Virgin Active South Africavirgin active lorraine worst service and no care staff

B Jan 08, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

I am logging a complaint due the gym is taking money from their clients, but not providing a great gym experience.

Aircon does not work at all causing some gym classes being cancelled due to this. The place smells horrible.

Almost 60% of the equipment is out of date and even worst does not get fixed when faulty.

Complaints feel unheard by the staff and they keep brushing the complaints as nothing is wrong.

The neighbour virgin active gyms are way better in service, equipment and staff. Can we please have someone in authority to fix this club urgently before all clients convert to the competitors like Profiles, Planet fitness and etc.

virgin active lorraine worst service and no care staff

Responses

  • Go
    Gordon R Jan 14, 2019

    Virgin Red Parklands Aircon air-conditioning has been an issue for far too long, managers and staff don't seem at all interested in sorting the issue out properly, after complaining I keep getting told the same thing "the aircon trips when the weather is hot", ridiculous. It's stifling in the gym in summer with no ventilation or alone air-conditioning, an unbearable gyming experience.

    0 Votes
  • Sh
    Shaun Wiid Jan 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Air-conditioning at Parklands branch has been an issue for about 2 years now, I (as well as other members) have complained plenty to no success. Their response is either "the air-con is on" or "it tripped and we'll put it on". Air-con often blows hot air and IF it is on blows on it's lowest setting. I can confirm the gym smells terrible and is stuffy due to lack of circulation. I'm not sure how this branch passed requirements for an environment conducive to training.

    0 Votes
  • Da
    David Lipman Jan 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am also experiencing the same issue at Virgin Active Red in Parklands. Airconditioning has not been working for several weeks now and mens change rooms smell very bad of blocked drains.
    I reported the matter to head office and the manager Samantha. I have not returned to gym now for almost 2 weeks and am still waiting for this matter to be resolved.

    1 Votes

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