SUBMIT A COMPLAINT

Volkswagen

Volkswagen AG

Berliner Ring 2
Wolfsburg, England, Buckinghamshire
Germany - 38440

Customer Service

800 865 579 2436(Germany & Other Countries) 22 2
1800 607 822(Australia) 3 0
8800 333 4441(Russia) 0 0
1800 209 0909(India) 5 4
1800 888 947(Malaysia) 0 6
+1 800 822 8987(United States) 2 4
+44 800 083 3914(United Kingdom) 0 0
+43 66 246 810(Austria) 0 0
+32 22 337 502(Belgium) 0 0
+45 43 288 360(Denmark) 0 0
+33 323 738 177(France) 0 0
+39 459 691 215(Italy) 0 0
+31 800 555 7000(Netherlands) 0 0
+47 24 033 570(Norway) 0 0
+351 808 308 989(Portugal) 3 0
+34 902 151 161(Spain) 0 0
+46 812 081 080(Sweden) 0 0
+41 800 402 040(Switzerland) 0 0
+86 400 188 0888(China) 0 0
+852 36 989 588(Hong Kong) 0 1
+81 120 993 199(Japan) 0 0
+63 24 594 555(Philippines) 0 0
+27 860 434 737(South Africa) 14 9
+82 807 670 089(South Korea) 0 0
+886 800 828 818(Taiwan) 0 1
+54 800 888 8338(Argentina) 0 0
+55 800 019 5775(Brazil) 0 1
United States
3800 Hamlin Road, Auburn Hills, MI 48326

Canada
777 Bayly Street West, Ajax, ON, L1S 7G7

United Kingdom
Yeomans Drive Blakelands, Milton Keynes, MK14 5AN

New Zealand
PO Box 959, Auckland 1021

Austria
Postfach 164, Louise-Piëch-Straße 2, 5021 Salzburg, Austria

Belgium
Leuvensesteenweg 639, 3071 Kortenberg

Denmark
Park Alle 355, 2605 Brøndby, Denmark

France
11 avenue de Boursonne-BP62, 02600 Villiers-Cotterêts Cedex

Italy
Casella Postale 47 - 37137 Verona VR

Netherlands
Antwoordnummer 6, 3800 VB Amersfoort

Philippines
11/F Bonifacio One Technology Tower, Rizal Drive cor. 31st Street, Bonifacio Global City, Taguig City, Philippines

South Africa
103 Algoa Road, Uitenhage, South Africa, 6229

Complaints & Reviews

this review is for the service department.

33636 I went to Deel and It's as if; I was being punished for having a 7 year old VW car. Took my VW to service because the ABS sensor lights and other sensors were on- (13-after...

Jetta 1.4TSI

Follow up from posts on 15 July 2019 and 23 July 2019.
VW re-occurring issue and non-existent customer care.

As expected I experienced the same issue again mid November. I dropped my car off at the dealership as per the managing director's request.

The Car remained with VW McDurling till the 28th January 2020. I requested a Courtesy car and once again got same excuses as always "they have nothing available and will inform me when one is available". For over 10 weeks I got nothing.

As usual VW South Africa and the Managing directors office were of no help. When I requested to speak to the Managing Director I was told that HE is not office bound and therefore cannot be reached apparently, and he is not available through any forms of communication. Let it be via phone or e-mail?????

Each time I ask what is VW what are they going to do to resolve the issue or provide me with some sort of guarantee that I'm not in consistently stress of getting stuck somewhere, they give me a sad excuses of they cannot make a call and their hands are tied.

They then pass the buck on to the dealer principle and regional manager saying that the regional manager will review my case and make a call.

If the managing directors office has no power "As they say their hands are tied" to make a call and solve the re-occurring issue of selling me a faulty car, what can the dealer principle or regional manager possibly do?? If the managing director's office can't do anything about it what can anyone below them do?

When I dropped my car off I had half a tank of fuel, when I collected it, they gave it to me empty. The fuel range reading showed 0km.

They were however very confident that this time they had managed to find the underlying problem and resolve the issue.

Collected my car on the 28th January 2020 and on the 30th January I experience the same issue again!!! The engine and EPC light came on, and there was loss of power, the car begins to jerk and it was not drivable. I have been having this issue from the 3rd month of buying this car BRAND NEW VW JETTA 1.4 TSI to date! SAME ISSUE 6 YEARS DOWN THE LINE!!

