SUBMIT A COMPLAINT

VRBO/Homeawayinternet fraud

1
S Review updated:

We rented a vacation home in Eze, France trough VRBO/Homeaway and purchased the "Care free Vacation Insurance" they advertise. 2 days after we were told everything was completed and had transferred $6500.00, we were told that we were the victim of an internet scam. When we finally were able to contact the owner of the home she indicated that this had happened 6 months ago as well through VRBO/Homeaway. What bothers me is that the insurance company was able to tell us we were scammed in 2 days, why could that not have been checked before we sent the money? We have have called multiple times and sent registered letters and VRBO/Homeaway has never responded back to us. Great customer service - NOT.
Sue SB

Responses

  • A
      Jun 27, 2011

    $6500 was for the rental - not the insurance.

    0 Votes
  • N
      May 24, 2012

    I am very discontented about homeaway and their service too. They claim to have a save site and even offer a guarantee. But homeaway is NOT save. When you get scammed they seem to forget all about this insurance. Their customer service even admitted that fraud happened through their site often!!! They unfortunately never ever take responsibility. I strongly recommend not to use homeaway.com to book you holiday! #homeaway

    0 Votes

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