Victra / Diamond Wireless Customer Service


ABC Phones of North Carolina, Inc.

1290-B East Arlington Blvd
North Carolina
United States - 27858

Customer Support Phone Numbers

+1 888 876 2355(Customer Service) 16 0
+1 252 317 0388(Greenville Office) 0 0
+1 952 944 6803(Eden Prairie Office) 0 1
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM

Eden Prairie Office
776 Prairie Center Drive, Eden Prairie, MN 55344

Victra / Diamond Wireless Complaints & Reviews

Victra / Diamond Wireless / product trade in for rebate

Apr 19, 2019

I was told when I bought my phone back in October and I trade it in a device I will get a $300 credit for my new phone it's been since 7 months and I still have not received any money or any word on whether or not this is going to be resolved.I have spoken to several customer service Representatives at the retail store and at their corporate office.

Victra / Diamond Wireless / employees

Apr 10, 2019

verizon wireless needs to hire ACTUAL men who are somewhat committed to their jobs, rather than girly ditzes who have time to be staring out the window and looking at their if fords are anything regal and awe-inspiring. it was 11:30ish on april 10th, i was pacing around the...

Victra / Diamond Wireless / iphone 7

Aug 31, 2018

please answere me Your costumer Nador Stahl ---------- Forwarded message --------- From: Dir Seller I have bought and paid this iPhone on Februar through eBay. It was defected and after communicating with you I have sent it back to you . Unforrunately it was detained in the CBC on entering the USA...

Victra / Diamond Wireless / canceling recurring payment

May 17, 2018

Nobody will answer the phone. Well someone did answer and then hung up on me. Usually when you call it rings and then says they aren't available and you can't leave a message. They are taking out a $7.99/mo recurring charge from my bank but I no longer have the phone that was supposed to be...

Victra / Diamond Wireless / iphone 6s-917-715-6797

Feb 22, 2018

Hello! My phone has not been charging properly for the last few weeks and out of necessity I got another phone temporarily which s iPhone 8. Your employee told me I couldn't get another 6s back since I already have an 8 (who has its own insurance from somewhere else). I was told they...

Victra, Verizon Authorized Retailer / unauthorized charges and upsell

Jan 16, 2018

After being Verizon customers for years, in December 2017 we went to the Verizon Retailer Store in Alameda, Ca operated By Victra, an authorized Verizon retailer an we purchased 2 iPhone 8's, 2 wireless chargers and 2 cases to protect them. We were told that since we were buying these...

Diamond Wireless / I have canceled my plan 3 times now and still can't

Jan 05, 2018

On 10/13/17, I called and canceled my plan. Again in November i called to cancel my plan In December i called to cancel my plan. I don't understand why they can't get this done. I am having to continue calling and this time I am reporting to the credit card company to stop payments. I have...

Diamond Wireless / I bought a kyocera hydro elite smartphone for a christmas gift for my husband on dec. 1, 2017

Dec 20, 2017

well he dropped and broke his other phone this past Friday so i gave him this new one he went and had it activated and the phone will not stay on keeps going off and on. I would like a refund for this phone been trying to reach you since Monday but noone will answer the phone and sent an...

Diamond Wireless / total protection insurance

Dec 12, 2017

I canceled this two months ago in the store. I tried to cancel through phone months ago, and thought it was canceled, but then was still be charged, which is why I finally went into the store. I haven't had this phone for two months now, and I don't even remember signing up for this!! Why...

Diamond Wireless / insurance

Nov 04, 2017

This insurance is like a cancer that won't go away. I have tried to cancel it and it keeps coming back! Every month I get charged 7.99 and 9.99 for two phones that I have canceled months ago with Verizon. I have contacted the 1-800 numbers, submitted complaints and even have email...

Diamond Wireless / the verizon diamond wireless insurance is a complete scam

Aug 02, 2017

Been paying for insurance to them at 10.00 bucks a month since oct of 2014 . put in a claim to them July of 2017 and pretty much got the blow off and they found a away out of it . I explaind that i am handycaped and have no way or can i jump through the hoops that they are asking of me to...

Diamond Wireless / deceptive and fraudulent practices

Jul 01, 2016

After my experience at my rating would be lower than your "stars" allow. My wife and I - both long time Verizon customers - went to the Verizon Wireless- Diamond Wireless store at BJ's in Monroe NY because her phone was not receiving incoming calls. The woman at the desk did what she...

Diamond Wireless / broken iphone and refused to replace it

Apr 30, 2016

Terrible service and two horrible experiences at University Mall (Orem, Utah) store! My daughter's iPhone was broken, so we had my wife's old extra iPhone diagnosed and found it was working fine. So my wife and daughter went to Diamond to have the SIM card and data transferred and they...

Diamond Wireless / insurance

Mar 04, 2016

Purchased insurance for Droid phone with credit card that had auto renewal annually and had no idea they would continue to bill forever. Paying for this insurance monthly payment $7.99 for all of 2014 and 2015 and two months into 2016 before realizing that this was an insurance policy on a...

Diamond Wireless / protection program

Oct 26, 2015

I strongly urge anyone considering purchasing the insurance program to reconsider. Unless you have the most recent version of a phone, which is usually only a few months, they will send you a refurbished phone. The screen on my Samsung Galaxy 4S went out after 11 months of use. I paid the...

Diamond Wireless / not a verizon store

Sep 28, 2015

Diamond Wireless located at 6191 South State Street #5508, Murray, Utah 84107. They pretend they are an actual Verizon Store, when in fact they are a re-seller of Verizon. We were lied to numerous time while upgrading our phones. Told we had to pay for our phone up-front that Verizon no...