Vodacom

I contacted vodacom on the 02/06/2017 at 16h10 to find out if i could cancel a contract not being utilised due to Phone and sim being either stolen or lost - advised them that I had activated a new contract to replace this one. Asked if there was a possibility of cancelling without penalty due to the fact that we are not using this number anymore and am now paying for a service I am not able to use. I asked to speak to a Team leader at the call centre - when the service agent tried to put me through the 2 team leaders on duty refused point blank to take the call. The service centre agent then advised that he would escalate to higher management the same day - it has now been a week - still no phone call and I have R400.00 worth of unused airtime. As I work in the industry I know that they can waiver penalty in certain circumstances and as the new contract is actually more expensive than the current one And considering that I am not ale to utilise this I would have thought they would be more accommodating. I have been with Vodacom for around 18 years and I am ashamed to say that such a loyal customer is treated in such a terrible manner. You would think that they would as promised on TV and ads offer good customer services especially to loyal customers - I can tell you one thing - I know someone that is with MTN and the service she receives is exceptional - they offer loyal customers benefit and gifts you be the judge.

Account No. I2451732 in name of Edwin Julyan:

1. Data contract [protected] expired end of May 2016. Contract was cancelled at the Fountains Mall, Jeffreys Bay of before expiry date. Account was billed for June, July, August and September for this contract R109-00 per month. Refund of R436-00 requested.

2. Cell contract [protected] upgraded in Oct 2016. From Nov 2016 to Jan 2017 I was charged for 2 Handset Installments. Apparently, according to your staff, it is for the overlapping period of the upgrade. Nobody informed us that there is a fee for that and not one other company is charging the 2nd handset fee. Therefore refund of R130-01 x 3 = R390-03 requested.

This query started in from July 2016 with calls and emails which have been read, people phoned me and yet to today's date the problem has not been solved.

i'm Andre Schell - [protected]

This is the second time i'm having problems with Vodacom and my account.

first i was with altech autopage and when Vodacom took over my account my account went up, i signed for a R509.00 premium with altech and Vodacom made is R631.25 monthly, i tried to fix it but again Vodacom failed to assist me.

i then decide to let is go.

now suddenly my account went up to R780.24 monthly and again i did not sing off on this.

if your not going to fix this then i'm going to take legal action.

Hi
We have been without signal for more than a week we report this problem no one make contact and sort out the problem vodacom dont care about there customers.
Mtn and cell c do have network in the some area why not vodacom?
They said they are going to sort problem out but it has been years and this signal is not better. Almost every month the signal give problems.
So what are vodacom going to do about it?
This is groenland berg pole in western cape

I am very unhappy about very bad service in your woodlans
store. I was there on saturday morning just after 8 am.
I asked them for a screen protector for my samsun s6 edge.

They told me that the only person who can help me only
comes in after 11 am and that they "anyway" don't have any
"plastic" in store.

That is totally unacceptable. Why, if the shop opens at 8
they could only assist me with a screen protector after 11.
And why don't they have any "plastic" in the store.

Very very very bad service

lisa coetzee
[protected]

Im not sure why Vodacom has this game you win discount vouchers but never receive the sms. Ive been calling Vodacom since last monday for assistance then i was sent from pillar to post i had to call 2 different numbers both occasions was on hold for nore than 18mins then i was told to dial *123# the lady who was guiding me didn't know to navigate the page she said she would call me back im still waiting. I figured out myself how to resend the sms but still nothing came through. Can someone help me pls?

