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Volkswagen Customer Care Service


Volkswagen AG

Berliner Ring 2
England, Buckinghamshire
Germany - 38440

Customer Support Phone Numbers

800 865 579 2436(Germany & Other Countries) 19 1
1800 607 822(Australia) 2 0
8800 333 4441(Russia) 0 0
1800 209 0909(India) 2 3
1800 888 947(Malaysia) 0 5
+1 800 822 8987(United States) 2 1
+44 800 083 3914(United Kingdom) 0 0
+43 66 246 810(Austria) 0 0
+32 22 337 502(Belgium) 0 0
+45 43 288 360(Denmark) 0 0
+33 323 738 177(France) 0 0
+39 459 691 215(Italy) 0 0
+31 800 555 7000(Netherlands) 0 0
+47 24 033 570(Norway) 0 0
+351 808 308 989(Portugal) 2 0
+34 902 151 161(Spain) 0 0
+46 812 081 080(Sweden) 0 0
+41 800 402 040(Switzerland) 0 0
+86 400 188 0888(China) 0 0
+852 36 989 588(Hong Kong) 0 1
+81 120 993 199(Japan) 0 0
+63 24 594 555(Philippines) 0 0
+27 860 434 737(South Africa) 14 6
+82 807 670 089(South Korea) 0 0
+886 800 828 818(Taiwan) 0 1
+54 800 888 8338(Argentina) 0 0
+55 800 019 5775(Brazil) 0 1
United States
3800 Hamlin Road, Auburn Hills, MI 48326

777 Bayly Street West, Ajax, ON, L1S 7G7

United Kingdom
Yeomans Drive Blakelands, Milton Keynes, MK14 5AN

New Zealand
PO Box 959, Auckland 1021

Postfach 164, Louise-Piëch-Straße 2, 5021 Salzburg, Austria

Leuvensesteenweg 639, 3071 Kortenberg

Park Alle 355, 2605 Brøndby, Denmark

11 avenue de Boursonne-BP62, 02600 Villiers-Cotterêts Cedex

Casella Postale 47 - 37137 Verona VR

Antwoordnummer 6, 3800 VB Amersfoort

11/F Bonifacio One Technology Tower, Rizal Drive cor. 31st Street, Bonifacio Global City, Taguig City, Philippines

South Africa
103 Algoa Road, Uitenhage, South Africa, 6229

Volkswagen Complaints & Reviews

Volkswagen / second hand bmw

JoAustin on Feb 14, 2019

Bought a second hand car 4 months ago, broken indicator, brakes worn out. I was promised that they will pay for the replacement and bring me the brake pads, still waiting. My car doesn't have a jack, spare wheel or wheel spanner. Now they tell me that there is no proof that they said they...

VW Machaty / award winning bad service

Jacqueline Nkau on Feb 12, 2019

My relationship started with VW was in September 2018 when I bought a BMW 116i 2012 model with 161000km to date I have serious problem with the car and consultant by the name sipho nhlapho and his manager the car errors are Drivetrain continue the journey Engine oil pressure too low Engine...

VW South Africa / workshop and technical team incompetent and unreliable

Veshal Soobryan on Feb 11, 2019

2016 Polo Tdi 1.4 purchased with 15000km millage, glow light staying on for first week of purchase. This is the third month going and vehicle still not been able to be repaired by the mentioned dealership. Paying for a vehicle without having driven it for more than a week. Technical stuff...

Volkswagen / rear wheel bearing sound

tebogo1 on Jan 31, 2019

My car started to make noise wen it was on 35000km and i took to wonderboom vw to complain regarding the rear wheels sound. I was suspecting the wheel bearing but the said its my tyres and rim. Today i took it to one of the RMI garage to check. They changed the rear wheel bearing on both...

Volkswagen / vw touran 2015

Viaceslav on Jan 31, 2019

Hello, My name mr. Viaceslav korvel 9 margaret close Abbots langley Wd5 0nn United kingdom. +44 74 77 777 878 I always liked vw, but in the last two cases I had a bad experience from vw with my two vw tourans. All for the client - as you know. The most important thing is the trust of brand. I...

Volkswagen / vw viersen is not delivering the invoice to us

Hans M on Jan 30, 2019

I have takeover a car from the lease from VW Viersen. However VW Viersen is not delievering the invoice so we can't pay them. Furthermore there are a lot of mismatches and problems with VW Viersen. Our lease driver, a womanis discriminated and not taken seriously. The new Polo has problem...

Volkswagen / services are terrible..

kdob24 on Jan 12, 2019

The service is just unreliable and terrible all in one. No wonder why the reviews on Volkswagen Stamford are poor. I've been waiting on my car for almost a week now, they thought they found the problem but they actually didn't until yesterday. I hate this service and they don't care about...

