Vodacom
Reviews and Complaints

I had 2 contracts with Vodacom, but during the divorce i had to sequestrate and the accounts were part of the sequestration. On 20 October 2023 I was given documents from a SAPS member that was given to him by a "friend" to investigate me, suggesting i reported a phone to put in false claim at the insurance, which is not true. I have been divorced since 2012, this statement was given to the SAPS 2023, and on top of the statement the date is 9/27/2015.

The person logged in as "Bakker" printed or emailed this statement to someone pretending to be me. There is also a code on top. prod.Cellcsgprodwp3WPNodewp003c. Cell no in question [protected]

If there is any recording of this matter - i would like a copy as i have opened a case of identity theft, and i am considering reporting Vodacom to Popia.

There was also enquiries done 2015/04/01. 2015/09/25.2014/08/04.2014/08/05. I have not done any of these enquiries, as i know it forms part of my sequestration. Feedback can be sent to me on [protected]@gmail.com.[protected]. sooner than later please

I am a Vodacom Business fiber client and have been offline since Friday 05/01/2023 16:40 (Ref no: SR240105-818274). I have reported this numerous times with absolutely no feedback or resolution. It's not the first time I've had such trouble with support when I'm offline. They are full of empty promises and beyond that they do nothing. What is the purpose of paying for a business line but you get absolutely no support. All they say is that they are still waiting for feedback. Extremely pathetic service!

I've been having issues with my Vodacom Fiber and I have called in and logged complaints many times but still nothing has been done. I have spent many hours on the phone with many different agents but the response I always get is that a ticket has been logged and a case has been opened for me. They keep telling me that someone will call me back but that never happens. They have also billed me an incorrect amount for my Fiber which they have overcharged me. I am a new Fiber customer to them and this is disgusting service! It has been 3 months since I had the Fiber installed, and too, the guys did not even do a neat job as I still have cables hanging around and the connection is terrible. I have complained many times but nothing has been done about this. I will not be paying the Fiber bills if this bad service continues! I regret signing up with Vodacom!

on the 20th of October 2023 I did a payment via Voda pay app. It showed unsuccessful and I called in. I had to email the bank statement proving the amount went off my account. on the 18th of November again the same thing happened.

I have sent both bank statements via email to prove the money was deducted. I was told in December the payment in October is shower " Pending" on the system!? Really after almost 3 months!

After numerous emails and phone calls I am beyond frustrated.

The matter was also referred to the PNR department and after weeks I got the respond that they will get back to me!?

I tried processing an online upgrade and ran into problems. I requested a call back where an assistant by the name of Tina called me to complete the process. I have come to learn that she is employed by Chatz. After going through the required upgrade and reiterating the desired contract several times I still did not feel comfortable that the assistant processed the correct contract so I called in to Vodacom again whereby an assistant assured me that the correct contract was processed. After receiving the delivery yesterday I called Vodacom again as I noticed a charger was delivered with the order and this was not stipulated on the contract I wanted to upgrade to. I spoke to a lady by the name of Patience who confirmed that the contract was a 24 month at R299 p/month. This morning on the 01/12/2023 I login to the Vodacom App to discover that the contract is for R350 /months over 36 months! I called in again got put through to after sales who said that they will get the couriers to collect the order in 7 to 14 working days. This was intended to be a birthday gift to my daughter. I am honestly so disappointed in Vodacom and their disregard for customers. I have been a customer for approximately 25 years and I am honestly going to venture to a more reliable network who wants, appreciates and respects their customers needs and requirements. Please go back and listen to the recordings!

I've spoken to Vodacoms after sales whom ai had to contact and they keep promising that the issue will get resolved.

I spoke to Yonella on 07/12/2023,

Karabo on the 08/12/2023 who did call me back to say that the matter is still pending.

I called back today on 19/12/2023 and spoke to a highly incompetent and inadequate Tyrese who has told me that the issue will only be resolved in January 2024!

What a useless bunch...

