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I purchased a brand-new VW Tiguan 2.0 TDI and took delivery on 31st August 2023. On Sunday, 17 September 2023 at 12h56 the vehicle warning alert triggered a message stating that the engine is overheating, and that the coolant level is low.
We pulled over and checked the coolant bottle, it was empty, and a pipe had burst and the vehicle couldn't be driven.
Upon calling the VW roadside assist, we were waiting 3.5/4 hours for the tow service to arrive. The dealership VW Mcarthy Durban, South Africa was not available to receive the car hence the car was stored overnight in the tow service storage yard.
On Monday 18 September 2023, the dealership advises that this was a minor fault as the clamp on the pipe came loose which was not the case as we saw the pipe burst. They advise we must collect the vehicle which is really unethical as the quality of the vehicle is now questionable and the safety. If a pipe can burst and engine overheat in 2.5 weeks, then what can be the standard of workmanship and quality of materials in the rest of the vehicle. I would like to be replaced with a brand-new vehicle as this is what I purchased and my expectations in terms of the vehicle's capacity to deliver.
On 20 September 2023, I requested for evidence that a full assessment and diagnostics report on all components was done prior to my purchase and pre repair on 18 September 2023 which I still have not received.
Desired outcome: Replaced with a new vehicle as the vehicle I purchased is 2.5 weeks old and was purchased from brand new hence i will not accept a repaired and possibly damaged vehicle.
