Vodacom

I have called Vodacom on the 5th of January this year to ask if they need a notice of cancellation but the agent told me that I don't need to give notice, the contract will be automatically be cancelled. On the same month one of their retention's agent by the name of Muzi called me to persuade me to upgrade but I told him that I've been retrenched so I won't be able to pay the contract, he kept insisting but I told him that I'll have to speak to my wife and that he must call back and when he did I told him that I don't want to upgrade. One lady called again to convince me to upgrade but I told her that I'm not interested because I'm no longer working, so it came to my surprise that around February that my number was not cancelled it was upgraded without my consent, I called again and their manager listened to my call and the agents and he confirmed that I didn't upgrade and he promised that they'll cancel my contract immediately of which they did around March or April. So now Vodacom has sent me a statement stating that I have 21 days to pay R977 or else I'll be handed over to lawyers of which I didn't even utilise that airtime as Vodacom number was my secondary number. How do I pay such amount as I have told you that I'm no longer working

Good day
I am extremely furious with the service that my husband and are receiving for Vodacom.

Firstly Vodacom made a mistake on they side and stopped my husbands debit order, thus leaving him in arrears.
We are currently buying a house and was unable to do so, due to this account been in arrears. In July 2021 we paid up this account and was promised the paid up letter so we can proceed with our purchasing of our house.
Its been a month and no paid up letter, we have been calling daily and nobody is getting back to us.
as a result we lost the house that we were looking to buy.

Who ever vodcom handed over this account to, they should request the paid up letter

This is extremely upsetting.
I cant buy the house all because of this account.

[protected]@gmail.com
[protected]

If someone can make contact urgently I will highly appreciate

Sale order: SO210715-594359
The installation has not been done since 15 July 2021.
Timeline:
16/07- Vetting application notification received.
19/07- Fibre order confirmation letter received.
19/07- Home installation appointment booking confirmed.
19/07- Service activation appointment booking reservation is done. the reserved date is 21 July 2021 at 2 pm.
23/07- Sim card and USB dongle delivered to our place.
27/07- installers arrive 6 days later than the scheduled date when some renovations are being done to the house on that particular day. Installation fails. No communication was received on the way forward.
06/08- An inquiry is made via call center and another installation appointment is reserved for Monday 9 August 2021 at 9 AM.
09/08-no one pitches up for installation.
10/08- No one pitches up.
10/08- A follow up is made via call centre and another booking for installation is made for 9 August 2021 at 09H00.
09/08- no one arrives for installation.
10/08- Follow up is made via call centre and a query lodged with reference number SR210810-926970.
11/08- No one arrives for installation.

i keep getting messages that I am in arrears

the fact that you people are NOT capable of handling things is VERY irratating

i have cancelled my Insurance
this was confirmed
now I am apparantly in arrears

you are certainly the WORST COMPANY IN SOUTH AFRICA

Since the 1st August 2021 my Fibre has not being working. Numerous calls and still to this day 10 August 2021 still no Fibre. The technician department is very slow and they need more Technicians for the field work. I have being using Hotspot for all my company work. Extra cost for me.
Not sure is my account will be credited for the time I have not being using the fibre. They really need to check themselves as many people will be leaving them.

Been waiting for my fibre to be activated for over 10 days.
Each consultant spoken to is unable to get the service activated, when I call again I have to start my story again and no one bothers to follow up. Spoke to a team leader by the name of Denver Anthony who has done nothing to help and is just as clueless as the consultants.
Absolutely appalling service and if this issue isn't sorted out on Tuesday 10/8 I'm going to get another service provider. I have multiple accounts with Vodacom cellular and have a good mind to cancel those ad wrll

I have a handset insurance on my vodacom cell phone number [protected] and ID number [protected]. I have been trying to cancell this policy since November 2020 and later in March 2021 was referred to Finrite insurance company because they are responsible for all their insurances. When I ask why was I not told about them from the beginning they told me on all the record about my cancellation request. In March I consulted Finrite telephonically and thaey confirmed that it has cancelled, the will communicate with Vodacom, days later I received an sms from Vodacom informing me that they have added Samsung Z2 with the cell phone that doesn't belong to me and without my concern. I have been send from pillar to post ever since then, please I need help because currently I am unemployed and can't keep on borrowing money to pay insurance.

