Menu
Write a review
File a complaint
Viator

Viator review: We were put on the wrong van which was a less expensive tour and were not refunded the difference.

M
Author of the review
6:33 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 9/8/26 in Bergan Norway, I scheduled Viking Village, Naeroyfjord Cruise and Flam Railway leaving at 7:45 from Strandkaien 16. Upon arrival, I showed my ticket to a Viator guide who put us on a van. After realizing we were not visiting the Viking village or being put on the train, we found we were put on the wrong van. We had been put on the coach to Guided Tour to Naeroyfjord, Flan, and Stegastein with overlook. It was a lovely tour; however, we had wanted the Viking Village and train ride. We paid $828.60 for two tickets; however, the trip we were put on would have cost $638 according to the current listing on Viator's website. We are requesting $190 reflecting the correct cost for the tour we took verses the tour we paid for. We were on a tour by Fjord Cruise instead of Guided Fjord Tours. Was the correct company compensated? When two tours are scheduled to leave from the same location at the same time, tour guides should be careful that they have the correct people on board. At no time was there verification of the name of the tour. It is not our fault that we were put on the wrong bus. We are requesting $190 be returned to us to reflect the correct cost for the tour we were put on.

Claimed loss: $190

Desired outcome: We want to be compensated for being overcharged for the tour we were incorrectly placed on.

Confidential Information Hidden: This section contains confidential information visible to verified Viator representatives only. If you are affiliated with Viator, please claim your business to access these details.

0 comments

Add a comment