Viator – Page 2

We recently booked a tour from Naples to Pompeii and Mt Vesuvius tour, with a pick up in Naples (Monday 25th September).

Having planned our stay in Naples around visiting these two attractions, it was extremely disappointing to find that, the Vesuvius visit was cancelled "mid tour", apparently due to impassable routes as a result of the weather on the Saturday.

It was annoying and embarrassing to be told that the second part of the day couldnt take place and to be given options to return to Naples or, visit a different attraction.

Surely, if there was a problem, this should have been flagged in advance and a full refund offered ?

Also, other tour companies were still taking bookings for Mt Vesuvius ?

Strangely, of the group that met travelled from Naples, myself and my wife were the only two people who had booked the Pompeii/ Mt Vesuvius tour and it felt very much like it was too much trouble, rather than there being a "real problem".

My wife and I are scheduled to take a cruise to FIJI in November 2023 and wanted to make the day special. We saw a tour on MSN that showed a very nice tour for $47.00 pp. I went to book the tour on Viator (site that the price shown on MSN). Upon contacting Viator, their site showed the price for the tour as being $101.53. I contacted their customer service and after waiting for one (1) hour, I hung up and recalled. Spokesperson indicated the price as being $101.53 and had no reason for the conflicting prices (MSN, Viator). I asked for a response and was told that the price quoted by Viator representative was the correct price for the tour. I chose to hang up. Viator chose not to adjust the tour price and declined to give a statement. What's going on?

Monday, August 14, 2023 6:00 pm

We were informed prior to the tour that the following day was a holiday so the tour restaurants visited would be reduced to 3. They assured us that we would be fed additional food and given enough wine to make up for the one restaurant not visited and would not go home hungry. We agreed to this.

We were not fed additional food or wine and left our tour hungry. At the first tour stop we were provided with one carafe of water. Any additional water we had to pay for.

There was little variety in the food we were given. Mostly charcuterie, cheese, and bread, (Two small slices per person) One place served octopus, which was a welcome change.

We took this tour on a recommendation from someone who had previously been on it. Her experience was quite different than ours.

The only highlight was our tour guide who was knowledgeable and very nice.

Hello I booked 4 tickets on board the Chicago Odyssey back in July for August 25,2023 with a boarding time of 7:30pm at $792.00.

We arrived by Uber after having traveledfrom both LA & KY to celebrate a Doctorate graduation.

After arriving we found that our boat was already 10-20’ away from the dock. We immediately began cheering to let the crew know they they were missing 4 patrons and that our tickets had a 7:30 boarding time but boat just sailed away.

I called customer service twice to inform them of what had happened and I also called the 3rd party boat company to ask why they had departed when our tickets listed a 7:30pm boarding time and it was then that they told us that Viator should have instructed us to arrive at 6:30pm instead of 7:30pm.

Then in less than 24 hrs I received an email from a Customer Service representative name Kennth Joshua whoemailed me to tell me that I would not be receiving a refund.

I then asked for the contact info to speak to a Director and/or Owner because this issue has not been resolved,

I have used Viator while visiting Italy and have always recommended them to others but I am greatly sadden that I have not received a call from Viator offering to help resolve this issue.

I now plan send a letter to each member of the board of directors until someone is willing to help me with this matter.

Good evening,

Please will you look into removing this product from your activities, the operator is a fraud and is advertising the same product as if he owns it.

The tram costs USD 50 and he is advertising 75USD

The original Bamba Tram owners are listed properly with good reviews on Viator.

This needs to be addressed immidiately.

Best Regards

Matt

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I was unable to contact the local provider to confirm the pickup or pickup location while in Venice.

Between 1600 and 1815 UCT on 6/24/23 customer (myself, Michelle Mulcahy) attempted to confirm the pickup for a morning water taxi from hotel to VCE airport in Italy. During this time - I worked with the hotel front desk staff, my phone mobile Viator app, Viator chat feature via Whatsapp and with a live Viator helpdesk agent [protected]) to try to confirm pickup for this paid-in-advance service.

