Victra, Verizon Authorized Retailerunauthorized charges and upsell

M
This review was posted by
a verified customer
Verified customer
Review updated:

After being Verizon customers for years, in December 2017 we went to the Verizon Retailer Store in Alameda, Ca operated By Victra, an authorized Verizon retailer an we purchased 2 iPhone 8's, 2 wireless chargers and 2 cases to protect them. We were told that since we were buying these items we qualified for a "FREE" Asus tablet due to the promotion they were having. Since we already have an iPad, we didn't really need it but since it was "FREE", we decided we would accept it and give it to one of our grandsons. We finally signed for the 2 phones, received our "FREE" tablet and accessories, paid $546.20 and left the store.
A month later we received our first bill for the new phones and found our cost more than doubled. Looking through the details, we found they had signed us up for phone insurance, which we did not request or approve and there was another phone number added to our account which we did not request, approve or sign for. This line had a $40.00 activation fee and a $19.00 a month service fee along with a 2 year commitment. We did not request this and were not informed this was part of the "FREE" tablet.
We spent much time at the store and after much ado they removed the insurance but not the additional line and upsell items we were charged for without our knowledge...they said we would have to work with Verizon to solve that issue and when we called Verizon they said they could not remove the line because Victra has it's own rules and Victra would be responsible for removing that line. After a second visit to Victra regarding this issue and a second run around and refusal to correct this fraudulent act...we are on the hook for over $450.00 for the 2 year commitment and have filed a consumer complaint with the office of the Attorney General.

Responses

  • Sm
    Smoky Prelius Apr 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    verizon wireless needs to hire ACTUAL men who are somewhat committed to
    their jobs, rather than girly ditzes who have time to be staring out the
    window and looking at their cars...as if fords are anything regal and
    awe-inspiring.

    it was 11:30ish on april 10th, i was pacing around the parking-lot
    because my bad back was hurting from sitting in my friend's car as he
    ordered food, and i stopped to look at myself in the reflection of a
    nearby car's window. i didn't touch the car or the window, i wasn't
    even close enough to accidentally touch it, but the next thing i know,
    some paranoid vagina (well, he was a man, but he acted like a vagina)
    comes up to me and says, "hey, man, that's my car, is everything okay".
    so i told him that i was just checking my reflection in the window. i
    didn't think anything of it, but the next thing i know, the police
    arrive and i'm being questioned by them. the little paranoid vagina had
    called the police because i was checking up on my eye's
    corneal-transplant, and i dared to do so using his car-window as a
    mirror. i didn't lay a hand on the vagina's car, i was probably two or
    three feet from his little girly-car, but this paranoid numbscull calls
    the police like his girly vagina-hole is being violently raped with a
    carving-knife.

    i will never visit that verizon store for ANY phone-related issue,
    especially not to buy another phone...and i will tell the world about
    the paranoid little vagina who works there, how he called the police
    because he saw someone using his car-window as a mirror, and who seems
    to have an idiotic sense of pride for his stupid-assed ford. what kind
    of [censored] takes pride in a ford? what kind of GIRL calls the police and
    feels threatened by someone who's pacing around the parking-lot and
    stops to gawk at himself in a car's window? man up, little lady, grow a
    pair and realize that the world isn't centered upon you and your car.
    realize that you car is as worthless as a bunch of blood-droppings from
    any little lady's vagina, too.

    -2 Votes

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