Menu
Write a review
File a complaint
VRBO Profile

VRBO

www.vrbo.com

Learn how the rating is calculated

1.4

Overall reputation rating based on reviews and complaints

VRBO earns a 1.4-star rating from 7 reviews and 303 complaints, indicating that most vacation renters are dissatisfied with rental properties.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

VRBO Complaints Page 16 of 16

ComplaintsBoard
K
7:24 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VRBO fraudulent charges / dishonest owner

Beware of TLC Mt Hood Cabin / VRBO # 151752

This cabin is listed as exquisite, reality is fair AT BEST...beware of dishonest owner as he will hold your deposit hostage upon departure. I have rented from VRBO over 12 times in the last year and never had a problem until I made the mistake of renting from this owner.

Do yourself a favor and rent another property in Mt Hood / Goverment Camp, this owner is dishonest!

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Pobsie
US
Send a message
Feb 29, 2012 5:56 am UTC

Well, I did not read this post before booking and ended up being a victim of the same problem. Apart from being ripped off 50% (250 USD) of the security deposit, we had to stay in rental where:
The kitchen is suitable for 2 people though it is supposed to the needs of 8-10 people
There is a miniature Dishwasher that takes more than 1 hr to clean 10 dishes/ utensils and while it is running no one can work in the kitchen as it blocks out all available cooking places
Most of the kitchen appliances are of ancient origin and the stoves/ burners mostly work on the high setting. This means you always have the cooking spill over and give the owner a nice excuse to charge for extra cleaning.
Ground Floor is always cold like a morgue even with the AC at a 70 degree. This means you have 2 less areas to use for sleeping.

Finally the owner gives 100 excuses to charge you 3 times the quoted cleaning charge.

ComplaintsBoard
L
12:00 am UTC

VRBO false advertisement

Bowstring Lake cabin rental in Deer River, Minnesota listed on http://www.greatrentals.com/MN/14085.html and http://www.vrbo.com/68238

The owners of this cabin didn't mention anything about the huge, almost football field sized bog that floated into the shoreline two years ago and is directly in front of the cabin. The dock is unusable because the water and shoreline are so disgusting with smelly, black, muddy, quicksand like dirt everywhere. There was no way we could keep our boat in the water. It would have been black with the black muddy water. The shoreline also reaked with thousands of dead snails everywhere. We had to keep our dog from going in to the water which was extremely difficult.

If we wanted to go fishing, we had to pull the boat out and drive either to a different boat launch on the same lake or to a different lake. Even if you did find a place to swim on this lake, which is called Bowstring, the locals tell you it's not a swimming lake. They warn that if you do happen to get into the water, to make sure you take a shower as it is not good for your skin.

We were charged a $65 cleaning fee. When we arrived to the cabin we found it to be filthy. My daughter and I had to vacuum, clean the dishes, bathtub, sinks, everything. The people who were supposed to clean it came by an hour after we arrived at the cabin. They said they washed the linens but didn't have time to do anything else.

The description of the cabin said 3 bedrooms and 2 bathrooms. There are (legally) 2 bedrooms. The third bedroom is in the basement, which is mildew, filthy and smelly. The main bathroom upstairs was a nice, spacey bathroom. It had a tub/shower. However, the 2nd bathroom (in the basement) which was claimed to have a tub/shower, was only a shower and a very disgusting dirty one at that with mildew on the shower curtain and up the walls.

We felt our vacation was ruined because of the way we were misled. If we had been told that we'd have to lug our boat everywhere, clean our own cabin, and pack up and leave the property every time we wanted to go to a beach or fishing, we would never have stayed there. Anyone interested in this place because of the pictures online, be aware. The pictures on the site were taken when the place was kept up nice. The flowers are overgrown with weeds now, the deck is rotting, wobbly and falling apart. The bog is a big smelly mess. The area around the campfire pit has broken glass and rusty nails strewn everywhere.

I took pictures of the so called beach/dock area if anyone is interested in seeing them. My email: Reen.ahmann AT integra.net

I spoke to Mr. Engebredtsen, the owner of the cabin. He said he wasn't responsible for the low water level. As if the low water level was the reason for the disgusting lakeshore and cabin. I asked that we be compensated for at least some of the money but to no avail. He said he spoke to his buddies up north that live in the area of the cabin and they assured him the fishing was great. Somehow Mr. Engebredtsen doesn't get the point that the fishing is irrelevant to what my family and I had to put up with for a whole week.

The local people know all about this place and were very sympathetic to what we were going through. It was a general consensus that there was a scam going on with this place and more and more people are getting dragged into it because of the false way it is advertised on greatrentals.com and vrbo.com.

Read full complaint and 5 comments
Hide full review
5 comments
Add a comment
D
D
Debbie Beale
Albany, US
Send a message
Sep 14, 2024 8:16 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern,

TERRIBLE! A waste of MONEY!$$$$$$$$$

It appears that VRBO looks out for the HOSTS instead of the GUESTS LIKE ME!

D
D
Denise Nickel
Arlington, US
Send a message
Apr 27, 2023 2:23 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Several unapproved fees have been added to our rental agreement without our approval. Property ID# 9699605ha

N
N
Nohemi Andrade
Tepic, MX
Send a message
Aug 30, 2022 12:49 am UTC

My login is blockeď abelramirez@protonmail.com everyday and VRBO says call but all the numbers provided do not work. When I try to call the customer service numbers from Mexico, all the numbers are bad or disconected.

R
R
Ryannn Host
US
Send a message
Jan 23, 2019 5:12 am UTC

After booking a trip for 5 min your company wouldn't let me cancel my trip because the owner has a no refund policy. Really 500 dollars for 5 minutes. This is the last time my friends, family and I use this company to book anything. Even the airlines don't screw you over like that.

L
L
Luis Fonte
Homestead, US
Send a message
Aug 15, 2018 5:53 am UTC

I first booking with them and my last. stay away from these crooks!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Most discussed VRBO complaints

Vacation rental
1
(opinions to this review)