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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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6:11 am EST
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Volkswagen service

I picked up an intermittent issue with my 2011 Amarok 2.0 TDI. When I turn the key to start, it starts and then dies off quickly. Eventually after a few attempts, it starts and remains on. I took my vehicle to Midbay VW in Richards Bay on the 2nd of December 2015. I was contacted by the service advisor and informed that the timing belt was stretched. The vehicle is currently at 159 000 kms. The timing belt was changed as part of the normal service, at 118 000 kms. The timing belt had not given any issues or been broken. I enquired with the service advisor that it is highly unusual and unlikely for a timing belt to give a problem after 41 000 kms. I have never heard of this happening before. I have not been given a satisfactory explanation and I am far from convinced that the right timing belt was even used at the 118 000 kms change out. As per the Volkswagen website, and many people I have consulted, the genuine VW timing belt is designed and rated to last much longer. Please refer to the pic below taken from the actual VW website. Also, the service advisor informed me that the timing belt was stretched. As per the image below, it clearly stipulates that a VW timing belt should be changed out only after 105 000 kms and that a timing belt should never stretch. I am highly dissatisfied as I believe that a proper diagnosis has not been done and I cannot afford to be changing timing belts every 40 000 kms.

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5:09 am EST
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Volkswagen - unable to fix flashing light in amarok

Good day, I’ve come to the point where I have no option but to log a formal complaint. I bought a VW Amarok in 2013 and really enjoy the vehicle. In September 2014 we did a road trip to the Richtersveld when my diff-lock light suddenly started flashing. I immediately pressed the service button inside the vehicle. The diff-lock was still working and the...

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2:50 am EDT

Volkswagen vw polo tsi 2014 model

I recently bought a brand new car from VW Arcadia, I took the Car for the first service at 07hoo am and i had to knock off at work around 4 my car was not attended to hence i did the same on the second service my car was not attended to and it was scratched inside like some parts were trying to be removed from the car, after some weeks driving it, all warning lights on my car were on and even Airbags were off, then i called VW SA i spoke to Kerry du Toit she organised a tow truck for my car it was heavily rainy when the Tow truck arrived, my car was Towed and i was left with my family with no car Nothing just on the streets without an umbrella at least, the Day 2 it was Friday I called Kerry Du Toit to find out the status about my car she told me my vehicle was assessed and the Parts had been Ordered From Germany they will be Delivered on Tuesday/Wednesday.Is then i called VW Arcadia to confirm with them i Spoke to Gimmy the Service manager at Arcadia to confirm if my car was towed the and to check tyhe Status on my car, he said they had recieved my car they had already started working on my car, i asked at work to go and have a look at my car just to find out it was all lies from VW SA and the Dealer Arcadia my car was not even there i had to check all the nearest dealer by my self and ended up finding my car at VW Midrand hence they indicated to me that ever since my car was sent to them there were no keys at their storage, so nothing had been done to my car from the day it was Towed Inn, then i gave feedback to KERRY DU TOIT ( VW SA) on what i was Told by VW Midrand, then she told me that there is NOTHING she can do to help me with my car hence she can not arrange me a VW car vehicle because its not her fault that my car had a breakdown i just have to wait for parts from Germany so that my car can be fixed, hence she finally said I WILL NEVER ANSWER YOUR CALLS AGAIN AND EVEN IF YOU SEND AN EMAIL TO VW SA I AM THE ONE GOING TO RECEIVE THE EMAIL AND SHES GOING TO DELETE MY MAILS, SO YOU CAN GO ANYWHERE YOU WANT ALL MATTERS WILL BE REPORTED TO HER AND SHE WONT TAKE ANYTHING FROM ME SEROUS ( KERRY DU TOIT) is then i waited for monday it was Day 6 i had to go back to the Dealer VW Arcadia to ask if the Dealer Manager can help me, HE WALKED AWAY FROM ME and never answered any of my questions, what he told me was the is NOTHING HE CAN HELP ME WITH.the car is giving problems which i notified the dealer about. The car was in and out from the dealer checked by several technicians and claimed nothing was wrong with the car. Apparently they found that the was something wrong with the Computer Box. Queried again with kerry and she told us that "there's nothing that VW can do. the Car is currently with the dealer to be sorted since it was brought in a week ago. I feel Kerry was rude by pushing me away rather than escalating the matter. Ever since I have not heard any follow-ups from VW SA about my car status, and i am Sick & Tired of Paying something that is always at VW for repairs and making my own plan to rent a car hire. see below the car been Towed and the weather i indicated above.