I called VW McDulings dealer principle from the side of the road to ask what I must do now?? He said he will speak to the regional manager and get back to me and as soon as a courtesy car is available I can bring my car in and take the courtesy car. To date (10 March 2020) nothing has been done and I have no communication from them regarding what is to going be done? My car is sitting in my garage eating dust!!!

After I have made numerous follow up calls to see what is being done to deal with this once and for all and VW South Africa never bothers to contact me, I was told that the regional manager will be assessing my reports and getting back to me with regards to what they are going to do to resolve my issue.

6 Weeks late today the 10 March 2020, I still have not received a single communication from any of them. From THE MANAGING DIRECTORS OFFICE TO THE DEAR PRINCIPLE TO THE REGIONAL MANAGER not one of them.

I am therefore posting this again hoping someone within the VW group that actually has some authority and really gives a damm about the VW brand to get in touch with me.

I hope that whom ever reads these posts note that there is NO AFTER SALE SERVICE from VW!!! If you bought a faulty brand new car that's your problem as VW has their money it's not their concern anymore.

Once a loyal VW Brand customer for the last 20 years.

Regards,
Vikesh
Mail: [protected]@gmail.com

VW Arcadia — level of service

608993 I have since towed my car to Arcadia VW on 17 December 2019. The car was booked to be repaired due to fuel mix (petrol into diesel car). A quotation of R200076 was issued for...

complaint about negligence

I would like to place a complaint about vw ntt wast london. My car was sent by tow truck to them on the 15/01/2020 and till today I haven't received any information about my...

2019 vw tiguan

Having issues with your VW contact the COO directly at: johan.[protected]@vw.com. Dont expect any help from this man. IMO, he was very dishonest, harassed me by calling me at...

2013 tdi jetta

I purchased a 2013 TDI Jetta Wagon with with 58, 544 miles on it in March of 2019. The check engine light came on 6 months later at 76, 019 miles and on 11/01/19 the dealership...

tiguan 2019 1.4 r line

So we have had an issue while driving my new Tiguan 2019 and when the car was put into park it got stuck and being frustrated I forced the gear lever which caused damage to my...

water pump and the service centre don't change it

I have volkswagen golf 7 (2016) I bought it brand new It's in very good condition I always doing my service on time and change any thing that the service centre asked me to...

vw polo beats - 2018

Good Day. I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km. The car has went in for all it's services. Hatfield VW...

slovenliness on work

I would like to file a complaint about the slovenliness of work of Tsuen Wan service center, Hongkong. I arrived your service center at 11:26am this morning for car repairing and...

Hatfield VW Bryanston — repairs

I repaired my vehicle about 60 days ago at Hatfield VW Bryanston. At the time my main concern was : The EPC warning light, also known as the Electronic Power Control warning light...

volkswagen atlas, bad quality, poor assistance in chile

Dear sirs, I purchased a Volkswagen Atlas in July 2018. 1. I took it to Klassic Car, the dealer and official maintenance service in Santiago. Last October 9. 2. I Informed the...

crack on a steering wheel

33636 I have recently noted a crack on my steering wheel and raised the concern with my dealership, unfortunately I am advised that they won't be able to assist as the user ("i"...

lost parts - engine cover/cooilant cover

My Name is Kabelo Gilbert Phakathi, Cell Phone Number: [protected]. On the 19 of June I took my car (Polo 1.4 Trendline) to VW Wonderboom to be fixed after it had indicated an EPC...

polo tsi highline 2018- car being stationary while in gears.

I bought a Polo Tsi Highline 2018 model brand new at NTT Abbotsford in East London and took it for every service at the same dealership. While driving on the evening of Tuesday...

vw jetta 2014

Dear VW Customer Service, First of all, let me introduce myself. I'm Hady Ashraf, a Mechanical Engineer and a Volkswagen customer for the past 9 years. I'm writing this email...

