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Village Inn Restaurants
reviews & complaints

Village Inn Restaurants
reviews & complaints

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180 complaints
9 resolved 171 unresolved
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J
3:22 pm
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This review was chosen algorithmically as the most valued customer feedback.

Village Inn Restaurants - Bathroom cleaning

I was in the women's restroom using the bathroom when a male server walked in and started cleaning. I flushed the toilet and saw him peaking through the stall at me. I told him I didn't like it when males came in to the women's bathroom. He said, "yeah but I'm just cleaning so it's ok". It's not! He was a young guy with dark hair. This is harrassment. I...

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R
12:05 pm
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Village Inn Restaurants - Bullying and being rude to me

Hes the head dishwasher and im the second dishwasher ive been there for about month and hes been cursing me out hes been there for 3 years i told the manager to schedule me by myself so i can work by myself so i don't have to work with him. And shes not allowing it so i was wondering if you could possibly do something about it were i can keep my job

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C
1:54 pm
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Village Inn Restaurants - Staffing- Amy the waitress-Filthy

I witnessed Amy, not once but twice..Took it upon herself to step up inside the booth with her filthy shoes on to close the shades while patrons were eating. *****Not once did she clean the seats before she seated the customers.***** The problem that I am Help having is that Amy asked an elderly gentleman to get up while they(his wife) were eating to close...

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P
9:37 am
Verified customer This complaint was posted by a verified customer. Learn more

Village Inn Restaurants - the policy of not allowing senior discount on free pie day.

When eating at Village Inn in Tulsa recently, on Free Pie Wednesday, we were informed that we could not get the free pie and use our senior discount too.
There were several people eating, ranging from pre-teen to our age. I asked the management if everyone in there, regardless of age, would get free pie. They said yes. Then I asked them what good is offering a Senior Discount if they weren't going to honor it. As a 70 year old, I felt discriminated against because the 9 year olds got exactly the same thing I did.
That's just wrong!

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S
Jul 01, 2021 2:55 am

totally agree! if that had been me, i would have demanded they call the area manager. think they would have made exception rather than call them. also something like that should be posted on the door so you know in advance

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R
Mar 11, 2020 2:55 am

What is wrong is your logic. They will still honor the senior discount but they will not give you the free pie if you use the senior discount. You can get one promotion but not both. I am sure that even the nine year olds understand that simple logic. I am also sure that the nine year olds are more mature than you as well. They may be nine but you are the one that is acting like a child .

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A
2:39 am
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Village Inn Restaurants - manager

I never felt welcome in this restaurant by the own MANAGER and when closing came she stated "Are you going to pay so i can get my staff out of here?" No hey im sorry we are closed would you mind? NOTHING even walking in the door she sat us all down and said " we are closing so it could take a while. And the food was old that she served us that i paid for. I...

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B
10:54 pm
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Village Inn Restaurants - chocolate silk pie

Stopped in and bought a chocolate silk pie at Village Inn in Parker Co. on Thanksgiving Day. Great folks and service. The pie, not so good. I've purchased several over the years for the family. It's always been a favorite. or the. Not this time. Pie was soupy. Would rename it to chocolate silk soup. Tried to report this on the Corp site. Not very user friendly.

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R
1:44 am
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Village Inn Restaurants - complement

I was trying to find a "kudos" or "comment" section on your website and unfortunately this is the only form I found to submit a positive comment regarding one of your employees at Village Inn restaurant located at 2340 Yale Blvd S.E. Albuquerque, NM 87106. On Thursday, November 14th my family (5) and I had an extremely long day and agreed on having dinner...

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A
10:50 pm
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Village Inn Restaurants - poor service

We frequent this restaurant regularly. There is one server there that just drives my family crazy. We went there tonight nd was placed in her area. We asked for a different server but was told that it could not be arranged. We ordered and one of us ordered pumpkin pancakes. These came out with the center still runny. We asked our server to take these back...

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B
9:20 pm
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Village Inn Restaurants - manager inappropriate behavior

Today, 11/4/19, my husband and I ate at the VI located at 15395 E. Colfax Ave. After we received our food, we noticed our food was on the verge of cold. It was barely warm. We notified the server, who notified the manager. She came to our table and we reiterated the issue. She apologized and asked if there was something she could do to make it better.Then...