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9:31 am EDT

Volkswagen exploitation of unknowing customers

A couple of weeks ago I had my Touareg at NTT Stellenbosch for a full service.

1) About two weeks after the service (if that) the oil indicator on the dashboard came on. I then checked the dipstick which was completely dry! I then had to put in oil in order to drive and contacted NTT. They asked me to bring the car in and "filled up" (about one third between min and max mark of the dipstick) the engine oil for me and stated that "it was a seal/plug that was faulty which caused all the oil to drain/leak out". The oil and seal/plug were replaced free of charge, great! But…

2) On the day of the service I got a quote for a brand new suspension airpump in order for my air suspension to work, as "the fitted pump is completely broken". The quote being R19038.00. I then let NTT know that I will think about it first. I then went to a mechanic who took the car in and two days later had it fixed! Turns out the problem was a fuse to the suspension airpump that blew! Price of the fuse = R25.00, hours labour = R1200.00, money saved R17813.00!

I guess all I'm trying to say is that I was so shocked at this outcome that I will never return to a VW dealership to have my car serviced/repaired. This is complete and utter exploitation of people (us the customers) that do not have the necessary skill set to fix our own cars! How many people do you think do not know any better and would just agree to the service at the end of the day? This sickens me! Farewell.

Regards,
Marinus

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11:05 am EDT
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Volkswagen dissatisfaction with services

On the 25/08/2015, a petrol attendant was checking my oil in my vehicle and came up to me saying the dipstick is broken and handed over the broken piece to me mentioning that he was not able to check the oil. I was coincidently going to Bloemfontein for a Drs appointment and decided to stop by the VW dealership to query my warranty on the vehicle as I had only purchased the car in January 2015 from them. I went to the services section and explained my problem and the attendant referred me to the parts section and I questioned him about my warranty and he said parts would be able to check the warranty. I then proceeded to parts and the salesperson said he could not check the warranty at the parts division and I should go back to services section. He could only provide me with a quotation for the dipstick. I then went back to services section and the services attendant then went to the booking consultant to open a job card. Once all the data capturing was complete I was then referred to a services agent whom would check if the part is in stock and assist with replacing the dipstick as I had mentioned that I was not in a position to take the car to Bloemfontein as I live approximately 150km away from Bloemfontein and would arrange for someone to pick up the dipstick for me. The services agent referred me to his supervisor and she said she will have to take my car to the services manager to discuss with him. Upon returning she said that the dipstick cannot be covered under the warranty and I should claim it from the garage that checked my oil. Being so frustrated being sent from pillar to post with no positive feedback, I went to the parts division and bought a dipstick which has being now ordered and will be called as soon as the part is in.