This terrible ordeal started when Mondo Mobile(Vodacoms sales department) phoned me on the 24th of March 2017. The lady offered me a renewal of my contract wich entailed more data and minutes for the same price. I informed her over and over again that I still want to upgrade my handset .She told me it is fine I can still upgrade my handset, I agreed to the renewal as I was told under false advertising that I can still upgrade my handset if I agree to this deal. When I tried to upgrade a week later they informed me that I'm only due for an upgrade December 2018 as they did a non-device upgrade on my contract. I immediately phoned Mondo mobile to lodge a complaint as I want this non-device upgrade reversed. They phoned me on the 11th of May to tell me that they listened to the phonecall that was made to me on the 24th of March and it was in my favour. They said they will reverse the non-device upgrade, they added that it will take 10 working days. I gave them a entire month of May to do this reversal and nothing was done. After numerous phonecalls to vodacom and every consultant telling me something different, is still has not been reversed!. I'm hopeless and tired. I have lost all my faith in Vodacom.

Long story short, summarized:

1. Contract sim that was unpaid for a while as it was not used
2. Paid the amount and sim was unbarred after struggling for almost 2 weeks with Vodacom accounts and support
3. Upgraded the contract to a new one and submitted all the details for a debit order which was loaded according to Vodacom
4. End of the month came and 2 days later, the number was barred again, for an astronomical amount about 10 times that of the new contract
5. Struggled with accounts department again, only to find the debit order was never loaded so non payment was Vodacom's fault.
6. Paid the balance owed and was told to turn off mobile for 2 hours and back on again.
7. Sim still barred after 2 days, checked online and new balance of new contract shows, with no amounts outstanding. Called Accounts again and something else was wrong which was corrected by them, again had to turn off for 2 hours.
8. Turned sim back on after 4 days...still barred.

Customer name: Lionel Hunter
Company: Hunters Fitment
Number in question: [protected]

I moved my mobile service from mtn to vodacom, in hindsight am now very sorry I did.
Vodacom brooklyn initially battled to get the number transferred and opened the new contract under a new number on the 19th may '17.
I went to mtn to ensure my original number was ready to be transferred and returned to vodacom on the to get my number changed a number of times, even signed a cancellation and new contract.
I am being billed by vodacom for this contract but it s useless to me as I use my existing number which can only receive calls but not dial out not get access to data.
It is now the 9th june and at my wits end to get this resolved. I have been to see the brooklyn branch manager and have tried to phone the complaints line per the in-store complaints process but there is no answer.

An incorrect amount of R452, 77 was debited off my account on the 28th Feb. I then requested my bank to reverse the charges and contacted Vodacom on the 1st March where the consultant informed me that it looked like somebody else's account had been added. Vodacom did not resolve or even get back to me regarding my query.
I've then started contacting Vodacom again as this was affecting my credit ratings but they promised to resolve in 7 working days which did not materialize. When I called them after 9 working days they had not even allocated a consultant to investigate my account and in the meantime I've made payments for which I believe I'm owing on the account.
They refused to send me notification in writing and each time I ask to speak to a Supervisor my call either gets mysteriously cut or I hold on for ever until I eventually put down. I'm really frustrated and regret taking out a second contract with Vodacom. My reference number is [protected] and I can be contacted on +[protected]

My complaint is about a double charge to my account that vodacom just does not seem to be able to remove or refund me.
I did a request online in april 2017 to receive the new s8 on upgrade once launched in sa. They did everything telephonically and all was sorted. They had a problem. Due to the fact that I was on a package that vodacom no longer supports I need to change to a red select +. I had no problem, it is what it is.
The upgrade took place and I received my phone a couple of weeks later (Beginning of the month in may). I looked online at my “current bill” on the 29th of may to see what charges has transpired, only to find that vodacom has decided to charge me twice on one line, once for the old package and then another for the new package? We are talking r800 extra
I phone the call centre on the 29th of may that states that we as red customers will receive specialist service but the call centre operator could not understand why I am unhappy with the double charge and I was disappointed with the lack of understanding or knowledge of how to treat a customer. I then got hold of the team leader arthur that said he understands completely, that I am correct, they have made a mistake and will sort this out by refunding me.
He stated that he can only do so once the billing has commence and this will be done on the 3rd of june but by the 4th it will be sorted. By the 5th I checked and nothing. I phoned arthur and he apologised and admitted he forgot but said this will be done today and he will give me feedback.
By the 6th no feedback so I phoned him again and still nothing but more excuses. He promised this will be refunded by today the 9th of june. This morning I checked, still nothing. What am I supposed to do? I will not pay and extra r800 for services not used or asked for yet they cannot repair the bill?
Vodacom keeps sending me an sms after the service call to ask if I was satisfied with my service received, I keep on saying no, they reply by saying someone will call in 24hrs, no one does? So what now?
This account is paid by debit order and I can return it but that does not solve the problem. I need someone to address this and sort it out. Surely this cannot be such a big problem to rectify. How many more days/ weeks do they need to do this?

