Diamond Wireless — not a verizon store
Diamond Wireless located at 6191 South State Street #5508, Murray, Utah 84107.
They pretend they are an actual Verizon Store, when in fact they are a re-seller of Verizon. We were lied to numerous time while upgrading our phones. Told we had to pay for our phone up-front that Verizon no longer let you put the phone price on your account, so we did. Only to find out that we didn't buy our phones, the $200.00 went towards accessories. Now we are paying monthly for 2-years for phone we thought we paid for. The sales person played 'pocket-pool' almost the entire time he was helping us. I returned one of the tablets within the 14-day's, they wouldn't refund the $40 activation fee, and tried to hit me with a $175 early cancellation fee. It took two times going to their kiosk because they mixed up tablets.
I have read other complaints and basically everybody is saying the same thing. They LIE over and over. Had I known they weren't Verizon, I wouldn't have gone there. EVERY employee wore Verizon shirts, not Diamond Wireless. Now I am paying an additional $65.00 a month for 2-years. Liars and cheats. Verizon however, is great to work with.