CB Telecommunications Vodacom Complaints #2-21

Vodacom review: Service of incompetent people

Hennie Hanekom of US

Aug 13, 2026 6:47 am UTC

Verified customer

Featured review

This is now the third month I have problems with incompetent people serving at Vodacom. I have change bank accounts and it was communicated to them quite a few times on email. I have also given the notice on 2 of my contracts that expires 29 August. To date I have not received any acknowledgement to that effect.

I asked them to change my debit order from month end to the 10th monthly. Since then about 3 months ago they kept on debiting me on month end. I had to pay the account manually. Every time I paid my service was cut. I have paid them round about 13H00 on the 12th of August. They said it will be turned on in about 3 hours. when four hours has passed I phoned them. They said my account is still in arrears, but they could see that the payment was made. The incompetent person said he tried to fix it and it will be fixed in2 to 3 hours. hed did not call back. I phoned them again 2 hours later. I could not reach that person. I had to speak to a different person (off for 6 hours). She told me the department only opens up 08h00 tomorrow 13/08/2026. that to me is Unacceptable as I could not attend a meeting. I lost about $2000.

Claimed loss: About $2000 because missing 2 meetings

Desired outcome: Replace incompetent personnel. Pay attention to emails sent

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