The AA Breakdown Cover

The AA left me stranded on the hard shoulder of the M1 for around 5 hours I don’t need to plan my short journeys as I have break down cover and would not expect to be told I am a priority and then left for that amount of time below is the reply to my complaint.
ADR Post Conversion Complaint
Complainant
Mr Joseph
Case Manager
Arron Burns
ADR Customer Solutions
Today’s Date
15/09/2023
AA Case Reference
5353605
ADR File Reference
NCS500646
Upheld/Not Upheld
Not Upheld
Business
AA
Company & Product
AA Developments Limited
Case File Review & Outcome
The consumer requested assistance via telephone on 07/07/2023 at 11:13am - A priority marker was set due to the consumers location and situation. One of our AA patrols attended at 14:07pm however, did not have the correct resource vehicle to enable them to recover the vehicle. Therefore, they left the scene, and a further recovery task was created at 14:12pm, with one of our third-party garages arriving on scene at 15:47pm.
The consumer has referred to having no supplies such as water and medication whilst waiting for assistance. I would note, it is the consumers responsibility to ensure they have required supplies such as water, food, when starting their journey. We would expect our consumers to plan accordingly, and if they are required to take medication, that the consumer would have this readily available in any eventuality.
The complaint has been addressed as 2 parts, delay in service being provided, incorrect resource being sent initially. Both aspects of the complaint have been agreed to, and £70 compensation provided to reinforce our sincere apologies.
At this stage, we believe the complaint has been addressed appropriately, in-line with our complaint handling processes and internal compensation guidelines. We would not be looking to provide any further compensation or reimburse of the annual membership fee paid by the consumer.
So much for the third emergencies service and the very nice man as advertised!
Date of experience: 07 July 2023
The price for leaving me in danger stranded with no water or meds for 5 hours £14.00 a hour what a liberty!