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Victra / Diamond Wireless

Victra / Diamond Wireless review: canceling recurring payment

4 comments
H
Author of the review
4:50 pm UTC
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Nobody will answer the phone. Well someone did answer and then hung up on me. Usually when you call it rings and then says they aren't available and you can't leave a message.

They are taking out a $7.99/mo recurring charge from my bank but I no longer have the phone that was supposed to be insured and I I I in touch with anyone to cancel it.

How do I stop this charge?

4 comments

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M
M
Melissa Mac
Utica, US
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Jun 19, 2018 1:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hi Heidi, were you able to cancel your insurance yet? I have a number to call if you'd like it.

J
J
Jennifer Nicole Gorgulho
San Francisco, US
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Jul 06, 2018 2:54 pm UTC
Replying to comment of Melissa Mac

THIS SAME THING HAS BEEN HAPPENING TO ME! Melissa, I would also like the number if possible!

M
M
Melissa Mac
Utica, US
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Jul 08, 2018 11:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jennifer Nicole Gorgulho

Hi Jennifer! The number is [protected]
Good luck! Let me know if it works for you.

H
Author of the review
H
Heidi Riddle
Salt Lake City, US
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Jul 16, 2018 8:41 am UTC
Replying to comment of Melissa Mac

Someone finally answered but told me I had to call Verizon directly. So I called Verizon (I'm no longer with Verizon, but okay...), and they said they cancelled it. Well, I've been charged 2 more times! My only real option is to change my bank account number, which means contacting about 14 other places to give them the new information! So frustrated. I'm going to try that new number you gave below. Thanks!

M
M
Melissa Mac
Utica, US
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Jul 18, 2018 8:48 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I hope you get it resolved, Heidi!