CB Telecommunications Vodacom Complaints #2-21

Vodacom review: Incompetent service

Ryan J Young of US

Aug 03, 2026 9:23 am UTC

Verified customer

Featured review

Due to a banking error outside of my control Vodacom's monthly payment failed. Instead of notifying me of the issue my lines were disconnected with no notice.
Once this was brought to my attention the payment was made in store within an hour and I was assured in store and via the call center that my lines would be restored with 1 hour.
This was not done.
Three hours later I after sitting on hold for over an hour I was informed that my lines were still blocked due to an internal system error and that the line would be restored by 6pm (8 hours after I was disconnected) but of course this didn't happen either and the line was only restored later that night with no notice from vodacom that it had been delayed or corrected.

But it turns out that Vodacom only reconnected half of my lines and now 4 days later I am forced to wait on hold again to restore my lines.

This pure incompetence from Vodacom and the income I have lost over these days without my business line is unacceptable.

I would not recommend Vodacom to anyone and am seriously considering moving my 10+ year multi line contract to another provider.

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Aug 03, 2026
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