The Viator helpdesk agent, the hotel staff and I all called the phone number for the local provider that was provided:

Quicktransfer

+[protected]

There was no answer and I am informed that this is a cellular phone number.

The Viator system did not have a pickup address for me and my party other than

"Venice,Venice, Metropolitan City of Venice, Italy" as listed on the ticket.

I told the helpdesk agent and the chatline agent that we were located at the Hotel Aquarius at Campo San Giacomo dell'Orio 1624 and that the pickup point would be at the adjacent canal behind the San Giacomo dell'Orio Church.

I am requesting a full refund of the $361.92 that I prepaid for this service. The helpdesk agent and I were (both frustrated!) with the nature of the canal-side pickup as the addressing in Venice is difficult. Neither she, myself or the hotel staff were able to reach the local provider. These efforts consumed a solid two hours of time for me and I ended up booking a confirmed transfer with the hotel for the 0900 UCT pickup on Sunday 6/25/23.

I am very disappointed that after spending 2 hours trying to confirm a pickup for this transfer that the Viator community insisted that this is a late cancellation for refund. The service was not confirmed - the service was not provided and the local provider was not reachable. I was unable to confirm the pickup. Unacceptable and terribly frustrating. Please initiate a full refund of $361.92.

I also find it very unprofessional. The local provider needs to be available for confirmation. They were not. The WhatsApp chat agent was informal, provided no recourse and then deleted the entire conversation. I received an email from Viator asking "please rate your experience for the transfer" and a second email stating "cancel no refund". The refund is warranted because Viator did not resolve the situation with contacting the local provider to confirm the booking or pickup location.

Michelle Mulcahy

I would like to lodge a formal complaint and request a refund for a tour I booked through Viator.

My complaint concerns a booking I made for the Ayutthaya Temples and River Cruise from Bangkok. Please find the link to the tour here:https://www.tripadvisor.com/AttractionProductReview-g293916-d11449481-Thailand_s_Ayutthaya_Temples_and_River_Cruise_from_Bangkok-Bangkok.html.

The booking was made for three people on Saturday 03 June for Sunday 04 June 2023. I am happy to send you the booking ID and payment receipt, if needed. The total cost was $226,44.

My complaint lies with the fact that Viator accepted my payment for the tour but never sent the confirmation email, which led to a complicated discussion with the tour operator “Tour East”, who provided us with wrong and conflicting information and resulted in our failure to take part in the tour.

Indeed, having not received the booking confirmation from Viator for over 6 hours after making the payment, I felt it was necessary to contact the tour operator to confirm whether the tour was taking place at all. Not only did Tour East not find our booking, they also explained that they would be unable to ensure the hotel pickup, even though we had paid for this service and the hotel was in Bangkok Old City, which is extremely central and near the grand palace- not too far from Bangkok as I was later told.

These email exchanges led to much confusion and emotional distress. Viator failed to communicate our reservation to the tour operator, even though the payment was accepted. Had Viator communicated this reservation correctly, this exchange would not have taken place and we would not have missed the tour.

Last Sunday, my girlfriend and I decided to book a tour of Stockholm on Viator.com. Ramirez, who claimed to be a resident of Sweden for 15 years, warned us that three hours would not be enough to explore the city. The next day, we received a short but sweet message from Viator, detailing the main attractions we would see and asking if we had any special requests. As tourists, we didn't have any.

To cut a long story short, the first 45 minutes of the tour were decent, but things quickly became awkward. Our guide, Ramirez, was dull, lifeless, and avoided answering our questions. We were left to wander around aimlessly, with no direction or guidance. It was like having a crazy mother-in-law as our guide!

Ramirez claimed to be a resident of Sweden for 15 years, but he couldn't even answer the most basic of questions. For example, we asked him about the significance of all the lights on people's and businesses' windows, but he had no idea. It was disappointing, to say the least.

Overall, our experience with Viator was mixed. While the booking process was easy and the message from Viator was pleasant, our guide was a letdown. We would recommend Viator, but only if you can find a better guide than Ramirez.

