Complaints & Reviews

food and service is horrible!

Yesterday evening (01/17/19) at 5:30PM, a group of friends and I met at this Village Inn location (in...

unethical behavior

Menaul Restaurant-prior to Christmas I don't care who has ignition interlock or medical marijuana or whatever...

management

Hello, My name is Jordan Shepard. I worked at Village Inn at East Mexico Ave in Denver, CO. I worked there...

behavior and accusation from the manager

Date of incident: 12.16.18 time: 5:30p - 6:30p. Upon arrival to papillion, nebraska village inn, located on...

customer and the way management handled it.

My brother and I were in the Village Inn at 4416 Dodge Street Omaha, NE. On Sunday December 16th of 2018, at...

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assistant manager rami zieter at the location on broadway and centennial blvd in littleton co.

This situation took place on 12/7. I spoke with the General Manager, Nur Nobi about it on 12/8. I want to...

host

I was in your store today to have breakfast and was very surprised and annoyed by one of your hosts. Her name is Desiree and she has zero customer service. The entire hour that I was there she did nothing but walk around the restaurant with a singing Christmas decoration talking about how cute it was. She was showing other customers and would seem to get upset if they didnt agree that it was cute. She also would just walk back and forth between the register and the kitchen multiple times without taking care of any customers. When my mother accidentally dropped her fork on the floor she just walked past. I had to find someone else to get us a new one, even though she saw what happened. I thought her behavior was very rude and it seemed to me that she didnt care if she was doing her job or not. I have worked customer service in the past and this type of behavior would of never been accepted.

products and services

We were at the Centennial location last night as we do weekly. The past several weeks our food has come out cold so last night I requested the server bring the food to our table hot. The eggs were rubbery. When we placed our order, the server gave us the option of buttermilk. Pumpkin or blueberry pancakes and either bacon or sausage. There was no mention of an upcharge. However when we got the bill we were upcharged for the pancakes and sausage pattu which were included in the meal. We complained to the manager about this and he was very rude asking if we had told our server. Well our server was nowhere to be found. The manager should just take care of the customers. He should also get a handle on his wait staff instead of just saying well its busy on Wed. Then bring in more staff!! We most likely will not eat here again!!

poor management

My husband and I are both disabled and unable to cook at home. Consequently we eat out a lot. Over the past 4...

thanksgiving dinner

Our family went to village inn #700153 for thanksgiving dinner. It was horrible. 2 small pieces of turkey a...

the way they attended me and my family when we were eating there

As our day started today November 23 my family and I were having a wonderful morning and we decided to go to...

a hair

Me and my cousin went to eat for lunch today, as soon as I got my lunch, mind we only had a hour to eat, I saw a black womans hair on my chicken. I freaked and my cousin didn't want me to say anything while we were there because she was in a hurry to get back. I felt sick to my stomach and couldn't hardly eat. We had a bogo coupon which we were happy to use but shouldn't have had to have food with a black hair across the chicken. I love that place but when I arrived to sit down also the people who were across the table told me not to because there was a huge cockroach running on the seats. I was disgusted! I love this place and don't want to see it go down. Please have people use hair nets and I guess clean better so you don't have roaches.

veterans free breakfast

I went to the Village Inn for breakfast on 11-11-2018. The restaurant was under staffed then when I order the first time my food came out cold, and the 2nd time the waitress brought out my order the eggs where over medium instead of over easy and there was a hair on my plate. I went to the Village Inn on 12th st.in Ogden Ut. I will never visit this place again. Thank you Kevin Story

management at 60th and l in omaha, ne

I went in for dinner last night about 10:00pm. The lady who seated us was clearly the manager. She was very nice. However, she had a cigarette tucked behind her ear. I was shocked and a bit disgusted. I thought it was very unprofessional, and even more so being in the food industry. I just felt it was worth my time to let you know that is the kind of management you have at one of your locations.

service, length of time to get order and missing items.

