TSC
reviews and complaints

I ordered a TV via the company's website for Black Friday. After a week and a half of the order not being processed, I had to phone to inquire as to why my order was not being process. It took approximately 45 minutes on the phone to get any sort of answer. Upon discussion with the customer service rep, I was told that they would execute the order within one business day.

The next day I checked my order online to see the progress only to find that my item was backordered and there was no date in which to expect the TV. Again, I spent another 30+ minutes on the phone with their customer service team because I received no communication regarding my TV being on backorder. It was during this call that due to TSC's failure to execute the order, that they over sold the product, and it was no longer available. The customer service rep promised to investigate the issue and resolve it. I was also promised that the issue would be rectified, and I would receive a call the next day. However, no call was received. The only communication I received was a template email the following day that the item wasn't available and instructing me to call in to cancel the order. The customer service rep simply stated that it’s not their problem and effectively stated tough luck. They offered no options for resolution. I therefore had to spend another 30+ minutes on the phone trying to cancel the order.

So, I recently bought a couple of pairs of shoes from TSC (tsc.com). They were pretty hyped up about their "easy returns" policy, so I figured I'd give them a shot. Unfortunately, the shoes were super uncomfortable, and I had to return them. The whole purchase ended up costing me around $230, but at least the shipping was free.

When I got my refund, though, I was pretty disappointed. I only got back most of my money - about $27 was missing. Apparently, that was for shipping and restocking fees. I don't remember them mentioning that part in their advertising. So, basically, I paid $27 for a pretty bad experience.

Overall, I'm not super impressed with TSC. The shoes were uncomfortable, and the return process wasn't as easy as they made it out to be. Plus, losing $27 for nothing really stings. I don't think I'll be shopping with them again anytime soon.

I really like TSC, eh! They're a Canadian company and they try hard to offer Canadian designers, which is pretty cool, eh? Plus, they make it easy to pay with multiple payment plans and no extra cost, which is a real bonus, eh? They even deliver right to your door, which is super convenient, eh?

The only thing that kinda sucks is their shipping costs, eh? They're pretty steep, and you gotta spend over $150 before taxes to get free shipping, so keep that in mind, eh? But if you're looking for some sweet deals, check out their clearance and last chance clearance sections, eh? You can find some really great discounts there, eh?

Overall, I'd say TSC is a pretty good place to shop, eh? They've got lots of Canadian stuff, easy payment options, and they'll bring it right to your door, eh? Just watch out for those shipping costs, eh?

I recently made an order on TSC's website because they were advertising a 15% discount on everything. I was excited to save some money on my purchase, so I added the item I wanted to my cart and entered the Promo Code at checkout. The system accepted the code, which was a good sign that the discount would be applied.

However, when I went to pay for my purchase, I noticed that the discount wasn't applied. I was disappointed because 15% may not seem like a lot, but it could have covered the cost of shipping, which can be a big deal for some people.

I want to warn others to be careful when TSC advertises discounts. It's important to double-check that the discount is actually applied before completing your purchase. While this experience was frustrating, I still appreciate TSC's wide selection of products and easy-to-use website.

Overall, I would recommend TSC to others, but just be cautious when it comes to discounts. It's always better to be safe than sorry!

I recently made a purchase from TSC (tsc.com) for a MacBook bundle for my son who is going back to school soon. I ordered it almost a month ago and the price was good, plus my brother had made purchases from TSC before and had no issues, so I decided to go for it. However, I have yet to receive my product and the payment has already been taken out of my account.

I have called their customer service multiple times and each time I get a different answer as to why my product has not been shipped yet. It's frustrating because I can never get anyone from "customer resolution" on the phone. I wish I had read the reviews before making my purchase because it seems like I am not the only one experiencing this issue.

I would advise others to do their research and consider purchasing from a physical store instead. It's a shame that TSC is still operating despite the negative reviews. I hope they can improve their customer service and shipping process in the future.

I ordered two things from TSC on June 16th. I was pretty excited to get them, so when I got an email on June 18th saying that my package was shipped, I was pretty happy. The email said that my package would be delivered on June 25th. But, it's now July 5th and I still haven't gotten my package. I've been checking the tracking number, but it hasn't been updated since June 18th.