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4:21 pm EDT

Volkswagen deceitful sale

I write this email as a last resort to get my complaint looked into...I bought a vw scirocco from vw barons N1 city in 2014.
I spoke to Abie who is the sales consultant via email and phone as I am based in Johannesburg.
When I bought the car it had 18000kms on the clock n they drove it to vw barons in Eastgate for delivery.
When it arrived I was told it was due for service so I should take it and call in next week to book for service.
When I called vw barons in Eastgate I was told they know nothing of the arrangement so if I bring the car it I will be charged.
I called Abie and she now also gave me the run around.
I then decided I will take the car in and pay myself.
To my surprise before I took the car for service the car has no service book and my attempts to get a service book n the car serviced have fallen on deaf ears.
I have called vw barons N1 more than a millions times I have sent them bad reviews on their Facebook page I have written close to 50 hello Peter complaints but with no help.
It has been a year now n still nothing from them.
My warranty company Motorised refuse to fit anything on the car due to no service book n record.
The car has been parked now for 4 months n I'm still paying for it.
How can VW do this to me, this is my very first car n the experience is the worst ever I don't know what to do.
[protected]@gmail.com

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2:47 am EDT

Volkswagen quality of product, customer service

Between July and November 2012 we purchased 5 brand new Volkswagen Crafter BiTDI buses to carry passengers around South Africa. We had been buying Volkswagen buses for over a decade.
In less than 32 months, these 5 buses had a total of 50 Breakdowns, 109 Additional repairs (excluding services) and 1 062 days of downtime (excluding servicing).
That’s an average of 7 months of downtime for each of these 5 buses, in less than 32 months!

The full list of the 50 breakdowns, 109 additional repairs and 1 062 days of downtime can be found on www.50breakdowns.com There is also a highly entertaining “must see” 5 minute animated video showing these 50 breakdowns.

We have suffered incredible stress and financial pain. We requested VWSA to compensate us for our breakdown costs (towing expenses and hiring of vehicles): R430 302-87. We requested VWSA to compensate us for being forced to replace some of these buses long before they were scheduled to be replaced. We could not endanger the lives of our passengers by having them get stuck in the middle of nowhere late at night. This meant that we had to continue paying the monthly installments to the bank, despite no longer being able to use these buses: R134 523.

Volkswagen South Africa (VWSA) will not compensate us for any of these. They will not even give my 16 page letter of complaint to Mr. Thomas Schafer, the Managing Director of VWSA, to whomit was addressed . I have requested again and again that Mr Thomas Schafer reads my letter, but to no avail. I was told by one of their “specialists” from their “Office of the Managing Director” (i.e. customer service call centre) that: “Mr Schafer is too busy with his daily schedules to read the letter that you addressed to him.” (as confirmed by email on 6 May 2015). No-one from VWSA has even bothered to meet with me face to face. In response to my complaints I have received letters written by their National Aftersales managers, Bohdan De Wet and Warren Kable statingthey“consider this case concluded and closed.”

Our staff have been traumatized. We have had to deal with breakdowns late at night (and mornings and afternoons). Our drivers have had to deal with unhappy passengers who have had to wait hours for a replacement bus to arrive (often on more than 1 occasion). We have had to wait for parts to arrive from Germany which often did not arrive on time. We often received a repaired bus back from a VW service station, only for it to break down the very next day. We have suffered enormous stress.

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2:49 pm EDT

Volkswagen bad product

I bought a so called "NEW" VW Polo 1.2 TDI Bluemotion on 01/10/2013

since the day my life turned to a horror.
It didn't took long for the car to went back to the dealer for

warning lights on and flashing on the dashboard even before the it

could finish a year with me. Since then till today, the car is been in

and out of the dealer for one and the same thing without being clearly

told what is the main cause and the permanent solution to it.different

foreman, Carl, Len and even the service manger himself have worked on

the car but unfortunately without any luck, the complaint a logged

with head office VW Uitenhage wasn't sufficient to sort out this

matter, now Im stuck alone with this issue. To be honest I have

developed hatred on my car because of this.
My life is so miserable.
Kuselo
[protected]@gmail.com

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7:43 am EDT

Volkswagen poor service

Took in my vehicle for repairs as it wasn't starting, was told they had to replace the cluster but when I collected the car the steering was not functioning the it should and Chris at Linday Saker MIDRAND told me there is nothing they can do about it. Terrible service from VW commercial.