There customer screening gets more attention than the issue at hand and the willingness to assist customers

I am highly dissatisfied with the poor level service received from vodacom repairs. I took my phone to vodacom shop louis Trichardt makhado, i had to follow up every second day, The consultant in Makhado gave me repairs number to call them as he cant assist me since then they started moving the phone to repairs Centre as i told them that i am lodging a complaint i was called 7 december and promised that i will be getting a phone 2 weeks later they all real the same notes The staff at repairs refused to advise me on the escalation process, the gave me an email which i sent an email which was never responded to. i called customer care , was told request has been escalated no one called me

Good morning,

My son’s phone was stolen on Sunday in the Wimpy in Bela-Bela. We have phoned 082-135 to blacklist the device and the sim card. We were very fortunate that through “find my I-phone” we were able to track the device from 15:00 that afternoon and also able to recover it.

I phoned then the very same number 082-135 and after going through all the steps, that is very frustrating, managed to speak to a consultant to ask for the forms to be emailed to me to un-blacklist the device. He then informed me that it’s no longer working like that. I have to take the device and my ID, as I am the account holder to a store and they do the un-blacklisting in the store.

We went yesterday afternoon to the Vodacom4U shop in Kolannade Shopping Centre in Pretoria where a lady told me it’s doesn’t work like that. I must complete the form and send it with the proof of purchase, which I don’t have as I did it on-line with Vodacom. I phone the 082-135 number again and the lady in the store spoke to the lady at the call centre in a vernacular language of which I did not understand. The lady in the store then said to me that the lady from the call centre will email me the proof of purchase. I started filling in the form at a table in the store. After completion, I still haven’t received the proof of purchase. I told the staff in the store that their service is really despicable as all of them at the time ignored me and there were no other customers in the shop. The 1 lady then said to me in a very arrogant tone that the lady on the phone is helping me, but once again I didn’t know that, as she were talking vernacular again of which I didn’t understand. I acknowledge that I was rude, but I was send from pillar to post and the staff in that store blatantly ignored me. And up until now, I still have not received the proof of purchase.

We left the shop and went to the Vodashop in the same centre. There they have informed me I must have an affidavit from the police before I can submit the form. Once again I get another message on how to un-blacklist the device. At least they realised my frustration and emailed the attached form as well copy of my ID to [protected]@vodacom.co.za

Can you please assist me in un-blacklisting the device and also send me the proof of purchase on this phone. The number in question is [protected]. I also insist on an apology in writing from the Vodacom4U shop for their utmost disgusting customer service.

Your urgent response will be appreciated.

I upgraded my contract a Vodacom bayside mall tableview

The products where advertised on your Black Friday specials

The sales person Chris told us he would have to c if he could source the phones and the watch

He phoned the following day to tell us that because the insurance limit low he could not secure the deal and the store would have to return stick firs

He told us that we needed to pick up the phones as quickly as possible so as to not impact on the insurance limit of the store

He has promised to phone us back and resolve the matter needless to say he has not

I called vodacare and they spoke to him to no avail

I phoned a second time and was told it was being escalated to management who would phone us back

Still waiting ?

The store is trying to get out of the deal which is not ethical

Why advertise what your stores don’t carry?

I would like you to investigate this awful service and advise is of when we will receive the deal products?

This does not seem to be an isolated Case if you look at the complaints listed on their website it would appear this is normal for this store

Do you not have checks on the customer care level and service llevels

Hi

i am submitting a complaint with regard to an unauthorised debit from my account with the following details:

Reference number : VODACOM 0421654707I9232139

Amount: R530.51

Debit date: 15 NOVEMVER 2023

Name of account : FNB

Account Holder : Mr Nkululeko Mqokiyana

Account number : 405769******1639

Please investigate and return the funds as soon as possible.

Regards

Nkululeko Mqokiyana

[protected]

I have taken out a new contract phone on the 7/11/2023.

On the 08/11/2023 I received an SMS message from Vodacom, there is no Cell number however it's the same number as when receiving notifications around the amount of Airtime and Data a person has left.

I responded to the SMS , by following the instructions to SMS 31118 with the words BF23. I received no notification and resent it on 9/11/2023 and 15/11/2023.