2009 tiguan 2.0 tsi water pump

Cheap plastic pump leaking, replaced in Feb 2017 with "updated version" (06H-121-026-DD). Coolant leaks began soon after, finally not driveable without daily addition of coolant to reservoir so water pump replaced again in July 2019, not with VW part but with aluminum aftermarket pump.
VW should recall this plastic crap and reimburse all owners who have had multiple water pump replacements.

bad new car quality

I purchased Polo new car from Volkswagen Malaysia, but the quality of car received is very dissapointed and receive bad customer service and email to Volkswagen Malaysia official email ([protected]@vw.com.my) at least three times but zero response.
So want to try luck see if complain to this channel will work... or maybe another channel which will never response... possibly..

new vehicle, consistent faults, exceeding costs

I have noticed the same issue experienced by other VW customers and assume that the quality of standards with the vehicles being manufactured have dropped severely. Vehicles which should not be falsely marketed under the pretence of being a trustworthy brand.
I have purchased a brand new VW polo vivo in 2013 with expectation of avoiding any issues that could arise in comparison to a pre owned vehicle however, the issues which I have been faced with to date are disappointing.
The first fault had been experienced in 2017, my vehicle had just lapsed the warranty period and had a mileage of 82000km. There had been an issue with the double bearing and gearbox, my vehicle was stripped, I was left with no vehicle for 2 weeks and had to cover a cost of R14000.00.
This is the second time that there is a major fault found on the vehicle, with the head gasket at 107000km. I am now faced with exceeding costs once again, costs which could've rather been utilised for the purchase of a trusting brand, other than VW. No financial goodwill in place and I would now request that there be intervention to remedy this issue.

VW Hatfield South Africa — vehicle accessories and spare wheel stolen

Have a tsi 2018 model the car that has had all sorts of call backs from seatbelts to handbrakes and now the car its self gave a stop start error this is a 2018 model vehicle and...

the car

I am very inhappy about volkswagen south africa. I bought a brand new volkswagen in May 2018 a polo. On 2300 km the car gave me problems took it to a dealer and the radiator was leaking. A few months after that when i took the car for his service the heat valve was changed of a brand new car, on 25000 km they changed a wheel barring on the front wheel. Last week my car would not start it is on 32000 km when it started it had no power at all, the dealership took it in and still no report back on what is with the car. It is clear that the car has some huge factory faults and i cannot trust the car anymore. Now they will fix the problem and what next? This is unacceptable from a new car. It is still under warranty why must i have so many problems wirh this car. Lodged a complaint with volkswagen and a week later no response.

golf 7r - been in 3 times for a problem and still has not been fixed

Hi, I have left 3 call backs with VW South Africa but have not received any call back. My last case manager was Nicole. After having a nightmare with WEISS VW South Africa and...

customer service in egypt

The customer service in Egypt is extremely unprofessional. It has been a week since my official complaint with zero answer from VW side. My car front shield is broken and I left the car in the service for more than 24 hours to change it and when I went to pick the car they mentioned that they didn't change it as the new spare part is also broken.
I travelled out of Cairo without my car since I left it in the service center and the driver was going to pick it up after they change the shield and get it to me, since then I have been out of Cairo without my car because of such a poor service center.
I did an official complaint and due to poor service they mentioned that they will reply to my complaint in 48 hours as they can't answer in the same day and till now it has been a week with no answer.
Called to escalate my complaint and with zero urgency at the call center they mentioned that they will call within the next 8 hours. I don't really understand how is the complaint system working, it is really a poor system with zero urgency and care to the customers.
How come there is no phone number for complaints. Do I really need to call the call center so that they send an email to the complaint center !!! Never saw it before !!
Now I knew the reason why many Egyptians advised me not to purchase a VW car and I will advice others not to purchase a VW car too so that they don't repeat my suffer in their life.

bad service

i am from auto plus collision center we order the part 10 days ago and every time we calling either they hangup the phone and part is on his way the last time they told me 100...

Auto-Zentrum Schwinn — service no customer care

653948 Dear Sir, my name is Clara. I have a golf sportvan blue motion. Before a polo too. I like very much VW cars because they are known to be the best cars. And they are one the best...

my complaint is about bad service at vw maintenance service agent in egypt. egyptian automotive & trading co.