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3:41 pm EDT
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Volkswagen service department unfair & deceptive acts & dishonest practices

I am writing about Rick Case Volkswagen service department Unfair & Deceptive Acts & Dishonest practices. My son’s car was taken in for adjustment on clutch and ended up with the transmission being taken apart and then diagnosed with worn out clutch.
5/25/15 - We took my Son’s Golf R to Rick Case VW for overnight drop off for service on 5/26/15. Detail of service requested was outlined on the form provided for overnight drop off. Clutch petal was starting to feel lose and request for adjustment was made as well as tire rotation.
5/26/15 - Service rep, Justin, called in the morning to my son and advised that the tires would be rotated first, and then they would take a look at the clutch issue. Justin said he would call back to advise situation with the clutch. Did not receive a call back from Justin and so my son called him, however service depart had already closed.
5/27/15 - Justin called my son in the morning to say they could not determine the problem with the clutch and he needed my approval to crack open the car to diagnose and repair the issue. He said this process would take 8 hours and he would call my son back. My son called at 4pm and Justin advised they still could not diagnose the issue.
5/28/15 – My son called Justin at 11am and he said they still were not able to diagnose the issue so they took the transmission apart to research further and said he would call back as soon as he had some news. Justin called at 3pm to say the issue was a worn out clutch due to driver abuse and the cost to repair was estimated to be around $2, 800 plus tax. He said he needed our approval to begin repair. My son got very angry and told him not to touch the car. My son contacted me, who in turn I called Justin to find out what was going on. I asked to speak to a manager but Justin declined and said they could negotiate the price of the repair.
Justin insisted the issue was due to a worn our clutch from driver abuse however we disagree for the following reasons;
1-The car has 34, 000 miles and there is not a reason for a clutch to wear out at that mileage.
2-If there was driver abuse then the tires on the car would be worn before the clutch, however the tires are the original tires and are in new condition.
3-If the issue was a worn out clutch, why did it take 3 days and the dismantling of the transmission to determine it.
4-A simple test of the clutch can be performed by starting the car in 2nd or 3rd gear and see if the clutch holds. We had performed this test before taking it to the dealer and that is why we requested an adjustment/linkage of the clutch petal.
Our family has owned 7 VW/Audi's over the last 30 years and driven each well over 100K miles and have never had to replace a clutch. The clutch on this car was not worn out by driver abuse and I don't believe that the clutch was worn out at all. I am not sure of the reason for the dishonesty on the part of the service dept. I have always thought of Rick Case chain to be a very reputable organization. I want my car back in perfect working order like I brought it in. It is a specialized car and we take very good care of it and take it to a dealer to get the highest quality of service. All I got at Rick Case was a dishonest advantage of and I have little confidence that they can put the car back together and have it run as well as before

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3:27 am EST

Volkswagen unethical sale of damaged goods

I am at wits send sending this - I purchased a vehicle from this dealership August of Last year, and I have had countless issues with this vehicle. This car has been sent back to them 9 times now, I personally think this is ridiculous and unacceptable. Purchasing a car second hand from a reputable dealer should leave one feeling at ease. I never expected to never have any issues, but the amount is crazy. From a car not starting, to having ineffective gears and a clutch. As a young female who often works late, I am uncomfortable driving this vehicle and feeling safe doing it. I am not happy with the overall service received. Your CS Manager - Jan and my Sales Person - Zeta have tried their utmost to try and rectify this situation, but it has gone barely unchanged. I believe a level of ethics needs to be instilled in this situation and acknowledgement that a faulty vehicle was sold to someone. I am unhappy about the damage being brought to the Brand and I am a lover of VW as my entire family drive the brand. I no longer want this vehicle as I feel betrayed, lied to, and un-helped mostly in fixing this. One would think once a vehicle has been with you longer than the owner, a different course of action would followed aside from constantly booking it in for repairs. I need to understand why this entire situation has gone unresolved. I have tried to deal with this as calmly and patiently as possible, but it has gone too far now! I need the DP to call me and try resolve this matter, or I will take further legal steps to get it sorted. I hope you understand the level of disappointment I feel, and endeavour to restore my faith in the Brand.

