Volkswagen Negative Reviews | Customer Service

this review is for the service department.

aofresita · Mar 10, 2020

I went to Deel and It's as if; I was being punished for having a 7 year old VW car. Took my VW to service because the ABS sensor lights and other sensors were on- (13-after...

Miami Cars, Parts & Vehicles

Jetta 1.4TSI

Vikesh Parag Vikesh13! · Mar 10, 2020

Follow up from posts on 15 July 2019 and 23 July 2019.
VW re-occurring issue and non-existent customer care.

As expected I experienced the same issue again mid November. I dropped my car off at the dealership as per the managing director's request.

The Car remained with VW McDurling till the 28th January 2020. I requested a Courtesy car and once again got same excuses as always "they have nothing available and will inform me when one is available". For over 10 weeks I got nothing.

As usual VW South Africa and the Managing directors office were of no help. When I requested to speak to the Managing Director I was told that HE is not office bound and therefore cannot be reached apparently, and he is not available through any forms of communication. Let it be via phone or e-mail?????

Each time I ask what is VW what are they going to do to resolve the issue or provide me with some sort of guarantee that I'm not in consistently stress of getting stuck somewhere, they give me a sad excuses of they cannot make a call and their hands are tied.

They then pass the buck on to the dealer principle and regional manager saying that the regional manager will review my case and make a call.

If the managing directors office has no power "As they say their hands are tied" to make a call and solve the re-occurring issue of selling me a faulty car, what can the dealer principle or regional manager possibly do?? If the managing director's office can't do anything about it what can anyone below them do?

When I dropped my car off I had half a tank of fuel, when I collected it, they gave it to me empty. The fuel range reading showed 0km.

They were however very confident that this time they had managed to find the underlying problem and resolve the issue.

Collected my car on the 28th January 2020 and on the 30th January I experience the same issue again!!! The engine and EPC light came on, and there was loss of power, the car begins to jerk and it was not drivable. I have been having this issue from the 3rd month of buying this car BRAND NEW VW JETTA 1.4 TSI to date! SAME ISSUE 6 YEARS DOWN THE LINE!!

I called VW McDulings dealer principle from the side of the road to ask what I must do now?? He said he will speak to the regional manager and get back to me and as soon as a courtesy car is available I can bring my car in and take the courtesy car. To date (10 March 2020) nothing has been done and I have no communication from them regarding what is to going be done? My car is sitting in my garage eating dust!!!

After I have made numerous follow up calls to see what is being done to deal with this once and for all and VW South Africa never bothers to contact me, I was told that the regional manager will be assessing my reports and getting back to me with regards to what they are going to do to resolve my issue.

6 Weeks late today the 10 March 2020, I still have not received a single communication from any of them. From THE MANAGING DIRECTORS OFFICE TO THE DEAR PRINCIPLE TO THE REGIONAL MANAGER not one of them.

I am therefore posting this again hoping someone within the VW group that actually has some authority and really gives a damm about the VW brand to get in touch with me.

I hope that whom ever reads these posts note that there is NO AFTER SALE SERVICE from VW!!! If you bought a faulty brand new car that's your problem as VW has their money it's not their concern anymore.

Once a loyal VW Brand customer for the last 20 years.

Regards,
Vikesh
Mail: [protected]@gmail.com

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