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Vodacombilling

1
N Sep 10, 2018

I have my Vodacom account on a debit order. My account was debited for R553.48 at 02:15 on 4 Sept 2018. Vodacom are saying my account in arrears. Catch a wake up.
Then it is impossible to call and speak you your consultants, no bloody option available to discus and clear the damn issue. Get your admin in order and stop making issues for customers who ensure they accounts are up-to-date.
An apology is required, please call me to apologise for your incompetence.

billing

  • Updated by Namita Jugath · Sep 10, 2018

    I was called by a rude lady working at Vodacom. She offered my some data package. I asked if it has a cost, I am not interested. She went on to advise it is for R89. I said I am not interested as I have wifi at work and home.
    Instead of just saying thank you and ending the call as a normal decent human being would, she cuts the call.
    Do some training to your staff on customer service.
    YOUR SERVICE NEEDS SOME SERIOUS WORK!

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