Wachovia Bank — poor service!
My account has been charged three times the correct amount for an overdraft thanks to a policy by Wachovia to ensure profits through usury disguised as a consumer protection. In light of the amount of money your company handles daily, I trust you will not find my complaint too petty to resolve. Wachovia has unrepentant stolen $70 from my account thanks to an anomaly in the way your corporation chooses to process payments. Rather than in the order in which they were performed, as with cash or any other bank, Wachovia processes charges to an account in the order of highest to lowest.
The most recent transaction on my account should be an ATM withdrawal of $160. I admit that it was made in advance of a check for $170 that was due to clear. I deserve one single overdraft fee of $35. Wachovia acknowledges the financial struggles of its customers by its policy of covering the cost of the first transaction to overdraw, and by offering Overdraft Protection.
This does not however give you license to triple-dip into my account, or warrant having your CSR Natalie Dunn and her service manager Jenica Hobson -- who informed me there is NO "customer satisfaction" at Wachovia -- lecture me on maintaining my register. It is useless to do so if I cannot count on when your bank decides it is convenient enough to process my charges. Commerce Bank across the street from me is capable of doing the math at any hour of any night of the week.
This is clearly an effort by the bank to ensure its profits through its borderline-low balance customers, simply because you likely find them too stupid to dispute the way you do business. It is regretful that your company is too large or your agents too inept to refund $70 of the $105 overdraft fees charged to my account.
$70 back is all I ask. I am not asking for free money, I am asking your bank to steal just slightly less from me. This will bring me closer to the zero-balance I need to close my account due to complete and total dissatisfaction. And this is a win-win for all involved, since every agent I spoke to seemed all too happy to lose my business. Your agents told me that I have already had "courtesy refunds" in the past, but I find no favor in asking for money back that should never have been taken.
I have already removed my bi-weekly payroll from direct deposit into your bank. If you can do nothing to refund $70 of the $105 USURY leveled against me, I will close my account, and you will have one less unsuspecting low-income individual to arbitrarily derive your black ink from. I will have my grandmother, brother, and sister do the same, and I will tell everyone I know of the terrible experience I had in getting a multi-million dollar corporation to refund the less-than $100 it unethically took from me.
If my trust in financial institutions isn't totally shattered by then, I plan to open an account with a small enough community bank that DOES offer "customer satisfaction;" that CAN recognize where its strange policies cause problems for the customer, and that CAN correct them when they do.