missing one number off and then I brought an ID then when that goes through they say I need a $6 copay but the lady that black girl at the register had a very bad nasty attitude and they're telling me that I need to calm down when I'm the one that's in pain they don't know what I'm going through I expect them to do their job and I told the girl if you don't like your job then you need to find something else to do and she can't call me bro I said girl I'm not your bro so of course words was exchanged but she walked away from the counters acting like she wanted to fight me banging her fist tell you bro hey bro you better get her bro I said I'm not your bro girl and then the other lady that assisted me had an attitude just as well with her and tried to tell me how to talk to these children that worked at the pharmacy at this Walgreens I told them I'm not your child don't talk to me like that everybody deserves respect and there was very very disrespectful and I would never go to that Walgreens ever again they're a bad bad attitude people and then because they have my address on file she probably going to come to my house to finish me off so I feel scared intimidated they have all my information and didn't even serve me services because I didn't have $6 for my medication I didn't know I had to pay a copay for Medicaid but the way they explained it to me was rude

My husband get his medicine filled at this pharmacy every month and every month we get attitude from the staff at 821 west esplanade ave kenner,la 70065 this morning 4/16/2022 whom ever was working the drive thru had a nasty attitude with him something needs to be addressed with the pharmacy dept at this location as this was not the first time they act like they doing the customers a favor if it were not for us they would not have a job there if they dont like working there they need to quit

I worked at Walgreens from 2008 to 2021 as a pharmacist. When I started we had lots of help and lots of product, meds, on the shelf. Over time they cut hours, pay and product on the shelf. This made the customers have to wait longer and made errors from overworked pharmacists and techs more common. The licensing authority, Nebraska Board of Pharmacy, does nothing about this except slamming pharmacists who make errors with fees, fines, censure and legal actions by the Nebraska Attorney General's office. Walgreens usually walks or pays a little hush money to people or their survivors. My divorce attorney said he defended Walgreens and was on retainer still, and he was surprised a big lawsuit about overworked Walgreens pharmacists all over the country harming and killing patients with errors has not happened yet.

They do these practices to increase quarterly profits. It is the leadership's fiduciary duty to bring in the money and they do it well at the expense of the customers and taxpayers who fund many drug insurances. I could go on and on about things like Walgreens used to have its own medication distribution system where they quality controlled and contracted from suppliers. They traded this for a system where they farmed out the job to a subsidiary company that buys from the lowest bidder. This poor planning leads to shortages and sketchy suppliers which leads to stuff like poisoned pills from China being sold by Walgreens to you and those you love.

On Monday, April 11, 2022, at 6:59pm I made a call to the pharmacy of my local Walgreens located at 1930 Kings Highway, Port Charlotte, FL 33980. I was checking on my wife's Rx and requested of the automated answering system to speak with the pharmacist. I was on hold for 13 minutes with someone picking up the phone twice and twice placing it back on hold. I drove to the store. I was the only person inside at the pharmacy counter, two other customers were shopping in the store, one car was at the outside prescription pick up. I purposely left my phone on so the clerk could hear the hold music. I paid for the prescription and drove home. Along my ride home there were at least two more time that someone picked up the phone and placed it immediately back on hold. After 26 minutes someone finally answered. I asked why the long hold and was immediately lied to. He told me that they were extremely busy. I challenged him on this lie, and he again claimed they were extremely busy. I asked for the store manager, and he told me he was the pharmacy manager. I again asked for the store manager. This time the phone was not placed on hold, but after a brief pause, I was told that the store manager was not available. Of course not! This store constantly leaves you waiting in line even when there are several people in the pharmacy. If it wasn't for the fact that my health insurance requires me to use Walgreens, I would never set foot in the place. An absolute disgrace and without a doubt the WORST WALGREENS IN AMERICA!

I made a online acc to pay for my medication. you overcharged me 423 dollars.Iwould like a refund check sent to me mark steele 3613 shannon drive moore Oklahoma.phone number [protected]

I went to the Walgreen's in Cocoa Beach, FL to pick up my subscription that my physician called into Walgreen. I was visiting my son and I'm from Pennsylvania.

I have used Walgreens for many years, and I am in the data base. My subscription was 3days early, this was a emergency refill do to the fact my handbag was stolen. This medicine is Xanax and I am fully aware of the laws concerning controlled substances.

The pharmacist refused to refill my medicine (permission from Doctor & insurance company). She called ME a drug ADDICT and humiliated me. She can check the data base and see that I'm not a drug ADDICT. I am a 68 years young woman who has a medical condition. I had to explain the Florida law to her that she is permitted to refill this medication on a emergency basis, so the patient has time to see there doctor. She began to become more angry at me and said she was going to report me to drug data basis and red flag me as a drug user. This is against the HIPPA LAW and she is being untrue. She isn't my doctor and knows nothing about my health care. This Ronnie is an awful person, unprofessional and she was threatening me. She doesn't belong around customers with her attitude and making accusation.

my name is maria Reyes,I live near the pharmacy 90-01, Sutphin Blvd Queens NY,11435. I had OTC card .Today 4/10/2022 at 2:00 pm I went to walgreens , whent I had to pay the cahier who attended me bullied me because the account

was $82 dollars and OTC card only covered part of it , I had to pay $13 dollars

explain to her check the product no cover otc,someone come to the register

and we started. She began to pressure me telling me that was going to pass on the product , if I din't have money to pay until, I told her that if she din't start,the result was tha you had to pay a difference of $11 dollars .

without me haven money to pay for that . and I am also worried and embarrased because she complain to GOD

I don't know what make , she did repeated "oh my GOD ".

and the next person to pay is laughing.