My name is Emad Nabil. Egyptian male. Live in Cairo Egypt. My email address is [protected]@savola.com. My mobile number [protected]. I own a VW Passat 2012. Chassis number 056303. Engine number 75642. Millage reading as of today is around 49, 000 Kilometer. Two days ago My Passat engine would not start at all. It just happened without any previous warnings. When I failed to start the engine I did call the Authorized maintenance service agent. They asked me to bring the car. I did send the car to the agent workshop on a truck. Today the service technician called me and told me that the engine starter motor is broken and that it has to be replaced and he told me that this part is not in stock and that it has to be ordered from Germany and that it would take two months for the part to be available THAT IS IF IT IS AVAILABLE IN GERMANY????? And then he asked me for 1. To leave the car parked at the workshop until the part is received or 2. Come and take your car. I was shocked by what I heard. Then I did ask him are you going to offer me a replacement car until I receive my car after two months. The answer was, sorry sir we don't have a replacement car as all of them are having major overhaul. The guy gave me no choices and now I am left without a car for two months. I am very upset and frustrated by the type of irresponsible service offered. Is this right? Is it fair? Does it make sense to have a zero stock of an important item like this in their warehouse?? Please help. I trust that I will get the needed help from you. Again I am very upset and frustrated. Please help to save the name and reputation of VW in Egypt.

vw polo tsi 1.0 registration number nrb 50484

33636 My name is Nosingiphile Yvonne Zungu. I bought my first car at Midbay Motors; Richards bay on the 05 October 2018 through VW Finance. The vehicle was under a 3yr warranty as well...

toyota corolla 2013 model

My name is Patrick Mongalane i bought car last year december at vw westgate ( TOYOTA COROLLA) under trevor campling management and the car has being towed three time at vw...

complaint

Dear Sir / Madam,

I am writing to you to raise an issue about: CO2 emission certificate

The issue that I have experienced was: I bought a 2014 passat from Qatar and which was manufactured in the USA.
I shipped my car to Tunisia but the Tunisian customs authority asked for the CO2 emission certificate to let me register my car within the Traffic department.
Unfortunately, Volkswagen Middle East were not professional and after asking for the car papers and promising to give the certificate, said that the employee in charge of this matter is on leave, which I find ridiculous

It occurred on: 24/07/2019

This meant that I can't complete my car registration in Tunisia and I don't have the right to use it on road.
What is worse is that I have to go back to Qatar within a week but I cannot travel unless I make everything clear about my car.

I just ask for the CO2 emission certificate to be sent so that I can register my car and get all the official papers in Tunisia

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Hosni Benjeddou

The dealership Volkswagen Middle East

Menzel Bouzayenne
Sidi Bouzid Sidi Bouzid
9114

complaint

McDonalds Volkswagen — did not honor trade-in agreement

We moved from California to Denver and wanted to trade in our Tiguan. McDonalds VW promised that the last two lease payments ($750) would be covered under early trade in prgram...

emergency key not working - vw passat cc

Hi, I have a VW Passat CC, model 2012 in Qatar. WVWAP13C8CE720181. All service and maintenance are made at the dealer. Recently my car battery went off and FOB is not working so...

customer service

I recently bought a second hand volkswagen passat and I immediately brought it in for service. The initial service went fine and it had some minor issues that I am hoping to rectify soon. However one month later my engine light came on and I went back to giltrap vw botany and they said my fuel injector and glow plug needed replacing, I paid for the German parts only to then be told on the day of replacement that there is another issue within the engine that I need to have fixed. Meaning I have now had to fork out close to 3, 000 dollars to fix my car. But what frustrates me is my car is being held at the workshop for now another 2 weeks till more parts come over from Germany. And because I'm on my restricted licence I am not able to have the curtesy car but am left with no car for another 2 weeks. Even though I can legally drive I'm not allowed the car, secondly I understand that vw is a German company but constanlty having to pay thousands of dollars for parts to be shipped over from Germany seems counterintuitive for a workshop and its annoying to put it simply. To be completely honest this experience has made me incredibly weary of vw and my car in general and all but fear driving it now in case it has another fault worth 1, 000+ dollars I'll have to fix. I'm complaining because it has left a bad taste in my mouth about Volkswagen and makes me reconsider why I even bothered with my own car.

Regards
Shamimeh.

driver's seat

The drivers seat will not go up or down and the seam has come apart at the side of the seat. Also the back head rest has come unglued from its plastic frame. The liner in the roof...

tow bar

I have contacted your Customer Service department regarding a factory fitted towbar I had fitted on my T Cross but am not happy with the response I had from Philip Holme...

Volkswagen Philippines — denial of warranty

I purchased my VW golf tds October 2017. Since I got it the battery had to be replaced twice. The first time it was replaced for free but the second time my request for a new one...

jetta recurring issue of the engine and epc lights going on that causes the car to loose power.

