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Volkswagen Complaints & Reviews

Tobey Veronica Moxley — USA

Feb 28, 2021

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Volkswagen — Hours in dealership waiting to buy a vehicle...never got vehicle

I live in Chambersburg PA. and I drove to the Hagerstown Md. dealership...which is (Sheehy)?

I went in on the 26th of February to test drive a vehicle. I was given an offer but I was not satisfied with what I was offered and left.

I was contacted later with another offer..I came back to hagerstownn MD. which is a 40 minute drive. I got to the dealership around 3:45 pm. I did not leave the dealership until 9pm that evening, without a new car.

I showed up with every intent to buy and there were quite a few other people. I was told there was only one finance person. I get that it would be slow...but FIVE hours!!

I didnt have dinner and I have mnay allergies and can't jut eat anything.

I was also exhausted and had to drive home 40 minutes and I was falling asleep at the wheel.

The whole experience was terrible...My last two vehicles were from VW and I was going to buy an ATLAS but this experience has made me hate Volkswagen.

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Ismail Moosa Shaik — Private Individual Buyer, South Africa

Feb 14, 2021

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Volkswagen — Repairs done on my vehicle by Benoni city vw

hi
i went to vw to find out on warning lights coming on and asked about coding a second hand body control unit on my car and it was booked in for that as i was told by other mechanics that is the issue
so when it was in i received a call from the service advisor the box is not working on the car so i asked him what is the next step to get my car fixed and he suggested we order a new control box from VW which we did and waited 10 days for it once this came in they then tried to programme it and was called a second time to say now the key is not working on the car to start and erase codes (so what happened to my Key although pirate key i drove the car in to VW) so in any case i said lets get a new key and this took a another couple days and landed up paying almost R16000.00 in repairs took the car on a friday and on Saturday the exact faults started to crop up (no left lights working, Wiper fault although it works and Therm0stat warning )and that the control box is faulty and they claiming it as warranty and i must wait for the box so again i went to Benoni Vw and left the vehicle and was called to say that they did not diagnose the vehicle and will have to do that so they then kept vehicle for another few days and stripped the dash saying a earth cable was loose and the issue is fixed and had to pay another R4000.00 +- and again took the car and few days later received a ABS waring steering angle sensor and airbag warning which as driving The next day the angle sensor warning went off and again vehicle taken back and still at Vw and during ll this since i took my car in i had no performance issues but from first time i took it back vehicle was cutting at 4000 revs
What kind of workshop is this as they should have checked what is causing the faults when my box was not being coded and they should have not made me pay for unnecessary repairs that was not required and why was my key code cancelled that i cannot use it anymore and they cannot fix it
Note my vehicle is a 2014 Polo 1.4 Tsi registration JV26DVGP
I have complained but have not had any luck with them and my vehicle has spent almost 5 weeks now at the VW

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JodiH — Bonita Springs, Florida, USA

Feb 02, 2021

Volkswagen — Brakes

I purchased my car less than a year ago eight months old and my brakes have been squeaking for three months I have explained this to the dealer and have been told several times that it's perfectly normal for them to squeak that all volkswagen cars do this I have never had a vehicle make this noise especially if it's brand new I was told that it has 10, 000 miles and that volkswagen would not be able to do anything that I could purchase new brakes if I wanted to I am very unhappy and would not recommend this product to anyone after I was told that this is perfectly normal
I want this to be fixed at no charge I'm not sure if it needs brake pads or new brakes but I do not want to listen to this noise I have plenty of friends that have Volkswagens and their brakes do not squeak

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mattjody7 — York, USA

Jan 31, 2021

Volkswagen — 2016 Jetta design to protect radiators

I am in the process of replacing the intercooler and main radiator in my Jetta for the 3rd time in 18 months. There is no protection in the front bumper from these taking any impact that does not break the plastic bracket built into the radiator, thus requiring its replacement. I cannot afford to own a vehicle that has to have a $ 400.00 repair any time I hit a pothole.

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