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Storage
, US
Sep 08, 2010 1:14 pm EDT

My car was taken to Volkswagen with a problem. They refuse to fix it even though i am willing to pay. How much more do they expect from us.

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1:40 pm EST
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Volkswagen I caught them lying!!!

May 2014 my Passat wouldn't start and did all of the obvious reasons why first. Including pulling each and every fuse and checking it, I even pulled some two or three times because it just didn't make sense why all the fuses where good and this car wouldn't start.

I had to have it towed to VW for repair. Recall work was done on an ignition coil. I was charged for replacing a fuse and I asked what fuse was replaced. I asked for the fuse that was replaced, I was denied. The service man told me that he wasn't allowed to tell me. The mexican man that checked me out said to me "We have to charge you for something." Which means to me that even though the work done was recall work, that they charged me to "replace a fuse" so I paid for something.

I told him it's MY car. You have to tell me. Knowing I was going to make an issue of this. I've made calls which all gave me the same run around telling me that now they can't tell me what fuse was replaced. All lies. They didn't replace a fuse. I was charged for nothing because the reason why my car wouldn't start was recall on the ignition coil.

I called today because I am selling this car and went through the paperwork. Burning on my mind, angry because I was treated like crap at the dealership. Got Bill, the service manager on the phone who said that he can't see what fuse was replaced and that he can't refund my money this many months later.

Again, crap because I made an issue of this last May. I'm sending a ten day demand letter and filing in small claims court.
I may not win but I am going to have my day in court. Months later as I remember this situation I realize they are criminals just like the shade tree mechanics.

Unless you're doing warranty work on your VW, find another VW certified repair shop. I will never buy another VW again. EVER.

I audio taped my conversation with the service manager and am posting it online somewhere. Just because I can.

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12:49 pm EDT
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Volkswagen breach of contract

Last week went to VW Lindsay Saker in mooi street Johannesburg, applied for finance to purchase BMW 320i coupe M sport and I was approved. The sales consultant who assisted me is Modise Tshabalala, since last week I have been trying to collect the car cause they said they will have to send the car for service first and put on a new battery. Today was called and informed that the seller did not want to pay for service as well as the new battery, and the dealership shouldn't release the car before she receive the full amount, and she ask for my details which I don't understand why. The agent or the seller went on to say they should cancel the deal. I have already sold my car, incurred debt, paying insurance for the car that I have not received. So If the case is not resolved by Monday I will be taking legal actions against the dealership. They can’t cancel just like that, I want my car
The dealer principal respond was
Hi Tiyani

The decision not to retail this high mileage car, is purely based on risk, meaning there is a profit of R5000.00, but should there be a problem with the vehicle, it will cost me more than the profit made
We cannot sell vehicles voetstats, with the new CPA law

I need help to teach the dealer principal a lesson

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8:14 am EDT
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Volkswagen problem car

My new 1.4 polo comfort line started to give me problems. I send it back to the dealer and every time they told me its sorted! Iits the 5th time its gone back to the dealer! They gave me a rental car but the car stink of smoke! Thats phathetic!
The first time they asked a drive to take me home, and we almost got in a huge accident!
I told the dealer at centurian vw I want my deposit back and that they must keep the junk car! Now they saying no this and that! That's bull... T
Looks like vw dont know what they do!

If they cant give me a new car they must give my money back!
If they dont I will take it to the ombudsmen!
Please feel to contact me asap
[protected]
Car registration is cx 53 yj gp
Ask vw sa they also dont get back to me! Phathetic!

