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Vodacom review: Urgent complaint regarding poor cellular signal in rural area

Lesinda of ZA

Dec 09, 2025 2:00 pm EST

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To Whom It May Concern,

I am writing to formally lodge a complaint (again) regarding the consistently poor cellular signal in our area. For many years, in spite of reporting this issue numerous times, we have endured unreliable service, dropped calls, and weak connectivity. Despite being loyal customers, the quality of your network has not improved, and this has caused significant frustration.

We live in a rural area where cellphone signal is not just a convenience but a necessity. Reliable communication is crucial for safety, work, and staying connected with family. Unfortunately, your service has failed to meet these basic expectations.

We are tired of experiencing such poor service year after year without any visible effort to resolve the issue. As paying customers, we believe we deserve better. We urge your company to take immediate action to improve coverage in our area.

If no improvement is made, we will be forced to consider switching to another provider that can meet our needs.

We look forward to your prompt response and a clear plan of action to address this long-standing problem.

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