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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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Newest Volkswagen reviews & complaints

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3:18 pm EDT
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Volkswagen Warranty on parts purchased from the dealer

Don't buy parts over the counter from any dealer representing Volkswagen, in fact don't buy anything from Volkswagen! They do not stand behind their products and they mislead you on what the warranty policy covers. I bought an engine with the understanding that it was assembled correctly only to have it fail less than 1000 miles later. Now they want me to pay to have it disassembled so they can find the root cause of failure. I will still have to pay when they find out it is their part that has failed!

Claimed loss: $5000 engine, $1600 diagnostic fee, 1st tow bill of $250 and second bill of $250!!!

Desired outcome: Refund for after accrued fees!

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Volkswagen A Reliable Choice for Your Automotive Needs

I recently visited the service center of Volkswagen and was impressed by the exceptional service provided. The staff efficiently repaired my car, ensuring it now runs perfectly. I can confidently recommend Volkswagen to anyone seeking reliable and top-notch automotive solutions. Their dedication to quality and customer satisfaction truly sets them apart.

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Volkswagen Tiguan

Tiguan 2011, Version 2.0 TDI 4 motion. Already *** km and 6 years, no serious problem. It is a very nice and good quality car by price. It's my 4th VW and I'm always happy.

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Is Volkswagen legit?

Our verdict: Complaints Board's thorough examination reveals Volkswagen as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Volkswagen stands out for its commitment to quality and security. Clients considering Volkswagen should delve into its customer service record to gauge compatibility with their expectations.

Volkswagen earns 91% level of Trustworthiness

Perfect Trust Endorsement: Volkswagen achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Volkswagen. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Volkswagen has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Volkswagen has registered the domain name for vw.com for more than one year, which may indicate stability and longevity.

Vw.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vw.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Vw.com you are considering visiting, which is associated with Volkswagen, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Volkswagen website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Volkswagen has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 405 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the vw.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Volkswagen protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Volkswagen. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Robust vehicle reliability
    2. Innovative clean tech options
    3. Extensive model variety
    4. Strong global brand presence
    5. Advanced safety features
  1. Cons
    1. Emissions scandal reputational damage
    2. High recall rates impact reliability perception
    3. Stiff competition in electric vehicle market
    4. Dependence on European market risks
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7:13 pm EST
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Volkswagen - Sales/finance

On Friday I went into the VW Keffer dealership and Issac was my salesman. I went in because I had received a letter about your fresh start program. When I called and made the appointment, I was told that they would trade out my old car even if I was upside down and pay 120% over the value. My salesperson was Isaac and I told him that I was coming in for the...

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11:00 am EST

Volkswagen 2023 id 4 reliability

On 2/13/2024, I went to visit my appointment in St. Jude Medical center, and park on the parking structure. It was less than 5 mph. The ID.4 just uncontrollable dash forward and hit the parking stoper on the floor. I thank God that it was happen in the parking structure. If it is on the freeway, injury and more damage will be involved.

Trying to call the VW customer service the whole day and no one answer.

It is so unreliable, that my payoff has to be stopped, and that I will return it after my lease.

By the way on 2/12/2024, while I am driving on the freeway, the collision light was on for a little while, and I ignore it, and move on without further problem.

So in conclusion, I do not think it is a reliable vehicle, even I like the ID.4, but safety is the most important and I have to give up and finishing the lease and returned back

Claimed loss: Hopefully my insurance will settle it and reimburse my co-pay car rental. I would think with air-bags deployed, it may be over thousands of dollars.

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10:22 am EST
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Volkswagen - ID4 Service Issues

I took my ID4 for 20K service as well as a factory recall. The dealership was kind enough to give me a loaner. The dealership had my vehicle for 3.5 weeks. There was very limited communication. When we finally got it back we were told they could not do the recall or update because they are not a "high voltage dealership" This would have been nice to know...

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Volkswagen Recall 69FB Passenger occupant detection system.

I own a 2019 VW Atlas SE R Line. The air bag light came on in April of 2023 and I went to the dealership and had it checked out. They said that it needed a few parts and gave me a price. Not long after I got an e-mail about a recall on passenger occupant detection sys. Why were they able to tell me what parts were needed in 20 minutes and VW has not been able to come up with a fix in

8 months? I was planning on buying a new 2024 VW Atlas in a couple of months but because of your lack of concern for safety I have decided to look at other

suv's. Can you tell me why it is taking so long?

sad owner

Paul Halker

[protected]@msn.com

Claimed loss: No loss concerned that the passenger air bag may or may not work in an accident.

Desired outcome: Please explain why it is taking so long to come up with the repair when the VW service tech. was able to figure it out in 20 minutes.