During our visit to Village Inn in St George Utah number 70075 7 we entered the restaurant and after waiting...

our 3 egg omelettes:

On the October 22, 2018 at 11:29am at 4416 Dodge Street, Omaha NE, store # 110008. I ordered an Ham & Cheese Omelette, with extra crispy hash browns, another person ordered a mushroom and spinach omelette. I had to send back the hash browns because they were not crispy, the 2 omelettes were over cooked another words light browning on the whole omelette. I don't not want to send it back because we were in not so slight of hurry but enough we couldn't wait for another omelette. I wanted to bring this your attention, we have worked in restaurant business for most of our lives. So we know what goes on when you send your food back to much. Our ages range form 60 to 65.

complete disregaurd for costumers

On 10.10.18 at approximately 600 pm, I waited to be seated. In the Logan, Utah Village inn. I am a single father with limited means. Because the children like going out once and a while we choose Village inn Logan, Utah. It was the first time I had been there in 3 years. I'm a counselor who has worked with the community for several years. So I (46) and my son (11) and (5) year old daughter waited over 20 minutes. We where the only family seated.

I have never made a complaint until now. This Wednesday was very slow. Few customers in the entire restaurant. After 20 minutes of staff walking past my family, saying nothing. A couple walked through the door with complete disregaurd for my family. they seated the couple behind us walking off without any awareness we had been sitting there waiting.

I was floored, I'm a counselor for the state of Utah. A patient man who's family waited w was ignored while I and my son both waiting at the desk standing with no one to sit us. Then this couple walk straight in to be seated.

How did this happened? Well general unconcern, slow paced and burned out employees with out a care in the world browsed by completely inattentive, unconcerned and w/o awareness of the situation. The foundation of business is quality service, well unfortunately in my honest and humble opinion you could have gotten better service at 7-11. I left so completley astonished that a business has anyone going in there. I called the management asked her how her Regional representatives would feel if I reported this?

Of course she's sorry, sorry isn't enough in working with people myself for 17 years. I know human behavior, this horrible circumstance, is merely a symptom of a much bigger problem.

I am a well known person who prides myself in helping this community. And I know hundreds of wonderful people here in this area. I told her after that complete and total disregaurd for me and my children. My recommendation would be to never to go to such an establishment.

In 46 years the worst I have ever witnessed. Your staff and management could cost you a business. Have someone check into this I mean for the sake of the people who do work there, who might care. Make a urgent and helpful change to customer service.

service

My husband and I went to village inn on 10/10 what a disappointment our waiter didn't write down our order...

discrimination

ok so my car was broke down and they were fixing it so i had two bags with me . so im hungry so i go to the village inn on 48 st by globeville i ve been going to village inn for a number of years my friend mark lives in village inn hes a painter and works nights in grand junction co we know all the waitresses manger any one who works there we know. we spend alot of money in that place. just to lt you know . anyway in denver 48 street i walk in to get a table i say table for one . so the guy there starts saying well alot time your type come in and dont buy anything . so i ask him what type is that? he was talking about homeless people i think. he like you know what type . do you have any money? all the years well in all my life ive never been asked if i had money going into a place to eat. i dont know if thats the normal way you do things when people that look homeless come in. i know this he didnt ask anyone else if they had money.so even after that i was very hungry i was going to let it go he keep going on like he didnt ant me there so finally i ask him why he was being this way to me but not no body else. so he say if you dont like leave . so being really hungry i say im not leaving im going to eat. he starts saying hes calling the cops and i have to go. so to be honest at this point i cussed him out . im a pretty calm person normal but theres only so much a person can put up with . i cussed him they i left thats as far as it went . if the cops came i dont know. if village inn is going to stereotype people and discriminate against them just because they think there homeless thats pretty messed up. if it was a black person youd take that very serious .the fact is im not even homeless. who is this guy to judge every person who comes in and decide this person can come in this one cant.if you dont make this right . one you will lose customer . i will be telling others about this so i know hundreds of people who go to village inn some of them might go to denny or i hop i know to a multi billion dollar corporation five ten people even hundred isnt much but you should care more about people and not so much about the money. also if there is a legal way i can sue i will. so think it over and next time dont be so judge mental get staff in there who care and arent just there for a pay check if you got people who are angry get rid of them thats all my name billy

  • Vi
    Village Inn Guest Relations Oct 11, 2018

    Hi, Billy. My name is Matt and I'm with Village Inn Guest Relations. I'm so sorry about the incident at this location. If you could email me at [email protected] with some contact information, in particular, your phone number, then we would greatly appreciate it. Again, my email address is [email protected] I look forward to hearing from you.

    Matt Rampey
    Guest Relations

    0 Votes

appearance of the restaurant and barely acceptable food

Oct. 1 I breakfasted at the VI at 5012 S Power Rd. Mesa Az. unbussed tables everywhere. Including the table...

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