Regards
Mathoma Matjila

I have recently upgrade one of my Vodacom sim number [protected] and I was told by the sale lady that the upgrade will come with R1000 voucher on the 01 0f August 2021. Till today I have not received the Voucher and Vodacom said the fault is with Elite Mobile, Called Elite Mobile and they are saying that before they can send me the Voucher, 3 debit order payments must go off first. And during the sale of this upgrade has never told me this. I need t speak to one of the after sales managers to called me, as I cant get through to them on this number 0821945. At Vodacom there is no customer service and you can't speak to any manager. I demand to be called immediately by the CEO, As I have already send him 20 emails without no service. My Contact number is [protected]

Good Day
Logged a relocation on 29th July up to now no one at VodacomFibre could assist with reference number to book the relocation and fix my Fibre. Today is day 9 with no response and no feedback from Vodacom Fibre. Every month you are fast to take the payment but when I need you assistance this is the service I am getting. I have been a Vodacom client for 10years... this is unacceptable I cant even count how many people I have phoned in this time to assist. I have requested 3 times now for a manager to phone but NO LUCK

I am a customer for more than 30 years of Vodacom, and each time when my contract expired,
I have enormous problems.

The above mentioned Wi-Fi of me are due for an upgrade in July 2021. I visit the Vodacom Shop
In Jeffrey's Bay on the 29th of July 2021, and upgrade the Wi-Fi.

I have a daily 50 Gigabyte(during the day - not night) available, and I use much lessor than that
Each month, but the moment when I upgrade my contract, I do not have enough data on the
31st of July 2021 - run out early in the morning of the 31st of July 2021.

I phone Vodacom on 082 135, and select the English option.

Vodacom inform me that when you upgrade then they clean(remove) your available data, and leave
Only a 600 Mega Bite for the last day or two(if it is falling on a weekend).

So! I have a contract with your people until the 31st of July 2021, and I paid my payment spot-on,
Each month - I do not skip one month during this 30 years. I have much more than enough data
Of the 50 Giga Bite left to carry me through to the next month.

The implication is that I have the inconvenience of "NO" data to do functions on Saturday, with my
work on my computer/searching on my cell phone to E-Mail to my computer as supporting information.

When I phone your people on Saturday, I told them that I had already upgrade my contract at Vodacom
Jeffrey's Bay, and what's happen? They still send me an E-Mail with a new contract and charge me an
Upgrade fee of R149.99. I paid already a R150.00 upgrade fee at Vodacom Jeffrey's Bay, and sign
already a contract at Vodacom Jeffrey's Bay.

When we struggle to get data on my Wi-Fi(Saturday), I was inform that the only solution is, to buy data
On Vodacom's App. I inform them that I already try to do it from my Cell phone, but I keep-on getting
an error - Page not Available.(I make sure that each field was complete properly, and it takes me through
all the steps - but the moment you submit it - it came up with the same error. I agree later on that they can
do it from their side and swap the Airtime to Data, which they cannot swap it to data from their side.(It
was a R95.00 that they mentioned). So! I was stuck for the whole Saturday.

Please ready this complain carefully, and address each of the following:
(1) You must swap the R95.00 Airtime on the above Wi-Fi to Data.
(2) You must recall the Invoice and Contract that you send to me(in spite that I inform you that I
have already upgrade)
(3) I need a solution, and demand(according to my contract, and in the interest of service), that you
change you behaviour to "take away the customer's existing available data and allowed only
600 Mega Bite on the last day, before the contract expired". This must be for all customers.
(Otherwise I will in terms of FAIS take further steps)

I have to do my customers Investment Portfolio's management, and if I do not have data, I transfer
the bad service to them as well.(That is why I demand for all my data been available on the last day
of contract upgrades).
(Please listen to your tape records of Saturday)

I will wait for your feedback.