VW have not been able to resolve this issue on my Jetta 1.4 TSi for over 4 yers now. The car has gone more times then i can remember to get this issue resolved. Each time they tell me to bring the car in and they will need to run a diagnotic test. They have already chenged 9 injectors to apparently resolve the issue. The soltion lasts maybe only 3 to 4 months and we back to square 1. repeated this cycle for over four years. Each time VW say they have resolved the issue by replacing some part or the other with no obvious success. (Trying the same thing over and over hoping for a different result is just insanity) The car sometimes sits at the dealership ranging from 1 week to 3 months. Each Time they cannot even provide me with a coutesy car.
They have apparently got in master technicians and communication directly from Germany on what should be done to resolve the issue. However as usaul no success. VW have been experimenting to resolve the issue at my expence and inconvience with no success.
The exuses, poor customer care and service is just not acceptable.
I have been a loyal VW client for over 20 years having purched 4 brand new cars.
I never purchese another VW ever again.
I have been requesting for contact details to whom i may escalte the issue and a full report on the cars history numerous times. Neither VW dealerships nor VW South Africa have been able to provide me with information.

Hoping this Message reaches the relevant authorities.
Please contact me at : +[protected]
Mail: [protected]@gmail.com
Car Reg. no CY 41 GJ GP

  • Updated by Vikesh Parag Vikesh13! · Jul 23, 2019

    Hi,
    Just a follow up on the above complaint.
    Picked up my car on the 18 July after it sat at the dealership for roughly 3 months. Surprise surprise on friday the 19th July the very next day, the EPC and engine lights go on and I loose power getting stuck on the side of the road. The car was towed to VW dealership again.
    As usual they find another faulty coil. Same issue I've had since purchasing the car brand new.
    How many times do I need to repeat this process before VW going to decide to actually find the underlying problem that keeps causing the coils to be damaged.
    Totally unacceptable.
    I will NOT be accepting this car back.
    I will also not tolerate being told this issue is resolved and that I should just monitor the car.
    This leaves me with no peace of mind when on the road.
    Regards
    Vikesh
    Tel:082 645 1415

  • Updated by Vikesh Parag Vikesh13! · Mar 10, 2020

    VW re-occurring issue and non-existent customer care.
    Follow up from posts on 15 July 2019 and 23 July 2019.

    As expected I experienced the same issue again mid November. I dropped my car off at the dealership as per the managing director’s request.

    The Car remained with VW McDurling till the 28th January 2020. I requested a Courtesy car and once again got same excuses as always "they have nothing available and will inform me when one is available". For over 10 weeks I got nothing.

    As usual VW South Africa and the Managing directors office were of no help. When I requested to speak to the Managing Director I was told that HE is not office bound and therefore cannot be reached apparently, and he is not available through any forms of communication. Let it be via phone or e-mail?????

    Each time I ask what is VW what are they going to do to resolve the issue or provide me with some sort of guarantee that I'm not in consistently stress of getting stuck somewhere, they give me a sad excuses of they cannot make a call and their hands are tied.

    They then pass the buck on to the dealer principle and regional manager saying that the regional manager will review my case and make a call.

    If the managing directors office has no power "As they say their hands are tied" to make a call and solve the re-occurring issue of selling me a faulty car, what can the dealer principle or regional manager possibly do?? If the managing director’s office can't do anything about it what can anyone below them do?

    When I dropped my car off I had half a tank of fuel, when I collected it, they gave it to me empty. The fuel range reading showed 0km.

    They were however very confident that this time they had managed to find the underlying problem and resolve the issue.

    Collected my car on the 28th January 2020 and on the 30th January I experience the same issue again!!! The engine and EPC light came on, and there was loss of power, the car begins to jerk and it was not drivable. I have been having this issue from the 3rd month of buying this car BRAND NEW VW JETTA 1.4 TSI to date! SAME ISSUE 6 YEARS DOWN THE LINE!!

    I called VW McDulings dealer principle from the side of the road to ask what I must do now?? He said he will speak to the regional manager and get back to me and as soon as a courtesy car is available I can bring my car in and take the courtesy car. To date (10 March 2020) nothing has been done and I have no communication from them regarding what is to going be done? My car is sitting in my garage eating dust!!!

    After I have made numerous follow up calls to see what is being done to deal with this once and for all and VW South Africa never bothers to contact me, I was told that the regional manager will be assessing my reports and getting back to me with regards to what they are going to do to resolve my issue.