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ADVERTISIMENT
E
4:52 pm
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Village Inn Restaurants - customer service

My family and I wanted to order Village Inn because of the good food and the pies. We have ordered from this location several times and had the understanding that Wednesdays your order came with a slice of pie. We ordered online for the convenience and when we arrived to pick it up we were greeted by a less than friendly cashier. He explained that pie...

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B
1:52 pm
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Village Inn Restaurants - huge matt of hair in food

On 10/24/2019 my wife ordered your strawberry crepes she cut into her crepes to take the first bite and there was a huge matt of hair inside, it looked as if someone had just cleaned out a hair brush. I understand having a stray hair once in a awhile but this was ridiculous. She contacted the manager who offered to remove the cost of the one meal, however...

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M
10:36 pm
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Village Inn Restaurants - management and being served dirty dish with meal

We went into village inn on Army Post Road in Des Moines Iowa for supper and we where served dirty silverware with our meal and we complained to the store manager and he was very rude and ask what we wanted him to do about it and after the waitress got in trouble she became very snooty and short with us. We paid almost $50 on our meals and we should not...

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S
2:19 pm
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Village Inn Restaurants - food quality

We went in on WED free pie day there was 4 of us we were seated right away ordered then waited about 35 min for are food when it came out my Turkey Avocado and Bacon sandwich had no bacon and wheat bread was burnt. My moms bowl of veg beef was cold . My son got old cold fries and greasy. Soup was spilled all over plate. The second time around as we sent...

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D
8:14 pm
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Village Inn Restaurants - failure to transfer employee correctly resulting in job loss / failure to notify employees of shut down of location resulting in job loss

I worked at the Village Inn on San Mateo and requested for a transfer to a different location. I showed up to the secondary location to talk to the manager about being put on the schedule. From my understanding that's all that had to be done. All the paperwork was done by the managers. When I showed up for work the manager Tanya couldn't find me in the...

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ADVERTISIMENT
P
3:56 am
Verified customer This complaint was posted by a verified customer. Learn more

Village Inn Restaurants - jessica manager

I just went in to order a to go order and had 2 coupons. For buy one entree get one free and miss jessica said she could not honor either of the coupons. I asked her why and she said it wasn't her problem. She was a complete bitch to us. She is supposed to be representing her company. She then proceeded to tell us as we were leaving that we couldnt afford to eat there. Really. We just are staying at the motel next door and were hungry. I am appalled at her behavior.

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I'm sorry to hear about the experience you had at one of our locations. We'd like to follow up with you about this. If you could email us at [email protected] with some contact info (phone number, email), we'd really appreciate it.

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Village Inn Restaurants - management

My manager Linda hattrick on power in Maine in Arizona. Has been extremely mentally abusive towards me and my coworkers . I have just spent the last 30 minutes looking for your corporate number. Which unfortunately doesn't pop up on any of the website. I will still be putting in a call to corporate and into Hr. She has cussed out on many occasion's because...

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H
9:03 pm
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Village Inn Restaurants - manager - terra or taura?

So my complaint is about a manager at this village inn and she cusses out her employees and makes them work 8 to 10 hour shifts and does not compensate any free lunch or a break AT ALL. I've heard the way that she talks to some of her employees and she is super irregardless to the fact that she is a manager and that she should be the one to fill in for...

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A
5:28 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Village Inn Restaurants - management

They don't hire the right amount of managers, they don't seat fairly. They schedule you on your days off and make other people work doubles to cover your managing shifts. They don't make people who have been there for a while do sidework and they make the first night shift person make salads when they get on, be there until 11/12 every other day and give them literally half of the side work. This place is not ran okay and everyone is focusing on things that don't even matter. Very hard place to work at because of the way it's ran.

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J
10:46 am
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Village Inn Restaurants - steve berry the assistant manager

He talks down to his employees and asks them personal questions . He asked me why I moved to Iowa and what relationship I have with my mom . He also told me I need to take the buss to Uber to work knowing I do summer school and I'm not available to work days he told me I need to have more independence and find a way to work . A costumer came in for a to go...

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A
8:02 pm
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This review was chosen algorithmically as the most valued customer feedback.

Village Inn Restaurants - dishonest business

The food may be good for breakfast but definitely not for dinner. As I can tell the business was very slow with two tables served when I came in at 6:00 PM. I give 2 stars to their food but 0 star for your reputation. They had promotion in Jun, 2019 with two $5 bonus cards when purchasing $30 gift card. I was told that bonus cards can be used like gift card...

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