Good day,
Yellowwood Park, Durban, Vodacom are the FNO for this area, and are out with clients now been out for some 12 days and still no feedback regarding the time lines to when it will be resolved. There has been more downtime for clients in this area, than up time.
Been in this industry for over 30 years, and never seen such a terrible network

Good Day..So i did and application for Fiber on the 30/07/2021 . I was then approved and asked to scheduled an appointment. I did make the appointment for the 03/08/2021 @ 9am. i did not get a call from the technician to confirm anything with me. i made special arrangement to be at home so that the fiber could be installed. but no one pitched up. this is very frustrating. Secondly i have called vodacom to change my details cause they had the incorrect home address. this was done incorrectly too. they did not update my details and confirmation was not sent to RAM to update my details therefore my Package was stopped and not delivered to me today. this is totally unacceptable. and my FIBER is not installed at home yet. this means i should make special arrangements to fit vodacom's needs only when it suits them not on.

Please could this be sorted out ASAP

Should you wish to contact me feel free to pop me an email. [protected]@gmail.com

I have requested migration to my fibre line SR210716-838913 om the 16th July, signed and sent the quite on 20th July, still waiting. After numerous calls to 0821904, only get feedback that back office need to process the request, two weeks down the line and i am still waiting and tired of calling. Are they just lazy or doesnt vodacom fibre have enough people employed?

Location Southbroom KZN tenth complex

The Fibre installation has been completed weeks ago but not switched on this process has taken over two months.

The temporary data dongle supplied by Vodacom is also not connected this afternoon several calls requesting a connection

An additional complaint is that the Fibre installation team is not very professional and have either broken or left off several of the junction boxes lids. See picture

i have been contacting vodacom and have even went to 2 vodacom stores, NO one seems to know anything with regards to cancelling a contract that was done by rewards. You hold forever whilst calling rewards and no one is actually able to help. Very Incompetent department that can only be spoken to over the phone

Its over a year having the fibre network and yes we had down time, but this last month there were more down time since April 2020 in our area (Evander Phase3).
This is unacceptable service that we are paying for and making working from impossible during this time of Covid-19. On top we get communication late and we do not get any updates during downtime.
Please sort out this issue.

Since the 23rd of July i have been in contact with numerous people from vodacom, my account is in arrears so i made a payment plan and asked for my service to be put back on pay as you go, i was told that this would be done, if i have made 25 phone calls it is too little if i have sent 10 emails it is too little, i received an sms to say that my issue had been resolved and that the case was closed, but still i cannot use my phone, i have been trying to find a job to pay vodacom but i need my phone to do so but vodacom doesnt give a damn

My number was deleted from vodacom without any notice i used this number for more than 30 years i made payment arrangments with them i paid the amount .and after wards they told me that my is deleted .when its comes to this issue vodacom has a very poor service

I am in your Menlyn Mall repair shop. There are customers coming in without their temperature checked and protocols followed

I had to complete an electronic version which is correct.

Yet the next 2 customers walked in without any of the above

I am reporting this

My mother applied for a cellphone contract from Vodacom in Umtata Bt Ngebs from a consultant who's name I won't mention until I speak to the management last week Thursday. I applied for an iPhone 11, they called me the following week Tuesday to tell me that there was no iPhone 11 stock even from the hardware which was fine and understandable so I restarted my contract and picked an iPhone 12, which was promised to be delivered within end of the week because it was available, I kept receiving inconsistent calls about the color availability from white to green to green to white up until I ended up going for any color which was available, because vodacom consultants are so inconsistent with their communication, they mislead you up until you feel as if you won't be paying for the product that you ordered. They called me upon the arrival of the new stock for iPhones and told me it's available, I called in again and tried to explain to them that my mom was going to be unable to go there and sign because she was busy, a consultant that spoke to me said I can therefore go alone with a letter signed by my mom, when I got there, the consultant that attended to my call was not acknowledging what she had said, infact no one was and they wouldn't give me the phone unless my mom comes to sign, the costs! The traveling cost my mother had to make for me to go to vodacom because I was misled were not attended, my time, the time I took to go to vodacom was not acknowledged and worse part is I have to go back to Cape town with my phone, I'm a student and all my university work is on a phone, a phone which I don't have. The consultant then promised to deliver the phone on Saturday which was the next day, I left because I was angry knowing that she was lying to my face because vodacom does not do deliveries on weekends, I wanted to see what was going to be her excuse, she called this morning saying she can't leave the store today because there is only two consultants so she can't come, so does that mean my services, my mom's services will not be rendered because there are certain customers that are more important than other's? Is that what she meant? I've never in my life experienced such poor service yet I'd have to pay for it, I don't understand honestly and I need answers because I'm very agitated with the service that I recieved.