4

Same meds for years. Not even controlled or rare.

Every. Single. Time. I go to refill, they either lose my script, claim I never called it in( Even though I get 5 calls a day telling me its ready - when it never is) or claim my insurance won’t pay this month as its ‘too early’ even though it’s not. Recently, they kept telling me there was no refills. After my Doctor chewed them out I had to have my insurance company call their manager to explain the meds were already paid for as they billed but never filled.

They are rude, incompetent and are clearly using a system they don’t fully understand. I shouldn’t have to argue each time I go in. In every instance they’ve been wrong and have never once apologized. The idiot manager actually had the nerve to tell me he didn’t just get chewed out by my prescriber, even though I could hear the entire conversation.

I just switched pharmacies and will hopefully never enter a Walgreens again.

The last week of December 2021 I attempted to get a controlled substance filled. The new pharmacy manager attempted to take only 90 tablets when it was written for 120 tablets. What was going to happen to the 30 tablets that I would not receive. I told her I wanted what my doctor ordered, and she stated she would not fill it. I have been filling the same prescriptions with Walgreens for over 5 years.

I went with mail order, and it works out great, none of this you have to call, we are out of stock, we have to call your doctor.

Walgreens lost about 75 prescriptions per year from 3 family members.

My Pharmacist ...Muir...at Walgreens located at Hillandale and Clarmont...Rd...1821 Hillandale RdSuite 23 Durham n.c. 27705...He is no longer there...I have asked and they tell me he is on vacation? or they do not know when he will be back...Met new pharmacist today...He did not know either...I really appreciated his knowledge...and help when needed...Is he no longer there?or will he be back...Walgreens lost if he is no longer with you...Only want to know if he will be back...or he is not with you...Thank you...loyal customer...Carol Doss

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This is concerning the Walgreen at 78218 Varner Rd Palm Desert, CA 92211.

I placed an order for OneTouch Ultra Blue Test Strip needed for diabetic care. The Pharmacy wants to charge me the full retail price for these even though I have gotten them twice before from them. They state "Patient resides in region "D". Medicare records indicate patient lives in Indio CA. Please verify address."

I have tried everything possible to resolve this with Medicare and AARP my two medical suppliers. They cannot seem to resolve this.

Your people at the drug store have not been helpful and everytime I call for help it takes over an hour to get them on the phone. This is terrible service from you.

Can you help me resolve this issue.

The walgreens store at 17811 e hwy 24 independence mo. Wont let me order two day ahead. My ins says I can order a couple days ahead of last month. If I order on the 5th cant make it till the 9th next month I cant oder till the 9 th is when they will fill it cos that's when I walked out of the store with it. I needed a prescription on the 25 th cos I would be out of town. They told me not till the 27th I had to wait. I picked it up today on the 5th. I ask do I have to wait till the 5th of next month yes was the answer. I went 9 days without my medicine begin to wonder if I needed it. I started getting real [censored]y about things. Hell no I dont need that [censored]. Yea I guess I do.

This review is regarding the Walgreens at 6558 Lantana Road, Lake Worth, FL, 33467. Store #3713. Recently my husband I I picked up my prescription. We went through the line that has the "tube." We paid with a debit card and the cashier sent the prescription back through the tube. I looked for my husband's debit card and it was not there. He pushed the button to talk to the employees and said "where's my card?" The employee looked at us like she had no clue and before I knew it there were 3 employees scrambling around looking for the card. It sounds like it came out of the tube because they could see it in the cylinder but couldn't reach it. 15 minutes went by with them trying to get it saying they had to call their boss, blah blah blah, and they still ended up not being about to reach it. We had to spend the next morning going to our bank to get a replacement card.

This morning (3 days later), Walgreens called and said they have our card. We told them to cut it up. You would think they'd at least offer us a small gift card for the major inconvenience they caused! They need to train their employees better! I will not go back to this Walgreens! They hire too many incompetent employees!

Their phone system is an abyss of despair. I have a controlled substance prescription . My doctor will submit prior to the “day-of” fill date because the Walgreens I go to never had things in stock and would take up to a week to get them (not what I am complaining about, but maddening). So I went to the store to remind them to fill it (they will leave it on permanent hold “reviewing prescription” status if not prompted.

They told me to call the store the next day. I said “look if I call they connect me to a phone bank, then eventually they will connect me to the actual store where I will wait on hold for up to an hour, can’t you please just leave a note, a post-it, something for the pharmacist to fill tomorrow. Please. Pretty Please?” She agreed.

Either it didn’t happen, or it was ignored. Just spent 20+ minutes going through the exact BS I predicted.

I feel honestly bad for the pharmacy staff at my local Walgreens. They have been horribly understaffed from day 1. I do not understand that despite the huge amount of money Walgreens makes their phone and online systems are dismal and ineffective. It should not take me half an hour to prod people to do their job. The amount of effort it takes to get prescriptions filled regularly shocks me. I don’t recall Walgreens always having a DMV/post office level of IDGAF, but boy phi boy it is the norm now.