Cheers

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7:09 am EDT
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Volkswagen defects on new vivo ignored

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Volkswagen damaged goods

To the managing director/ceo
Re vin no: aavzzz6rzeu015102
Re reg no: nazu 786- zn

I am escalating this query through to you with the expectancy of a resolution as I have being dealing with my dealer and vwsa for months now and still have not resolved my query. I have purchased my first brand new volkswagen polo 1.4 comfortline in february 2014. I noticed defects on my vehicle days after purchasing my vehicle. I informed my dealership immediately who advised that I should bring in my vehicle to be assessed.

Faults picked my by myself and told to the dealership on the 19/02/2014 was
*head lights was off focused – dealership said it is too spec
*braking system was defective and unsafe. (I did not stop at the robot days after purchasing)- dealership said it needs to wear in
*left rear door pad was not aligned - was removed and refitted
*alignment was off - alignment was completed on the vehicle as they have found the tyre was pulled back

When my vehicle was returned, I had to complain again to vw umhlanga as repairs were not done correctly

My vehicle was booked in again on the 03/03/2014 as faults were not rectified

My vehicle was booked in again on the 12/03/2014 for the following faults

*head lights was off focused – was still off focused
*braking system was defective and unsafe - was not attended to and stated is to spec
*door pad was removed and refitted, has rattles – rattles were worst than before
*alignment was off - clear vision was off and alignment was done again
*quarter glass moulding was off - was noticed but not changed at that point
*flapping noise - could not detect any noised

At this point, my vehicle went in for the 3rd time in 3 weeks and was returned back on the 15/03/2014 with a scratched bumper. I had to drive to the dealership on the 17/03/2014 as this problem was persisting but management did not want to knowledge the problem and take accountability. the dealer principle, emma did not want to meet with me but she was available.

On the 24/03/2014 I met with emma demmer and deiter schauer. dieter assessed my vehicle on a road test. picked up the rattles on the door pads, rubber moulding was off. he did not even drive my vehicle but stated the alignment is fine if I hold the steering wheel with both hands. headlights is correct without even testing it. he even made a comment that the price I paid, I shouldn’t expect a perfect vehicle.

I had a lawyer communicating with vw umhlanga but it went on for months as the dealership dragging this query. by may I could drive the vehicle anymore with these faults and made arrangements to book in my vehicle at vw umhlanga again. after 4 days of having my vehicle, these faults were attended to.

• door pads-all door pads have been checked for security and all found to be in order. we have applied a rubber care compound on all door rubbers which reduces the “flex” sound that can occur on uneven surfaces.
• r/r quarter rubber has been replaced.
• r/f bumper edge has been polished.
• we have lifted the r/f head light level.
• the rear brake shoes have been readjusted and cleaned. a dust build can at times emit a “drone “ but is not in any way detrimental and can be attended to at regular servicing.
• we have taken the vehicle for a rolling brake test and can confirm that the brake efficiency of your vehicle has been found to be within spec and conforms to sabs standards.
• we have not been able to detect the flapping sound from the vehicle however several stones/foreign material was removed from the tyre tread.
• 2 road tests have been carried out on your vehicle, one at night (which included free way driving) and one during the day.

These are the faults that I am currently living with after chances and attempts at the dealership

*rattles on every door
*head lights off focused
*poor braking system
*alignment off
*sunroof is skew when closed
*flapping noise

I have contacted vwsa on numerous occasions only be told that they will investigate the matter and months later, my query has being forgotten. why purchase a new vehicle with so much of defects from a leading manufacturer who gives a * about their customers. I think it is time to take my concerns to the media. south africans would want to know about the 2014 polo since it was just launched. nobody should suffer the same faith as me. no response in 24 hours mean I can go ahead as planned which in clearly do not want. I have emailed, invoices, reports, job cards all of this to prove the validity of my claim.

