Village Inn Restaurants review: behavior and accusation from the manager ( 1 comment)

Date of incident: 12.16.18 time: 5:30p - 6:30p. Upon arrival to papillion, nebraska village inn, located on 72nd/giles road. The hostess at the time of seating, informed my husband and I "it was buy one breakfast get one free". Upon checking out, when the manager said our bill was $21, I questioned the buy one get one free. He became very defensive asked for a coupon. Informing him we did not have a coupon because we were not aware of this as the hostess mentioned the buy one get one free. He became angry and raised his voice and said "who told you this", we said "it was mentioned to us at the time of seating". Again he yelled "who told you this"? This is unacceptable behavior on this managers part. Does it matter who told us this? He had our ticket with the waitress name. Did it matter? It was after the fact. He was not only unprofessional, but accusatory and discriminatory to not only me and my husband, but to his employees. He attempted to try and use a coupon, but at that point I wanted no favors from him. I paid my entire bill without the promotion. He said "I already rang it up". He was very argumentative, defensive and accusatory towards us. I will never step foot in another village inn again! I sure as hell hope he did not pocket the extra $12 as I paid with cash and did not wait for my change, nor did I see him put the entire bill amount in the computer. Poor customer service on this managers part. He has no people skills! Why would village inn hire an individual as such.