I recently used Viator for my trip to Paris and booked four services with them. The first service was a car service to pick up my wife and me from Orly airport. Unfortunately, our plane arrived 45 minutes early and when I called them, they told me that they couldn't get a car to pick us up early. I understood the situation, but the car that eventually came was 30 minutes late. It was a bit frustrating, but we eventually made it to our hotel.

The second service was a skip the line tour of the Eiffel Tower. However, the day before the tour, I received an email from Viator that they had stopped offering skip the line tours since July 1st. I was disappointed that they waited until the 3rd week of August to notify me. I decided to cancel the tour and requested a credit. Unfortunately, it has been 5 weeks and I am still waiting for the credit.

The third and fourth services were skip the line tickets for the Louvre and the D'orsay museums. However, it was unclear that we had to pick up these tickets personally and that our vouchers were not tickets. We had to go to the location twice because they would only give us tickets for that day and not a day ahead. It was a bit of a hassle, but we eventually got our tickets and enjoyed the museums.

Overall, I was disappointed with my experience with Viator. The car service was late, the Eiffel Tower tour was cancelled, and the museum tickets were a bit confusing. I don't think I will use them again for my future travels.

I recently had an experience with Viator that left me feeling extremely disappointed. I had booked a day-long tour from London with them, which they confirmed and took my payment of $420. However, when I arrived at the meeting place, no one showed up. I was left standing there, feeling confused and frustrated.

I decided to take matters into my own hands and walked across the street to the tour company office where the actual tour was through (Evan Evans). To my surprise, they informed me that they had informed Viator the day I booked the tour (which was 6 months ago) that there was no tour scheduled for that day. I couldn't believe it! Viator never told me anything about this, and now I was left stranded with no tour to go on.

To make matters worse, Viator didn't want to refund me because they claimed that it "wasn't their fault the tour company canceled." But Evan Evans informed them the day I booked it that there was no tour scheduled for that day. I was beyond frustrated and disappointed. My entire day in London was ruined, and I didn't get to see two bucket list destinations (Stonehenge & Windsor Castle) probably ever because I likely won't get back to London in my lifetime.

When I complained to Viator, all they said was "Sorry mistakes happen," and offered me NOTHING but a refund (which I had to ARGUE to get). I was left feeling like they didn't care about my experience or my time and money that I had invested in this tour.

I will NEVER use Viator again, and I advise anyone wanting to take a tour anywhere to book directly through the tour company. DO NOT USE VIATOR. It's just not worth the risk of having your day ruined and your money wasted.

I gotta say, my experience with Viator was not the best. I was really excited to go on a tour with them, but they let me down big time. They told me they would pick me up right outside my house, but then they changed their minds and told me I had to go all the way across town to meet them. That was really frustrating, especially because I have two elderly parents who can't move very quickly. They wanted me to pay extra money just to get to the meeting spot, even though I had already spent over $1000 on the tour.

The worst part was when they told me they would drop me off at home at midnight. I was really looking forward to getting back and getting some rest, but they didn't follow through on their promise. They never messaged me back and I was left stranded. It was really disappointing.

I don't think you should book with Viator. They don't seem to care about their customers and they don't keep their promises. It's really frustrating when you spend a lot of money on something and then it doesn't turn out the way you expected. I hope they start to take their responsibilities more seriously and treat their customers with more respect.

I had a really bad experience with Viator. Their customer service is terrible and they refused to give me a refund. I would not recommend using this tour company when there are plenty of others to choose from.

I had booked a tour with Viator and they cancelled my booking very quickly. I think they did this so they wouldn't have to purchase my ticket on the day, which cost around ?200. On the day of the tour, I had written confirmation that the Viator Tour Guide would wait for me for 15 minutes. However, when I arrived, they were nowhere to be found. The customer service was very unhelpful and just sent me copy and paste generic replies. I made every effort to make contact with them, searching in the queue(s), but they were nowhere to be found.

