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Air Mauritius Profile

Air Mauritius

www.airmauritius.com

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1.0

Overall reputation rating based on reviews and complaints

Air Mauritius earns a 1.0-star rating from 0 reviews and 1 complaints, indicating that most travelers are dissatisfied with their flights.

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2:28 am UTC
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Air Mauritius Compensation for cancelled flight

Requesting compensation for canceled flight AF7965/MK0115 Dec 9, 2024 from Paris (CDG) to Mauritius (MRU) for two passengers.

At the airport, gate agents provided a letter for the technical issue an advised I would receive 600 Euros per passenger for the inconvenience. I contacted the email on the letter and received a reply that the email is no longer in use. I contacted the recommended email (mkparis@airmauritius.com - this email address replied it is no longer in use) and have not heard back from anyone regarding my refund.

I have called Air Mauritius customer service
+230 207 7100 this number does not connect for me

I've called +230 207 7575 they transfer me back to customer service and the call does not connect.

I was given an email customerservice@airmauritius.com. I contacted this email and was asked to email reservations_mru@mauritius.com. Reservations hasn't responded to the email.

I've left voice mails on this number 1 800 380 6541 for five days in a row. No one answers the phone and no one has responded to my voicemails.

If you have not flown with Air Mauritius, I recommend a different airline. The customer service experience is horrrific

If you need assistance, support or to reach someone to resolve an issue, unfortunately you will not receive customer care.

Claimed loss: $1950.00 USD

Desired outcome: 600 euros per passenger as stated on the website and as communicated in the airport$750.00 USD for the hotel fee incurred due to the Dec 9th canceled flight

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Air Mauritius complaints: history and resolution overview

Air Mauritius has received 1 complaints on ComplaintsBoard. The first reported case, Compensation for cancelled flight, was published on Dec 19, 2024, and the most recent complaint, Compensation for cancelled flight, was posted on Dec 19, 2024.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Air Mauritius Legit?

Air Mauritius earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Air Mauritius to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Air Mauritius is known for their high standards and safety. If you're thinking about dealing with Air Mauritius, it's wise to check how they handle complaints.

Airmauritius.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Airmauritius.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Airmauritius.com you are considering visiting, which is associated with Air Mauritius, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Air Mauritius is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Air Mauritius as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Air Mauritius website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Air Mauritius. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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    Apr 21, 2026