My name is Anben Sami and I have recently purchased Vodacom Data contract of 10gb from Game. My wife advised me against going with Vodacom and now I know why. Since I bough the contract my data only worked for 2 weeks and then my line got blocked.

I called on 4 times and and nothing was sorted out.

4th June 2017 - Spoke to Ronnie Chauke who said he will sort out the line. It worked for one day and got blocked
5th June - spoke to Tando who said it was a credit limit problem and he will increase it in 48hrs and I wont have a problem. He was rude and did not resolve the problem. My line was still blocked
8th June - spoke to Rosemary who said she will sort it ut as the other consultants did not do it. She was suppose to call me back but did not.
8th June - called and asked to speak to a manager. Called Bellville branch in Cape Town. Norma Manyegeza promised me that the manager David Ngeaisa will call back and he never did.

So as you can see Vodacom really is useless in their service and in resolving problems. I would advise that nobody go with this network! My data line [protected] is still blocked and I am paying for it. Cant believe I bought shares in this useless company..

I have cancelled contract for ruter 3 weeks back, due to poor service received from vodacom. i was charged double amount tried to contact vodacom many times without any assistence then i decided to cancell the contract within 14days, the ruter was collected but the amount is still showing on my invoice. Vodacom is again charging me double amount for the handset installment when i call to get reason as to why no one is able to assit they are telling me different stories that i dont understand and my problem is still not solved.

Can you please help us?

We are staying in in Zinnia Street Ridgeworh Bellville and we barely got any Vodacom signal in and around the house so we are most of the time offline than on line with our cellphones.

I have got the same problem with mt portable Vodacom Modem the highest that the signal go if you are lucky is two bars the same as on the cellphones.

We are 7 people in the house using Vodacom that experience the same problem.

We will appreciate it if you could help us or direct us what to do with the problem.

My particulars are:
Dawie Knoetze
Cell No: [protected]
Email Address: dawie.[protected]@gmail.com

Thank you very much.
Dawie Knoetze
.

Vodacom Kroonstad Pick a pay centre:

There phone is constantly ringing - I often phone and almost every time it just rings, sometimes they only answer the next day, even in store we can hear the phone just ringing, as they don't answer the phone if they busy? Why? there is 3/4 staff on the floor, and the managers is NEVER ON THE FLOOR or come to help. If they very busy they will go to the back to ask questions but no one comes out from the back to assist. Sometime we can hear chatting in the back? so why can they not answer phones. all businesses have to little staff, yet they still answer the phone!

The staff is very friendly and helpful. but management must help the poor staff when it is busy and someone can certainly answer the phone and just take a message.

I had to blacklist my phone when it was stolen on the 18th of April 2017. The stolen phone was recovered within a day and after numerous calls to Vodacom they eventually said that we have to go in to a branch with the box to fill in an unblacklist form. The store we visited on 22 April 2017 is at Wingtip Shopping Centre and the staff member (Queeny) who assisted us said it would take 21 working days which we could not understand since the process to blacklist is much easier. And we waited... That being said we went back to the store after we also called the vodacom helpline to assist in the matter (who could not assist, the staff member said that the contract had been moved to a business line which no one had authorised) The same lady who had originally assisted us was very rude and threw her pen on the table when we wanted to know what happened since the 21 workings days had lapsed.
We had to fill in yet another form to unblacklist because neither the phone or number had been unblacklisted but blacklisted yet again on the 23 of April 2017 at Kolonnade which did not make sense since we filled in the form to unblacklist on the 22nd of April.
My husband called yet again on the 7th of June to enquire and the staff member said that it take 48hrs to unblaclist a phone & cell number, he said that he would email the forms yet again to be completed which he did not do and I find this whole experience unacceptable.
No one in the company gives the same answers, so I will probably never be able to use my number or phone ever.
I have never encountered such a useless service provider.

