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Cruises-N-More

Cruises-N-More

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1 6 complaints
1 resolved 5 unresolved

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Cruises-N-More reviews & complaints

Cruises-N-More complaints 6

K
Aug 28, 2017

Cruises-N-More - be careful

Been with them for several years. And there was always something wrong. They usually charge right after booking and never notify you about the final payment. Stuff with prices is irritating as well...

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Cruises-N-More - terrible customer service and liars

I am so furious and angry at Cruises-N-More for screwing me over twice and making the start of my cruise horrible. This has been my worst experience with an agency and I would never recommend them to...

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A

Cruises-N-More - hideous customer service

Seven of us in our family have been cruising on a regular basis, averaging about one cruise a year. This is the first and last time we will book a cruise with Cruises-N- More. This trip was booked to...

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M
Sep 04, 2008

Cruises-N-More - lack of customer service

I had requested a quote for a cruise on the Holland America Cruise Line through several companies using a website called cruisecompete.com. Cruises-n-more had the best rate, and also offered a...

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L
Sep 18, 2007

Cruises-N-More - fraud and cheating!

Cruises-n-More is unprofessional, rude and I will never deal with this company again! There were 4 of us that booked a cruise to Hawaii, and 1 of our friends called to cancel ONLY her reservation. The agent we were working with at the time said no problem and understood that it was just HER that was canceling only her reservation. All this was discussed and understood on the phone that only her reservation would be canceled but the other 3 of us would still be going. She called the agent several times as well as sent e-mail stating that only she was the ONLY one who could not go. Well the agent left the company and another agent stepped in and canceled the ENTIRE reservation. Now they are saying there is nothing they can do. The only option the three of us have (so they say) is to upgrade to an ocean view because there are no more inside cabins and that we must pay additional for air because it is not included anymore. THIS IS INSANE!! Nobody called us before they canceled our reservation to verify if indeed it was only 1 that was canceling or the whole reservation. I'm furious because I keep getting the run around about speaking to a supervisor. The have the ability to make the situation RIGHT but they say unless we all pay $$$ we will not be going on the trip, which all of this is THEIR fault. I bet the agent quit because of their unfair business practices!! DO NOT BOOK WITH CRUISES-N-MORE!! They don't care about you, just your $$$.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cruises-N-More - be aware of this company!

I went through CruiseCompete.com to get quotes on a cruise in May on the Star Princess for 5 cabins (ll family members). I received 8 quotes, the lowest being from Cruises-n-More. This quote wa...

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