Volkswagen / dgs failure and vw goodwill claim declined...

Tracy151MVT on Jan 8, 2019

I have just been advised the goodwill claim for DSG failure has been declined due to car age and kms... this is an administrative excuse lacking quality customer service which also contradicts the managing directors quote from 2 August 2018 "we have a very strong goodwill policy"... "we...

Volkswagen / armrest and electric windows armrest

Thareson Pillay on Jan 2, 2019

I have a 2016 model car and I tried to claim for a new arm rest as well as to sort out my electric windows as the passenger side controller is not working I have got the most pathetic excuses why it cannot be sorted out, for the arm rest the excuse was beacuse I put my elbow in it that'...

Volkswagen / car warranty and air conditioning filters

Josevi R. Artacho on Dec 26, 2018

On Dec. 17/2018 I took my car Golf 2189JZS to VW SAFAMOTOR in San Pedro de Alcantara (Malaga/Spain) to have the 30.000 Km check up. I told the person from customer service that the car was find but there was a problem with the air conditioning; every time I turn it on it smells badly. I...

Volkswagen / volkswagen golf discontinued engine

Nina Santo on Dec 23, 2018

Volkswagen discontinued the 1.8 engine I had saved enough money to buy the Volkswagen Golf I wanted but i wanted 1.8 but i only see that vw now only offers the 1.4 engine. It may have a lower displacement as well as lower emissions, fuel consumption and lower engine tax but i want more...

Volkswagen / misrepresentation of sale

Rosslinda Rhoda on Dec 19, 2018

Firstly, I booked the car in for a service a week ago on the 11 December 2018 I was informed upon payment by an advisor named Simone that I was misquoted when the advisor I spoke to on the phone was her, Simone. I was then told that the car must urgently be booked in for a V-belt...

Volkswagen / customer care the worst in the planet never buy anything from volkswagen!!! you will be screwed!

Krzysztof Soliński on Dec 13, 2018

Is hard do explain really. Volkswagen have the worse customer "don't care" in the world I will said. They just waiting for stupid without knowledge client buy their car and that's all. I bought certified Volkswagen Jetta Hybrid model 2013 with 27000 miles on it. and...

Volkswagen / discrimination by vw of south charlotte, service dept.

boeinggirl on Dec 11, 2018

I wish I could give a raving review about my experience at VW of South Charlotte. Due to Joerg Kuehni, that would be impossible. Nobody likes to give a bad review, that means that they had a bad experience and it affected them in someway. Joerg was so condescending to me and accused me of...

Volkswagen / vw gold 7 tsi

Mike Thusi on Nov 30, 2018

I bought the car in 2014 and on 19 November 2018 the could not start. I took it to VW Midrand and there has been no response for 2 weeks regarding the car. I commutated the issue with VWSA Customer Care and they advised that since the car is out of warranty they could not help. I decided...

Volkswagen / battery failure

Goh Chong Theng on Nov 30, 2018

My 1 year old Golf TSI battery failed 29 nov 2018. Sent to VW service. They replaced it but wanted to charge for labour n new replacement battery. They claimed VW battery life only 1 to 1.5 yrs n warranty only 1 year. Had no choice but pay up. Request to speak to managers repeatedly...

Volkswagen / vento

Bhupesh Singh Bisht on Nov 20, 2018

Dear Sir/Madam It is to inform that undersigned had bought Volkwagen Vento Car in the year 2014 from M/s Pvt. Ltd, Rampur Road, Haldwani, Distt: Nainital. The registration no of my car is UK01: A8000. The car running satisfactorily for around 3 years but around one & half year ago the car...

Volkswagen / quality of original parts + perfunctory vag official car service

Dmytro Gundartsev on Nov 15, 2018

Subjects of complaint: - poor quality of the genuine VAG car part (flywheel); - perfunctory and unprofessional services provided by VAG authorized car service (Автосоюз (lat. Avtosojuz), Kyiv, Ukraine) Complaint sender: Mr. Dmytro Gundartsev, owner of Volkswagen Touran (VIN...

Volkswagen / volkswagen touran 2015

Viaceslav on Nov 14, 2018

Hello,   My name Mr. Viaceslav Korvel 9 Margaret Close Abbots Langley WD5 0NN United Kingdom. +44 74 77 777 878 [email protected] Once I already addressed to you concerning problems with my car. (Ref: VW 2017/11-000880) First I  had VW Touran SE1.6 TDI from my dealer (VW Watford...

Volkswagen / vw toureg gps

Rick Filon on Nov 14, 2018

Just wanted to let you know that the GPS system on our new Toureg is frustratingly poor. We recently drove from Calais to Denmark and back and the number of main roads and even motorways that were not on the GPS system were so many it suggested that the mapping was years out of date. The...