In the end, I had to buy new tickets on the day, which was very frustrating and expensive. I would not recommend using Viator as they are very quick to cancel your booking and their customer service is not helpful at all. There are plenty of other tour companies out there that are much better and more reliable.

Overall, my experience with Viator was very disappointing and I would not use them again. Their refusal to give me a refund and their unhelpful customer service made the whole experience very frustrating. I would advise anyone looking to book a tour to look elsewhere and avoid Viator.

So, I recently bought tickets for an Eiffel tour from Viator, and let me tell you, it was quite the experience. I went through the process of selecting a date from the pop-up calendar, choosing a timeslot, and making the purchase. Everything seemed fine until I received the confirmation email, which gave me an address to meet the guide and get our tickets: 225 Rue de l'Universit?. However, when we arrived at the address, we found out that the company did not exist there. It was quite shady, to be honest.

When we tried to call the number provided, it went straight to voicemail with no options of any kind. We were able to start up a text chat with them, and they told us to meet at a lamppost. But when we asked which lamppost, they sent us a photo of a nearby one. Unfortunately, no one was there when we arrived. They then told us that we were booked on a different day, which was quite confusing as I was positive that I had chosen the day I wanted. I had punched it in a number of times, and all the other tours were sold out.

To make matters worse, there was no one else waiting there for a tour, which made me think that they probably give out various locations to different people. When I tried to contact Viator about the issue, it was just as useless as they stood by their shady operators. It's clear to me now that it's not just me who has had this experience, as it has happened to many others.

Overall, I would not recommend using Viator for your travel needs. Their operators seem to be quite shady, and their customer service is not helpful at all. It's a shame, as I was really looking forward to the Eiffel tour, but it ended up being a complete disaster.

We decided to book a tour in Miami through Viator, and we were excited to explore the city. We arrived at the designated time and place, ready to embark on our adventure. However, things didn't go as planned. When we got to Miami Tours, they refused to honor our tickets and claimed that we missed the bus because we didn't check in 30 minutes prior to the arrival time. We were shocked and confused because we had waited outside the establishment for over an hour, and we never saw a tour bus pull up or out. We were disappointed that Viator didn't inform us about the check-in policy, and we felt like we were left in the dark.

The lady at Miami Tours was extremely rude and unprofessional. She got irate and threw us out of the establishment, calling us "no refund idiots." We couldn't believe how poorly we were treated, and we felt like we were being scammed. We contacted Viator to report what happened, but all they could do was "submit a request for a refund." We were disappointed with their response because we expected more from a reputable company like Viator.

We were frustrated that Viator didn't vet their tourist companies properly. As a third-party booking agency, they should ensure that the companies they recommend are trustworthy and reliable. We lost all faith in using their services because they continue to recommend Miami Tours, despite several clients complaining about being scammed. We were disappointed that Viator didn't take our concerns seriously, and we felt like we were left to deal with the aftermath of their poor recommendations.

In conclusion, we had a terrible experience with Viator and Miami Tours. We were treated poorly, and we felt like we were being scammed. We hope that Viator takes our feedback seriously and improves their vetting process to ensure that their clients have a positive experience. We won't be using their services again, and we advise others to be cautious when booking tours through Viator.

I gotta say, I had a pretty rough experience with Viator. I was really excited to book a sailing activity for my trip to Cabo in February 2023. I went ahead and booked through Viator's website, and received an email with the day and time of the activity - February 16th at 5 pm.

So, my friends and I showed up at the dock at 4:20 pm, ready to set sail. But when we got there, Wild Cabo Tours told us that the sailing activity had already departed at 4 pm. They confirmed that Trip Advisor / Viator had provided the incorrect information in their email, since they were just a third party providing the service.

We were pretty upset, obviously. We immediately canceled our reservation and tried to call customer service, but we couldn't get through to anyone. We also sent an email, which I have records of. But since the activity was non-refundable, we had to book the same trip 3 days later directly through Wild Cabo Tours.

Later on, we provided proof of credit card transactions for both the initial booking and the second booking, as well as the email provided by Viator showing the discrepancy. But even with all that evidence, they still denied my claim. So we ended up losing over 300 dollars.