I've contacted TSC three times now to try and figure out what's going on. Each time, the person I talked to said they would do something about it, but nothing has happened. I called them again today, July 5th, and asked if they could send my package with a different carrier. I've had bad experiences with Fleetoptics before, and I didn't want to risk it again. But, the person I talked to said I didn't have any options. I was pretty surprised by that. I mean, TSC is the one choosing which carrier to use, right? So why can't they choose a different one if I'm not happy with the one they picked?

Honestly, I was pretty frustrated by the whole thing. I hung up the phone feeling pretty annoyed. I hope TSC can figure out what's going on with my package soon.

I recently had a bad experience with TSC (tsc.com). I thought I was getting a good deal by using a discount code, but it turns out they tricked me. They showed me the discounted price in my shopping cart, but when I confirmed my order, they charged me full price. I didn't realize this until I received my confirmation number.

I called customer service to cancel my order, but they didn't seem very helpful. They said they would cancel it, but when I checked back a few days later, it hadn't been cancelled. When I called again, they were very rude to me and said they wouldn't guarantee cancellation. They also told me I would have to pay for the return shipping if I didn't want the product.

I feel like TSC should be more professional and able to resolve their customers' concerns. It's not fair to trick people into paying more than they thought they were going to. I won't be shopping there anymore.

I bought a tee from TSC's Brian Bailey collection while watching the morning show. Later on, during the afternoon show, they were offering a 15% discount on the items. I was a bit disappointed that the coupon wasn't available during the morning show, so I decided to contact customer service to let them know about the issue. However, I was informed that since it had been over two hours since I placed my order, they couldn't adjust it. I then asked if I could cancel my order, but was told once again that it was too late to do so.

I was a bit confused, as I thought TSC had a 24-hour policy for orders. This experience left me feeling a bit frustrated and disappointed. I had spent a lot of money on their website and felt that they didn't care about keeping loyal customers. It's important to be cautious when dealing with this company and to thoroughly check everything before spending your hard-earned money with them.

Overall, I would say that TSC has some room for improvement when it comes to customer service. While I understand that policies are in place for a reason, it would be nice if they were a bit more flexible in certain situations. Despite this experience, I still think that TSC has a lot of great products to offer and I would consider shopping with them again in the future.

TSC used to be my go-to online shopping destination, but unfortunately, that is no longer the case. It seems like they are trying to compete with Amazon, but they are lacking in ethics and customer service. I have been a loyal customer of TSC for many years, even before online shopping became popular. Back then, they used to ship from their own warehouse, and they were always prompt with their deliveries. However, as they have grown, it seems like they are struggling to keep up with the traffic.

One of the biggest issues I have encountered with TSC is that they seem to be outsourcing their shipping to suppliers. This means that some items are not coming from their own warehouse, and as a result, they are not trackable. To make matters worse, buyers are not always informed that their items are being shipped from the US. When this happens, the items are sent to a border transfer point, such as Taylor MI. I have been waiting for an item that has been stuck there since January 19, 2023. The tracking numbers provided by TSC are tagged as belonging to one carrier, but when I contacted the carrier, they said that the numbers were not theirs. After doing some research, I found out that one of the numbers belonged to another carrier who had stopped at the border.

When I reached out to TSC for information, they were not helpful at all. In fact, they seemed annoyed that I had contacted the manufacturer and both carriers for information. This was a frustrating experience, and it has taught me a valuable lesson. While TSC may have been a reliable online shopping destination in the past, it seems like they are struggling to keep up with the competition. If you are looking for a reliable online shopping destination, I would recommend looking elsewhere.

I recently made a bunch of purchases on TSC's easy pay system, and I gotta say, it was pretty easy. I've made about 18 purchases so far, but then something terrible happened. Hackers got ahold of my card info, and I had to cancel my old card and get a new one. I thought it would be a simple matter of updating my payment info on TSC's website, but boy was I wrong.

After I replaced my old card with my new one, TSC's easy pay system started rejecting some of my purchases. I kept getting emails from them telling me to contact their customer care team or finance department to sort things out. So I did, but every time I called, I got transferred to someone else and put on hold for like half an hour. And then, just when I thought I was finally gonna talk to someone, the line would go dead and I'd be left feeling frustrated and angry.

To make matters worse, TSC won't let me shop with them anymore. They won't help me fix my account, and they're making unauthorized debits from my bank account without any explanation. It's a real nightmare, and it's causing me a lot of stress. I thought shopping was supposed to be fun, but now it's just a source of frustration and disappointment.