    6 Weeks late today the 10 March 2020, I still have not received a single communication from any of them. From THE MANAGING DIRECTORS OFFICE TO THE DEAR PRINCIPLE TO THE REGIONAL MANAGER not one of them.

    I am therefore posting this again hoping someone within the VW group that actually has some authority and really gives a damm about the VW brand to get in touch with me.

    I hope that whom ever reads these posts note that there is NO AFTER SALE SERVICE from VW!!! If you bought a faulty brand new car that’s your problem as VW has their money it's not their concern anymore.

    Once a loyal VW Brand customer for the last 20 years.

    Regards,
    Vikesh
    Mail: [email protected]

customer service

I dropped my car off to service and Steve was my adviser. I've had him before and he was a little shady the last time I worked with him, but I thought I would give him one more...

poor client service - vw lindsay saker kempton park

Good Day

I am the owner of a 2016 Polo 1.4 Conceptline bought brand new from a VW dealership in KZN in Feb 2016, the vehicle went for all the required services as per the service book to a VW dealership, where my concern came in is when I heard a strange knocking noise around Jan 2019 from the left front wheel area only when I accelerate but when I remove my foot from the accelerator pedal the knocking noise disappears. I booked my vehicle into VW Lindsay Saker Kempton Park for the FIRST time in Jan 2019 (Vehicle was still under manufacturer warranty at the time) & was at the dealership for 2 days, they informed me that they cannot find a fault/knocking noise. I then booked the vehicle back into the same dealership in June 2019 for the SECOND time as the noise was getting worse by the day, the dealer contacted me saying the front lower control arm bush is cracked. I did not give the go-ahead as the control arm bush has nothing to do with a knocking noise when you accelerate, a control arm bush moves up/down as the wheel goes up/down. I then booked the vehicle back into the same dealership in July 2019 for the THIRD time to get this knocking noise sorted as this is a huge safety risk to drive with this noise and stressing if you will make it safely to work/home.

On 3 July 2019, I received a call from the dealer saying they can hear the knocking noise now coming from the gearbox area & they gave me a quote of R9000.00 for labour cost just for stripping the gearbox & then to find the faulty part will be added extra onto the quote.

My first problem with this is that when the vehicle was booked in for the noise complaint in Jan 2019 (under warranty), they could not identify the fault when it first started, secondly they quoted me for a cracked rubber (bush) which is not the root cause of the knocking noise, thirdly I get a quote of R9000.00 for labor cost but I escalated the problem to the dealer 5 months ago whilst the vehicle was still under warranty & lastly my vehicle ONLY has 50 000 km on the clock, I would understand these type of parts to break/wear out if the vehicle had allot more kilometers, like for instance 120 000 km, that would be reasonable! Now that the warranty has expired, now that I have received this quote they expect me to just pay for the repairs!

I am very disappointed with the way things are being attended to here & feel that the problem was reported early (under warranty) & could have been attended to at the time, this to me is an unacceptable manner to treat a client !

service cheating in kanpur

Cheating and fraudulent practices by service station in kanpur india I Dr Reena singh own and maintain vento car up 78 DF 3443 engine no. LN253163 last serviced in April 2019 by authorized service station in kanpur had an engine head failure and ceased to function 1 month back without any warning or accident now service center says coolant leak sir how can the coolant leak without trauma in other words these people have not checked and refilled the coolant in last service and charged extravagantly now again giving me a repair bill of one lakh sir I have already sent a mail before with no response kindly get the car repaired with no payments from my side as soon as possible

service cheating in kanpur
service cheating in kanpur
service cheating in kanpur
service cheating in kanpur
service cheating in kanpur

refusal to provide recall service - vw golf gti mk6 - vin - wvweh31k3aw004266

Dear Sir,

I am a proud owner of a VW Golf Gti mk6 2010 (Make year 2009) from the Sultanate of Oman. My ABS, Traction and the Break lights on the car have been flashing for sometime and I have recently learnt that there was a global recall on the ABS system being faulty for all the models manufactured during the above time period. As i approached the dealer this morning, I was straight told that my car is not covered under the recall and that I will have to pay for the parts, whereas, there are other owners of the exact same model facing the exact issue who were provided for..

I seek your support and guidance to resolve this issue under the VW Recall Scheme.
Looking forward to hear from you.

Regards,

Syed Aftab
[protected]@i-grp.com