Naheem shaik - [protected]

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Umonique
, ZA
Oct 06, 2014 5:20 am EDT
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Also bought my VW Polo 1.4 in Feb 2014. Has been in 6 times - faulty car, VW is giving me the worst service and making their problem mine! I wouldn't recommend these cars to anyone. Take back your faulty car and give me back my deposit!

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Umonique
, ZA
Oct 06, 2014 5:17 am EDT
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VW gives the worst service and fauty cars! I would not recomeend any one to buy VW. also bought my POLO 1.4 in Feb and havent been able to drive it for two days in a week straight.

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12:47 pm EDT
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Volkswagen lack of service

I purchased a new Tiguan in May. I was very concerned about how long it would take to get my plates because of my job I am required to have a lis. plate to park in my company lot. After 30 days I called to check on the status and the dealership says there was a delay at the state level and they are still waiting. I waited another 30 days and called again. This time very agitated that I was transferred to several other people for them to investigate. Each one of the people I was transferred to I was required to leave messages. Needless to say not one person called me back. Now it has been 3 months. Guess what. This morning on my way to work I was pulled over. The officer asked me why my temp tags were expired and I explained. I was then asked why the VIN number on my tag does not match my vehicle. I began to get worried. Thankfully the officer knew I had no idea about any of this but he did remove my temp tag because it was to another vehicle. So now not even a temp plate. So i sit down, bite the bullet and call the DMV and ask for the status of my plates. The actually very nice lady on the phone said " ma'am the dealership never applied for tags for this vehicle". So now I have made 4 car payments on a vehicle that technically is not mine. WOW.
What do i do now. Complain. Let others know. Please do not use this dealership unless you would like to experience the same issues I have. Lack of customer service, lots of answering machines, and issue after issue. BE WARNED. There is another VW dealership just down 75 that would have the same inventory and probably better service.

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Volkswagen interior - trim panel, door panel, headliner

I am the owner of a 2012 vw jetta and I am hoping to find other vw jetta owners which are having issues as I am with my car. I have been battling with vw canada, mississauga vw and camvap for the past 10 months. I will be going to my 3rd camvap hearing.

Is anyone having issues with this interior trim panel in the backseat area? (Photo attached)
Originally the first time the trim panel just popped right out when the door was opened and it was forced down to close the door (The car was only 5 months old). I have had my backseat panels both sides now left and right repaired in total 7 times. The trim panels refuse to stay in place. After each repair (And all genuine new parts) in a matter of a few weeks the rubber molding moves away from the plastic trim and slowly the trim panel moves upwards causing the door to catch on it and eventually it separates from the clip that holds it down.

Is anyone having issues with the front doors? Are your door panels splitting across the top? (Photo attached)
All vw jetta owners best way to see if your car has the same problem open your window and look at the seam. Has it split open? I have been told by vw canada this is not a defect or safety issue. I am still in the process of investing if it may turn into a potential safety issue if enough moisture of any kind gets in between. Just a few days ago my back window does not open on one side now and the safety lock does not work. I can not lock my back windows. I will be having my car looked at to investigate the problem further and why the wiring has failed.

My last problem with the car is the backseat headliner both sides have been repaired and again my headliner is separating.
Any owners noticing their headliners are not holding? (Photo attached)

If any vw jetta owners out there are having the same issues or similar please contact me. This battle with vw needs to end and they need to take responsibility to investigate. After repeated repairs and all done with new parts. It does not make sense why this continues to happen. A defective car with possible safety issues. This is not a car I would recommend for family use. Vw has down graded the quality to make the car affordable. It is not worth the money. The car is a money pit at least mine eventually will be if i'm stuck with it - bottom line we were sold a lemon! And vw refuses to admit it.

