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Excess Telecom Customer Service Phone, Email, Contacts

Excess Telecom
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www.excesstelecom.com
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4.8 16 Reviews
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Excess Telecom reviews 16

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Excess Telecom Mixed Experiences with Excesstelecom

Having read through various reviews of Excesstelecom, it's clear that the experiences of customers are quite diverse. While some customers have expressed satisfaction with the products and services, others have faced challenges and frustrations. For instance, there are positive comments about receiving quality tablets with all accessories included, fast and reliable service, and professional customer support. On the other hand, there are complaints about unauthorized changes to ACP benefits, difficulties in contacting customer service, and issues with product quality and delivery. It seems that Excesstelecom's offerings have elicited a range of responses from customers, highlighting the importance of thorough research and consideration before engaging with the company.

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  1. Pros
    1. Free Lifeline Plans
    2. Nationwide Coverage
    3. No Contracts Required
    4. Variety of Phone Options
    5. Easy Online Application
  1. Cons
    1. Limited Network Coverage
    2. Restricted Plan Flexibility
    3. No Premium Device Offers
    4. Potential Customer Service Delays

Is Excess Telecom legit?

Our conclusion: ComplaintsBoard has reviewed Excess Telecom and concludes it's largely legitimate. Interactions with Excess Telecom's website can generally be safe. You can trust Excess Telecom's services, but remain informed and cautious.

Excess Telecom earns a trustworthiness rating of 73%

Reliable, but always remember to protect your data.

We found clear and detailed contact information for Excess Telecom. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Excesstelecom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Excesstelecom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

About Excess Telecom

Screenshot Excess Telecom
Excess Telecom is a telecommunications service provider that specializes in offering affordable wireless solutions to customers in the United States. Their services are primarily focused on providing mobile phone plans that cater to a variety of needs, including talk, text, and data options. One of the key aspects of Excess Telecom's offerings is their participation in government assistance programs, such as the Lifeline and Affordable Connectivity Program (ACP), which aim to make communication services more accessible to low-income individuals and families.

Customers can choose from a range of plans that Excess Telecom provides, with varying levels of data and different features to suit individual preferences and requirements. The company also offers a selection of mobile devices that can be used in conjunction with their service plans, allowing customers to either purchase a new phone or bring their own compatible device.

Excess Telecom's services are designed to be straightforward and user-friendly, with an emphasis on providing essential wireless connectivity without complex contracts or hidden fees. They also provide customer support to assist with any questions or issues that may arise with their services.

For those eligible for the Lifeline and ACP programs, Excess Telecom facilitates the application process and provides the necessary information on how to qualify and enroll. This is part of their commitment to ensuring that more people have access to the communication tools they need for everyday life.

In summary, Excess Telecom offers a range of mobile phone plans and devices, with a focus on affordability and accessibility, particularly for those who qualify for government assistance programs.
How to file a complaint about Excess Telecom?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Excess Telecom in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Excess Telecom. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review about Excess Telecom on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

Ensure you follow these steps carefully to effectively file a complaint or review about Excess Telecom on ComplaintsBoard.com.

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  1. Excess Telecom contacts

  2. Excess Telecom phone numbers
    +1 (800) 615-0898
    +1 (800) 615-0898
    Click up if you have successfully reached Excess Telecom by calling +1 (800) 615-0898 phone number 0 0 users reported that they have successfully reached Excess Telecom by calling +1 (800) 615-0898 phone number Click down if you have UNsuccessfully reached Excess Telecom by calling +1 (800) 615-0898 phone number 0 0 users reported that they have UNsuccessfully reached Excess Telecom by calling +1 (800) 615-0898 phone number
  3. Excess Telecom emails
  4. Excess Telecom address
    3245 Peachtree Parkway, Suite D, Suwanee, Georgia, 30024, United States
  5. Excess Telecom social media
Excess Telecom Category
Excess Telecom is related to the Telecommunications category.
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