I contacted the call centre on 9/11/2023 and no one knew about the deal and i was advised by Vuyelwa Damde that because this is a Black Friday special, I should keep the record of the email to her and wait for 1 December so that the Data would kick in for the new month.

I tried to contact Vodacom again and have been sent from pillar to post to try and have the matter resolved to no avail . None of the numbers assisted [protected] an 082 1945. One of the consultants even advised I must go to the store as the phone was an instore purchase. as they cannot

Attached is the Photo of the SMS received.

I responded on 08/11/2023 18:26 , 09/11/2023 @ 14:12 and 15/11/2023 @ 14:03

I went to one of your store in Ermelo for a special you were advertising for the ps5 we went in the lady said yes there is stock and she did order one when we followed up she said no there is no stock we can wait and cancel when we went in to the store and spoke to the manager Bronwyn she said the lady never even ordered or try to process our things and that there is no stock available 3 of my employees also did the special because I told them of it and now this all my family is vodacom because I tell all about you are the best and then this happens because of you're people and they smile and like it doesn't matter in my company this is not acceptable and I will tell every one about how you handle this this is truly pathetic

Rietspruit in Emalahleni is experiencing problems with the network. There’s no network and it could be affected by the power outages and it takes time to recover. Not being able to make calls seems like a hazard as we won’t be able to connect to police services in terms of an emergency. The network problem has been happening for a while now and it’s starting to affect the whole place and surrounding areas.

I made a purchase on vodacom online a week ago on thursday 16 november, I don't mind waiting for delivery, but I didn't receive any confirmation that the purchase or contract was approved. I did receive a message saying someone will contact me within 24 hours and this did not happen. I contacted vodacom daily starting monday to try and find out about my contract and order, each time I was told my order was dispatched and will be delivered within the next day or two. Its been a week and no delivery has been done. This morning I spoke to one of the agents and she informed me that my order hasn't been dispatched and will only be delivered next week. While I wouldn't have minded waiting for delivery, having repeatedly been told the wrong information is what bothers me. I was willing to collect my order from vodacom, but the option is no longer valid.

Hi

I took out a contract in Oct 2022 - Samsung Flip Z4, in March while on a call the device just went blank, I took it into Vodacom repair Centre and they advised that it's the LCD, there was no physical damage to the device, this was a fault on the phone. When I picked up the phone, I queried whether I would have this issue again and the guy advised that I would not. At the beginning of November 2023. I experienced the same issue, where I was on a call and the device just went blank, just like previously, however I realized that I was still able to utilize the phone while connected to the hands free on the car. I then took it back to Vodacom and they advise again that it looks like an LCD issue, and they can see that it's not cracked as it would have that light under, again there was no physical damage to the device. I also advise the Vodacom assistant, that I had previously had this issue and here I am couple months later having the same issue. Apart from that ever since I picked up my device from the first repair, I would experience the issue of when the phone rings, it rings once or twice and then goes silent, and many times I miss calls due to this. I have explained that I do not want this device, and would prefer them to give me another device, as the flip phone seems to be an issue, one of which was my very concern when taking out the device, but the salesperson had said that they have not experienced any issues with the flip and the screen, and it been through extensive testing. Yet here I am 1 year later having experienced the exact problem twice. Please assist as I do not want to cancel my contract but opt for another device. My worry is that once my contract ends, I could have this problem again, and then I sit at a loss as the device would no longer be in warranty and I will have to fork out money to fix it. This is a lot of money I am paying for the same thing that keeps going wrong.

Every call to Vodacom repair Centre I have requested to speak to the manager Malcolm but his always busy or not available. I have requested a call back and still I have not received one.

Good day,

I hope this email finds you well,

On the 7th of October I received an sms and email from Hammond Pole attorneys with regards to a Vodacom account that was in arrears. Because I had no Vodacom account in my name, I dismissed these communications.

I received more emails later that weekend, and then decided to phone the attorneys. They were very rude and refused to share the ID number this account was linked to. They would also not provide the cellphone number in question.