Please help thanks

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Volkswagen bad fuel pump

After
speaking to one of your reps in your customer care center, I have to
say I am extremely dissatisfied. I leased a 2012 VW CC and upon the
warranty expiring, the fuel pump went bad, this occurred on May 2013.
This is disaster #1. It is highly unheard of that a brand new car’s
fuel pump, especially in this day age
would go bad so soon and so suddenly. After fighting with VW corp for
some time, they eventually agreed to pay for the parts and labor even
though the warranty was expired. Almost one year later to the date,
May 28 2014, once again the fuel pump went bad. I am unable to get the
vehicle to dealership because the vehicle is disabled. Volkswagen
refuses to pay to have the vehicle towed and repaired at their expense,
because according to the attached invoice, the labor and the parts were
only warranted for 12 months. How can a car manufacturer, who claims
to have a reliable product, treat their customers in this fashion and
not stand behind their product? How is it that a fuel pump could go bad
in only 30, 000 miles? It begs to ask the question, what kind of
product is Volkswagen selling? And more importantly, why isn’t
Volkswagen standing behind their products? This is the only car I have
to get to work, Based on the previous estimate, the cost of this repair
will be approximately 800-900 dollars, funds that I do not currently
have. I am very disappointed and disgusted at this point, my next step
is to notify as many folks as possible via the local news networks,
social media and the like on how Volkswagen is more concerned with
profits instead quality or customer satisfaction. Once again, I am
asking Volkswagen to do what is right, pay for the towing and the
repairs on this repair of my vehicle.

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MkStItCh
West Seneca, US
Sep 22, 2014 1:51 pm EDT

And that is why you should NOT put a bad complaint on the web until AFTER all is said and done.

Say it, Forget it... Write it, Regret it

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Mr Slate
Boulder, US
Sep 17, 2014 8:21 am EDT
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Why can't I edit my post? The dealership fixed the problem, apologized and offered a free oil change. They claim to have had a new technician working on my vehicle and it was a very busy day. I would like the complaint to be removed.

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Mr Slate
Boulder, US
Jun 13, 2014 8:09 am EDT
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Since taking over the Volkswagon dealership in Thornton, the service at O'Meara Volkswagen is horrible. The couldn't even put my car back together after changing the oil. I had to return to the service department because they didn't have the splash cover under the car attached properly.

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10:29 am EDT
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Volkswagen damaged my vw passat 1.9tdi

Good day,

My vw passat 1.9tdi was damaged by volkswagen menlyn. The service manager "eugene ecroignard" at vw menlyn said to me that it’s my problem and that they can’t be blamed for this. He also mentioned that nothing can happen to engines when only half filled with oil. I am currently without transport. They damaged my vehicle and now they can’t provide me with a courtesy vehicle.

After about 8 days I went back to volkswagen. I spoke with the vehicle technician “johan fourie” whom worked on the passat. I asked him twice about the condition of the engine and he replied - “the engine is in great condition”. We were standing and looking at the engine while it was idling. There was no knock on the engine at that time.

My vw passat 1.9tdi was towed in to vw menlyn almost 20 days ago. I went to collect it yesterday 16th may. I was told by "victor oosthuizen" that there was a small knocking sound on the engine that concerned him. The sound wasn't that hard and I couldn't hear it at that time. After leaving vw menlyn, about 3km away a knocking sound on the engine got louder and harder. When I accelerate from 2000 to 3000rpm’s it sounds a pig being slaughtered. This concerned me, so I phoned my service adviser "salome mashishi" and said to her that my car is making noises that it never made before. I stopped at the nearest petrol station to check my engine oil and found that there was almost no oil in the car - I immediately bought 1litre.

Before I took my vehicle from vw they drove ± 25km to test it. When checking the oil I also found that my bonnet hood release handle was broken and that my lights front left are not working. They made a bonnet hood release handle with a piece of wire. Vw menlyn damaged my vehicle, test driving it with almost no oil in the engine. I already rented a vehicle for 3 weeks and can’t afford to rent one for another week. I am a sales engineer and can’t afford not to have transport. I have a fully booked week with appointments that I can’t cancel. The least vw menlyn can do is to provide a courtesy vehicle while they repair mine.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

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