The worst part is that I'm stuck with TSC until almost the end of 2023. I don't want to stop paying them, because I'm trying to build up my credit, but I feel like I'm trapped in a bad situation. And to top it all off, the people I talk to at TSC sound really grouchy and hateful. It's like they don't care about their customers at all.

Overall, I wouldn't recommend TSC to anyone. Their easy pay system is a mess, their customer service is terrible, and they don't seem to care about their customers' problems. If you're thinking about shopping with TSC, I'd say think twice and maybe look for another retailer that actually values its customers.

I recently purchased a gold edition 56 inch chest type tool box from TSC in Lebanon, TN back in July of 2022. The gold edition caught my eye because it came with a 5 year warranty that was plastered all over the side of the box. However, after months of searching for the recipient with the phone number in tow, I finally found them. The phone number never showed any of my previous purchases from TSC, such as chainsaws or propane tanks. I was left wondering why they even bother asking for your phone number at the register if it can't find anything that way.

After an hour on the phone with customer service and ACS, I was told that I had to buy more insurance for the warranty to work. This was a complete joke! TSC advertised a 5 year warranty all over the box, but now I had to jump through even more hoops to get it. It was frustrating to say the least. It's false advertising, deceptive labeling, and a complete lack of accountability that has led me to write this review.

If it says 5 year warranty, it should mean a 5 year warranty. Not 30 days! And to make matters worse, the box I paid for is still in two pieces because I simply could not get into it when I needed to most. So the box only lasted maybe 4 months and I'm still waiting on another company to decide if the warranty will be any good. This has been going on for over 3 months now and I'm beyond frustrated.

Overall, I would not recommend TSC to anyone looking for a reliable tool box or any other product for that matter. The lack of accountability and false advertising is unacceptable. Save yourself the headache and shop elsewhere.

I called the customer service line and spoke to 3 people. I have two of your water pumps one was bought in 2018 and I purchased an extended warranty that has expired on that one, but the second one was purchased dec 2021 or jan 2022 time frame. She kept saying you have 21 pages of purchases I can't find anything. I can not understand why it is so difficult to find that receipt, I am wondering if that pump is just not showing. I was working away from home (overseas military) and I don't have the receipt, this not a claimant but a request for help thx donald hendric

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as it gets. I ordered some stuff from TSC and when it arrived, it was all wrong. I mean, seriously, how hard is it to get an order right? So, I tried to contact them through their live chat, but nobody answered. I waited for like 20 minutes and still nothing. So, I decided to just send the stuff back and get a refund. But when I tried to print out the return label, it wouldn't work. And then, when I finally got it to work, it was addressed to me instead of TSC! What a mess. I ended up having to pay for the return shipping myself and it was a total pain in the butt. I don't think I'll be ordering from TSC again anytime soon.

I'm pretty disappointed with TSC. I mean, come on, it's been 20 days and I still don't have my pots. I tried contacting customer service, but they couldn't give me any answers. It's like they don't even care about their customers. I don't think I'll be ordering from them again.

Okay, so I gotta say, I was pretty excited to get my hands on some new pots from TSC. I mean, who doesn't love a good set of pots, right? But man, was I let down. I waited 20 whole days for my package to arrive, and it never did. And to make matters worse, when I tried to get in touch with customer service, they were no help at all. I mean, what's the point of having a customer service department if they can't even tell you what's going on with your order?

Honestly, I'm feeling pretty frustrated with TSC right now. I mean, I understand that things can get delayed sometimes, but 20 days is a long time to wait for a package. And to not even be able to get any answers from customer service? That's just unacceptable. I really hope they can get their act together and start taking better care of their customers. Because right now, I'm not feeling very valued as a customer.

Overall, I would say that my experience with TSC has been pretty disappointing. I was really looking forward to getting my new pots, but instead I ended up with a lot of frustration and disappointment. I don't think I'll be ordering from them again anytime soon.

I had a really bad experience with TSC (tsc.com). My card got hacked and I'm pretty sure it was because of this website. I only used my card on this website, so I knew it had to be them. I was lucky enough to catch it early and block my card before any major damage was done.

However, when I contacted TSC about the issue, they refused to take responsibility for it. Instead of investigating and trying to catch the person who used my card, they just denied that it was their fault. I was really disappointed with their response and it made me feel like they didn't care about their customers' safety.

Overall, I would be very cautious when using TSC. Make sure to keep an eye on your card activity and report any suspicious charges right away. It's unfortunate that we have to be so vigilant these days, but it's better to be safe than sorry.