Virgin Active South Africa — virgin active lorraine worst service and no care staff
I am logging a complaint due the gym is taking money from their clients, but not providing a great gym experience.
Aircon does not work at all causing some gym classes being cancelled due to this. The place smells horrible.
Almost 60% of the equipment is out of date and even worst does not get fixed when faulty.
Complaints feel unheard by the staff and they keep brushing the complaints as nothing is wrong.
The neighbour virgin active gyms are way better in service, equipment and staff. Can we please have someone in authority to fix this club urgently before all clients convert to the competitors like Profiles, Planet fitness and etc.