Village Inn Restaurants review: Food quality for delivery service

I ordered chicken fried steak and eggs and pick 4 meal sausage bacon eggs over medium and biscuits and gravy. No gravy for chicken fried steak, the hashbrown literally had no browning and were very raw, and eggs way overcooked. The pick 4 eggs were overcooked and the little plastic ramiken was barely a 1/4 full not even enough gravy to cover 1/2 of the biscuit. Called to complain and waitress informed me manager was too busy to talk to me. 1 hour later manager calls and basically tells me i'm sol for dinner tonight (it was refunded). I go to this restaurant frequently dine in and never have had poor service. It seems quality control at 99th and mcdowell in phoenix az for delivery is non existent. Do something about that