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2:47 pm EST
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Volkswagen Dealership

I was interested in leasing a Volkswagon and found the Taos in Smithtown, after determining the details we agreed on price/terms and planned for vehicle pick up. When I arrived for pick up, I waited for an hour to finally meet with financing. The terms had been changed and included more up front than agreed upon and changed the mileage to 7500/year which I would NEVER agree to. I declined the offer and my deposit was returned. An awful experience. I was able to get a better deal and vehicle from another Volkswagon dealer within a couple of days. I now have received a letter stating my credit was not approved by the initial dealer in Smithtown - which is completely untrue. I was approved previously. I am furious and disgusted with the work being done at that dealership. I want to be sure this denial is not on my credit - the score was 796.

Desired outcome: Correct the record.

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Volkswagen - Atlas

​ andreas.[protected]@volkswagen.de ​ Sent to all board members already. Thank you. My name is Rachel Bennett, I bought a new Atlas in 2020. It was a 2019-year model my Atlas is still under Warranty with only 6k miles left and feel that I am being dismissed so that my warranty runs out and the Dealership does not have to help me. Very early on after...

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11:53 am EDT
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Volkswagen Issues With Dealership Service Departments (2)

2012 VW Touareg TDI Lux

6/27/2023 – Larry H. Miller VW, Lakewood CO

Requested 105m Service (Odometer 106705) & Check for small oil leak. Service completed and estimated to replace both valve cover gaskets - $1972

7/11/2023 – Larry H. Miller VW, Lakewood CO

(Odometer 106897) Brought in to repair oil leak.

7/14/2023 – (Odometer 106897) Picked up vehicle, Cost - $1732. Once home found the leak to be much worse.

8/16/2023 – O’Meara VW, Thorton CO

(Odometer 106931) Vehicle brought in for oil leak repair. They found the following –

1. Oil drain plug not torqued properly – torqued to spec. no leak.

2. Seepage from turbo boost pipes. Verble quote to replace turbo - $3200

3. There may be a leak from the timing chain area. Changed oil filter & oil, re-evaluated.

4. Leak found on back driver side of engine. May need engine removal to repair. Est. cost - $15000.

8/22/2023 – I picked up the vehicle (they left the under-carriage cover in the back. Cost - $480.75

8/30/2023 – (Odometer 106982) Vehicle taken to an independent German Car shop.

Diagnosis – Valve plastic cover warped. Cost - $1401. No further leaks.

My issue with the two VW Service Centers –

1. I’m not sure the leak I found in June wasn’t caused by the drain plug not torqued properly to begin with.

2. The technician who repaired the valve cover gaskets obviously did not check for leaks after the repair.

3. On the second evaluation, they apparently didn’t check for a valve cover being warped.

4. Between the two service centers we spent $2213 and did not get the repair done nor a proper estimate.

I have taken my VW to Larry H. Miller VW since we purchased it in 2012. I have been satisfied with their work until this year. I know the difficulty in finding an oil leak but when the process takes 3-5 days with the wrong outcome, it is difficult to trust in their abilities.

What I expect from a service center is a proper estimate, diagnosis and repair which neither one of the above forementioned provide except for the independent. Driving 20 miles to get a repair done is the least I should receive.

I see VW has "Updated" how their service departments handle oil leaks as of 9/23/2023. Too late for me I'm afraid.

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Volkswagen - Atlas SE

To all Board Members, My name is Rachel Bennett, I bought a new Atlas in 2020. It was a 2019-year model. Very early on after purchasing the new vehicle I began to have problems and would take the Atlas into the shop so far at least 5 times and waiting on them to schedule a 6th to fix leaking antifreeze again as well as other issues sway bars fixed twice...

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12:01 am EDT

Volkswagen Poor Aftersales service (Really disappointed)

Hi,

I want to register a complaint against your service department. I own a VW 2023 Atlas bought in June 2023. I had a small issue with the infotainment system and i booked an appointment for today at 3:00 PM and i reached around 3:10 PM. There after i explained the issue and everything at 4:30 PM they took my car in to check at 4:45 PM they tell me a software needs to be updated and that i should leave my car at the service or i should rebook the appointment. Honestly this is absolutely ridiculous. Do you guys think i have free time to first wait for almost two hours and than i am being told to come again. You guys think we have nothing else to do? I left my work to come get this fixed i had to cancel 3 important meetings to come here and this is how i was treated. Honestly as much as the car is all nice but i have to say your after sales service is ******

I want to file this complain at the highest level as this not a brand like VW is meant to be.

Regards

Very Angry Customer

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10:03 am EDT

Volkswagen Sat nav vw troc

i have recently purchased the VW Sat Nav for my 2021 T Roc. I am using it in Spain with English language.