Hi, my name is tshidi. On 11 april 2017 I called cancellations to cancel my contract that was to end in may 2017. The guy from cancellation called siyabonga helped me and told me about a tablet deal for which I was to pay r99 for 110 airtime and 1gb of data. I took the deal but on the 2 june 2017 I was charged r249 for 1gb of data I was told was part of the package. I have called they logged a fault for me but to this day no one has contacted me. I want a refund of my money and the 1gb for r249 removed from my services. Vodacom agents sell us lies. They trick us into cotracts and do no get what you were promised.

Below is the reference number I was given. I do not want another mistake this month end.

Ref: [protected]

On the 5 May I called your online upgrades dept. & upgraded my 082***2552 to a 3G-Vodacom Tap 10" contract.
I get a delivery from Ram couriers & only the SIM card is delivered.
I called ASHLEY who did the order & he tells me they had problems with all orders that week & that the device will be coming. I waited. Called & spoke to Michelle the team leader & she tells me the same thing... From then till now & have spoke to over 10 agents as to where this device is & no one knows. I finally get hold of Ashley again (since he doesn't call me back).. He says I must get KENDELL at Like-minds to sort it out as he sent her 1000s of mails & she will send the Tablet as they decided not to collect the SIM card, but just issue a device. I even tried cancelling this contract because I am so frustrated. Samantha at the Cancellations dept. said she will check what is happening as according to RAM the device was delivered. Still waiting for her to get back to me. I called again today 8/6/17 @ 8:45 & spoke to Keziah at the online dept. & she confirms there was a backlog of devices & many customers did not get the goods & that it was issued separately... I told her that Kendell, Ashley & Michelle don't bother to get back to me regarding the status of my order saying its out of their hands (not their problem) but I have already been billed for the goods. Then one of the cancellation agents has the nerve to tell me I cant cancel because I have the goods & I need to pay for the cancellation of the contract.
It seems no one WANTS TO or CAN help but to quick to take the order.
I hope I get a response to this & that it will be resolved ASAP

On the 27th of MAay I took out a Vodacom contract on the P10 + P8 lite deal. Today my first debit order went off an totalled R809. My package is R559. If you include the sim initiation fee it should total R656. I was charged a pro rata amount for the period of time that I had the phone, up until my first debit order. That was NEVER explained to me and if i had known I would have activated my package AFTER my debit order.
I was assisted at Tygervalley Centre by Donovan Botes. Now you people will probably tell me that I should have read my contract (which I obviously don't have a copy of) but when you ask the sales assistant what your installment amount will be for the first month and they don't tell you that a chunk will include a pro rata amount and that it would be better to take your debit order on the 30th or 31st, I would call that misleading information.
Vodacom is literally the worst and I will definitely be taking my business elsewhere.

On the 31st of May 2017, I noticed a service content charge on my contract bill I called the vodacom helpline, to my surprise, they said I have included a service called VIP gaming MTD Digital South Africa, which charges R10 a day, which I knew nothing about, I requested it be cancelled and I be refunded for the months I have been charged. After numerous calls, kelebohile, Xoliswa, Mbali, David and chadwin were unable to help, I called again today 07 June 2017, Xoliswa say's the systems are offline and unable to assist and gave me an overseas number to call. HOW MANY MORE CUSTOMERS ARE VODACOM ADDING UNAUTHORISED AMOUNTS TO THEIR BILL'S, IS THIS LEGAL?.