And it's not just me - other people have had the same issue with poor coordination between Trip Advisor and Cabo Wabo (the event host). You can look up this review by going to "Luxury Sailing Yacht and Chef Dinner" under the Cabo San Lucas Tours section of the Tripadvisor website.

Honestly, I feel like we got straight-up stolen from. It's really frustrating to have such a negative experience with a company that's supposed to make your vacation easier and more enjoyable. I definitely won't be booking through Viator again.

I gotta say, Viator is not the most professional company out there. I mean, I called them up on 2/28/23 to ask if my little one-year-old could come with me on a tour in Puerto Rico. They said it was all good, just that he couldn't go snorkeling. So I booked the tour right then and there, thinking everything was sorted.

But when I got to the tour on 04/13/23, after waking up at 4am and driving for three hours, they told me that Puerto Rico law doesn't allow babies under three on boats. I was so bummed out, especially since I had to leave the tour with my kid and miss out on all the fun. And to make matters worse, it's now 4/19/23 and Viator is still giving me a hard time about getting a refund. They say they can't find the phone call where they gave me the wrong info, even though I have proof from my mobile carrier that I called them. It's like they're trying to sweep this whole thing under the rug.

Honestly, I wouldn't recommend doing business with Viator or any of their associates. They're just not reliable and don't seem to care about their customers.

I gotta say, I had a pretty rough experience with Viator. I booked a tour with Niagara Falls Air Tour for July 2, 2022, and got all the confirmations and reminders from Viator saying it was set for 11:00 am. But when my buddy and I showed up at Niagara District Airport at 10:50 am, the pilot told us we were supposed to be there at 10:15 am! I called up the tour company right away, but we couldn't come to an agreement on what to do. Eventually, they offered me a refund as compensation, but it's been ten whole days and I still haven't seen that $198 back in my account.

So I reached out to Viator on July 10, and sent them all the evidence I had, including a screenshot of my call history with the tour company. But you know what they told me? They said I didn't honor the reservation, so they're not gonna give me a refund! Can you believe that? These guys are straight-up crooks, working with the tour operators to scam tourists out of their money. I'm telling you, stay far away from Viator and Niagara Falls Air Tour. Don't make the same mistake I did!

I booked a tour on 06/07/23 to St catharines monastery and white mountain. They wrote immediately afterwards to say they couldnt do white mountain, although I paid for it already. They said they would give me a discount on the second tour I wanted to book. The driver drove so fast and it was so unsafe that the person in the front seat vomited. I did not have access to a seatbelt until two hours in an demanded it. They said it included lunch and seven hours later, no lunch (the tour was supposed to be 6 hours only). Hot dehydrated and terrified from the four hours of driving, I asked to be taken home. They wanted to book my second tour, for a discount. But I didnt feel safe with them. I decided to try again, as I really wanted the second tour. We agree to a discounted price, due to no lunch the day before, and no white mountain. When they showed up to have me pay, they tried to charge me 50USD ‘credit card fee. This tour company is unsafe and unethical. I will be pursuimg legal

avenues, when I return home.

BR-[protected], Tuesday, May 30, 2023

Confirmation Number [protected]

I reserved a boat trip with Gaeta Excursions in Gaeta, Italy, for May 30, 2023. The reservation was made with Viator on May 5 and money was withdrawn from my account on May 28, 2023. The Viator price for two seniors was $45.06. The tour occurred as planned and I was pleased with the guide and the experience. However, at the end of the tour the guide gave me a receipt for 26.60 euros ($28.50). When I messaged Viator later that day about the discrepancy I was told that the 26.60 euros was indeed the amount Viator had paid the vendor. I was shocked that Viator took a $16.56 profit from the $45 I paid for the tour--36.8%. I was also embarrassed because I thought the guide had earned more for the tour. I would have compensated him an additional amount if I had realized before I read the receipt as I walked away. I was overcharged and the vendor was cheated. I will not be booking with Viator again.