I then phoned Vodacom, and since there was no account in my name, they could not assist me. I went to Vodacom in Clearwater mall. They checked the system, and there was no open account in my name and no sign of any account in arrears.

I phoned the attorneys and they said I should send them the print outs. I did not wish to do so, because they could still not even provide a cell phone number linked to this arrears account. I asked them for a signed contract, which I still have not received to date.

No they are threatening me with a bad credit record if I do not give them an affidavit.

The reference number is HP868590

Contact number [protected]

Mxolisi Dube is the person who emailed me.

[protected]@hpd.co.za

I am not willing to share my personal details with this company as I am not sure if this might be a scam.

Please assist me in this matter.

I decided to pay off my outstanding contract amount, requested for a settlement statement from Vodacom which I received on the 29th and I was then advised to pay for the last debit order to run so that I won't have any outstanding amount left after the early termination. I did as I was told waited until the 4th as per advised and I settled the amount some month end money was debited from my account, and I don't understand why, and I am not going to pay for something that I don't understand.

this is affecting my credit score; I need it to be resolved as soon as possible. otherwise, I will have to escalate to my attorney to deal with Vodacom this is unacceptable.

"Avoid using abusive language and CAPTIAL letters" Goes to show how incompetent all of you are that you take offense to your own stupidity which led to consumers using the above, speaks volumes about how many of these actual complaints are resolved after it being lodged.

I have three contracts with your brainless company which I undoubtably regret. Recently I have upgraded one of my contracts and downgraded the other two and seemingly to my surprise, I should have prepared myself for the BS I received.

1st contract should amount to - R325

2nd contract - R250

3rd contract - R99

So now you can go and listen to all the calls I received and do a proper investigation before billing me incorrectly.

If this is not resolved regardless of your policy based on returning items before a period of time, I will take this to the ombudsman and copy in your CEO.

Contact number +[protected] - Tiffany Cornelson [protected]

On 07th February 2023 I phoned the Vodacom cancellations department because I was considering migrating to MTN with my two contracts which was due for upgrade. The consultant then told me they will put me on a month-to-month package at a discounted rate until I upgrade which I can cancel at anytime. I then received messages stating I was upgraded for 24 months. I then phoned and complained that I did not upgrade, I was told the matter will be escalated and the upgrade cancelled. I phoned several times after that to have the matter resolved. Today 13th November 2023 I phoned Upgrade's department to upgrade my two contracts and was informed I can only upgrade in 2025. I am shocked and disgusted with the fraudulent upgrades that consultants are getting away with. I cannot pay for an upgrade that I did not authorize which I must pay for 2 years. I phoned several different departments today (upgrades, customer care, cancellations) and I am tired of not getting assistance. The managers are hiding behind the front-line consultants and not taking our complaints seriously. If this matter is not resolved, I intend lodging a case of Fraud against Vodacom for trapping me into a contract I did not agree to and making me pay for it. I definitely want to change to another service provider due to this unethical behavior.

My e-mail address is lorna.[protected]@gmail.com

[protected]

I have had my number [protected] for 20 years and have always put roaming on when going overseas and sent an sms at 3months as advised and also topped my account up before the 6months was up, also as advised. This time my phone was disconnected and funnily enough your salesman at your Longbeach mall store remembers allocating my great number to “someone “ Not only have I lost my number but also my credit. I have asked your salesman and looked on your website but have not been able to find ,in writing , the rules regarding roaming. Your comments regarding this asap would be appreciated before I take this further

I've been a contract customer of Vodacom since 1995 (28 years), and have for the past year been trying to cancel my contract via email. As I live in Malawi for the past 16 years, I don't get to South Africa that often. I'm 65 years old.

I am getting no response from any human at the emails listed, and in the mean time I'm being sent a bill (based on the expired contract, that I didn't renew, after numerous request to set my two remaining numbers 082 9234 *** and 082 921 3***to pay-as-you go numbers.

If I get any response at all, it is just to send me to another email address of another "department", and mostly end up with a email telling me to contact the help robot ( which is of no use in this instance at all)

I'm concerned that my numbers will be terminated and I have several software and banking applications relying on these contacts