I have major problem the voice town or road names are not understandable due to the way they are pronounced. They are in some strange language , English trying to pronounce Spanish names and totally non understandable, I am English and have a reasonable level of the Spanish language. These announcements made by the sat nav might as well be in "DOUBLE DUTCH"|

Is there any way I can change the sat-nav language to Spanish with affecting the overall settings if the digital cockpit?

Regards

Richard Biggs

Desired outcome: Satisfactory solution

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Volkswagen - 2022 VW GTI Autobahn Edition Manual

I lease a 2022 VW GTI. I have met with my dealership for service and with customer care. I have an audible alarm that dings every few minutes related to the Travel Assist systems. The established fix by my dealership after software updates were not being successful is a steering wheel replacement. It has now been 6 months since I started this journey. The...

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Volkswagen Volkswagen teramont chassis n0:wvgbe1ca9pc540049

Dear sir/madam

I am writing to complain about the major technical issue which I encountered in my car (volks wagen teramont chassis n0:wvgbe1ca9pc540049) after only two weeks or purchasing from the local dealer in the uae ai&sons

The care let me down in the middle of the motorway and I nearly could have caused with my family.

The error is the known epc error.

I took the car to the local dealer awaiting solution and courtesy car.

This is not what I have expected from such a car

Desired outcome: Replacement and courtesy car

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9:30 am EDT
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Volkswagen Brand new car polo vivo comfortline

I bought a brand new car polo vivo comfortline 2022 at VW last year April. This year 23 March 2023 i experienced problems of a starter i went there numerous times this year. They change a starter but still the vehicle is doing the same. On the 14th and 15th of this month it couldn't start at all I am very very frastruted because the vihacle is no longer safe for me and my family and I am lady it is risk even on high ways. I'm still paying it. I still remember one time I was assisted by traffic officers it couldn't start and the road was busy it was early in the morning and that cause the inconvenience. I will be glad and happy if they could take back their vehicle or else discuss other avenues to resolve the matter. I do not want that vehicle anymore. Paying something that I am not happy for it is not right at all.

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Volkswagen 2022 atlas - constant problems

I own a 2022 Atlas R-line. I have had nothing but problems with this vehicle.

First my radio screen keeps going black ! Also I have had 2 episodes where SUV has shut off while driving. The first time nobody was infront of me the 2nd time I came very close to hitting someone. I keep getting a message stating " start engine manually" when it shuts off. I am so afraid to drive this vehicle!

It went to the dealership as soon at it happened. They had my atlas for 10 days. they drove it for 70 miles & it did not act up. The last 2 episodes had about a 1 months span between the times it shut down. The dealership decides to change the fuel pump (JUST BECAUSE) when I got it back 2 days ago it smelled of gas fumes so strongly! I get a sore throat and a bad headache when I'm driving it! I'm already terrified that my truck is going to shut off again & now the fuel smell is horrible! I was finally at a comfortable time financially in my life that I could afford a new vehicle and here I am right back with car problems like its a used car! I'm so devastated I don't know what to do! I'm so afraid to step foot into this SUV that i absolutely loved at 1 time!

And don't even get me started on the car net app because it worked for 1 month & now nothing ! the app blames it on VW and VW blames it on the app! how do I get rid off this Atlas :(

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Volkswagen - Defective VW Tiguan - 2 weeks old

I purchased a brand-new VW Tiguan 2.0 TDI and took delivery on 31st August 2023. On Sunday, 17 September 2023 at 12h56 the vehicle warning alert triggered a message stating that the engine is overheating, and that the coolant level is low. We pulled over and checked the coolant bottle, it was empty, and a pipe had burst and the vehicle couldn't be...

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Volkswagen - High pressure fuel pump failure while in drive

Hi my 2013 Volkswagen Jetta TDI wagon had a failure in the high pressure fuel pump while it was in drive and caused it to die and not start again, unfortunately if it would have happened 30-1 minute sooner my son and myself could have been in an accident, unfortunately there are metal shards in it, and it happened right after my car hit 120 miles on it...

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Volkswagen ID4 service

I’m experiencing 1 of the most unprofessional & frustrating dealership services from VW Princeton (NJ) Service Department. My car has been with them for service for the last 3 days from Sep 8 2023 with no updates or responses to umpteen calls I made. I still have no idea as to when the car will be serviced. Every time I call to ask for an update, they take down my details but they do not call back.

Any help would be appreciated.

Desired outcome: Improved service, courteousness and responsiveness from the dealership

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

How to file a complaint about Volkswagen?

Here is a guide on how to file a complaint with Volkswagen on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Contact Volkswagen customer service

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

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