Vodafone Egypt — very poor customer service
I have been in Cairo Egypt for the last 5 months and moved to Vodafone Egypt from my previous Mobile Internet service provider because of this poor Internet signal coverage. Since then I enjoyed Vodafone Egypt relatively good Internet signal strength.
Unfortunately since a week, ANY amount of money I add to my prepaid account DISAPPEAR in less then an hour. This in itself won't be a big problem since most of my telephone calls goes via VOIP to abroad friends and colleagues and I have a 6GB monthly Internet bundle. The PROBLEM is that in order to use my already paid for 6 GB "mobile Internet bundle", Vodafone Egypt require me to have at least 1 L.E. (Egyptian pound) in my account. Being that my credit mysteriously set to zero shortly upon any recharge, I have been completely stuck with no Telephone or Internet connection for more then a week now which is quite a problem for my work.
I would have solved the problem by buying a new SIM card (new number) if Vodafone Customer Care wouldn't promise to solve it :the next" 12 hours. Now after a week and at least 20 calls to the Vodafone Customer Care, few visits to the local Vodafone dealer in Maadi (Cairo) and having re-charged my account 4 times I have to do my work and writing this complain from an Internet cafe.
Vodafone Customer Care has given me a VERY POOR SERVICE both technically, since they didn't solve the problem and professionally since they don't seem to be able to trace the LOG on my calls to them and the systematic reset of my credit to zero WITHOUT any voice or data traffic and even tried to prevent me from filing a COMPLAIN. Their manners should improve quite a bit and so their technical support.
I'm waiting now for someone from Vodafone Egypt to call me to follow up on the COMPLAIN I filed.
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