Viator – Page 12

Just been refused a Name Change on the London Eye after it clearly stated, if you are buying the ticket for someone else please contact us immediately to have the name changed. They are now refusing this, absolute joke, don't touch them with a barge pole if you want to enjoy and experience from booking to date. Totally saddened the expierience.

Very very very poor service!
I requested for a tour cancellation on 12 Mar (I have a black & white from their staff confirming there will be no cancellation charge) but until today there was no reply at all even chasers have been sent.
Should think twice before booking with Viator in future.

The tour on Wednesday the 17th was 5 hours longer than it was suppose to be. The driver was very good and professional. Did great on very dangerous route. There was a female "tour guide" that was horrible as a guide. Great as a person, but did not give us any history or information. She would say that is a church, that's is a school there is the ocean. That's not acceptable. In addition the tour got to the Bob Marley museum so late that the employees were closing and going home. They did open for us, however the tour was very short and not the amount of time that was needed in this museum. The tour also ended so late we missed the latest dinner reservation and the buffet at our hotel.

The trip due to travel time was extremely to long, the weather did not warrant longer travel times. Also the bus picked up the new female "tour guide" and dropped off at a random location. This is kind of disturbing to guest. This also creates delays on our trip. This we felt unsafe.

A little bit about the buss; the seats were broke, armrest broke, microphone broke. Ect..

Because of these reasons I DID NOT allow my family back on the Viator booking for the next day. The hotel called and spoke to the number on the reservation to inform the company we would not be going. I did get an email confirmation that the trips were cancelled.
I booked using Viator because trip advisor backed it and after a huge purchase of Viator I expected a much different experience.

I have been trying to work with Viator for the past 4 months to get this resolved and they refuse to give a helping hand in the matter.

The service was far from what was indicated and bought. The accommodations were not as described, the trip was not as described, the time frame was not as described. Therefore the next trip was cancelled. I could not allow another day of a once in a lifetime trip to be taken away from us, or subject my family to the unsafe conditions that were experienced.

Hello Concierge,

Thank you for your feedback. As a representative of Viator, I can assure you that while occasional communications errors do happen, we are not out to leave customers behind. On every voucher we send out, we do have contact information for the local tour operators who complete the service for the tours we sell, complete with instructions on how to contact those tour operators to reconfirm meeting details, and arrange time of pickup.

We do get phone calls from a great many concierge agents who will be more than happy to help their hotel clients in reconfirming tours purchased through us - especially when that client is from another country and may not be acclimated to the local dialing codes.

We hope this information helps you, and our future clients in having the smoothest possible tour experience. Thank you again for your feedback, and Happy Travels.

All the Best,
Viator Social Media Customer Relations

A local place out where we live in Texas has a Saturday night rodeo. It's a tradition here, it's fun, educational and the entire family enjoys. Can't understand why you want to ban them. It's a way of life. I do believe Viator will recieve a lot of backlash over this. Very bad move of Viators decision.

Links provided by Viator are not visible on any search engines. They lie about being able to refer people to agent booking websites. I have had links from Viator since 2015 and never received any referral money for booking I was never

aware of, meaning I earned no money I deserved for eight years.

Tour guide handed us a ticket

Told us to go

Said she would meet us for the tour

She never showed.

I want a full refund

Victor is just in the business of taking people money. I had booked two tours with them. The first one was in Paris France l tried calling them for instructions on where to meet the boat for departure they had no answer. They tried calling the tour guide but no answer. I tried sending them a message thru there site which said contact vendor, no answer for me either, so l decided to ride around to see if l could find it, but the river after several stops l get there and the say no more boarding.The boat was still docked. The employees at the boat was really rude and pointed to a sign which says if you missed this boat call this number. I called the number the next morning and they say l had to call viator when it was all said and done viator said that l was late, the voucher said 8:30 it didn’t say anything about arrive before 8:30 l was there at 8:32. Viator or vendor would not reschedule me or give me a refund. My cost for Paris river boat cruise was almost $400.00 and l got nothing for it. Be very careful when booking with viator because when you call and ask questions before the trip no one has any answers on where to go. It was also hard for me to understand anything they were saying (foreign language)

I've been wanting to upload pictures from my trip but the website is very unclear on where to do it I wrote my review and there was no where to upload photos so this is my last resort I had an amazing time and wanted to share my photos lol

My Wife and I went on your Hanoi street food tour Sunday 9 th of August
My Wife has been violently ill ever since and you have ruined our holiday
Your staff should have taken more care in choosing which vendors to stop at
Please advise who your solicitors are so this matter can be taken further
Regards
Rodger Manning

Booking reference BR-[protected] says on booking form that it was hotel pick up on contacting H20 Madeira to arrange pick up they told me they dont do hotel pickups cost me 100 euros to get taxi to trip

We booked a day trip on your website for $107 per person for 2 people. We got the wrong trip instead. It was only a day trip to Giethoorn and no volendam at all. We ended up wasting our time and would like to have our money back. Thanks. Details:
Booking Reference
BR-[protected]
Thu, Aug 03, 2017
2 Adults
USD $214.00

I booked two tours with Viator both in Dubai.
I have received no confirmation of these bookings and the money has been taken out of my account.
I have sent multiple emails but no answer from them
This is supposed to be a reputable company, but how can it be, when they just take money without any paper confirmation and tickets etc.
.

Hi,

I placed an order for a Vatican tour and I only received a charge on my Visa and no other documentation for the purchase. I have been trying to call for days and no one is answering. After reading your reviews I am pissed off that I gave you my money.

Please call me asap at [protected]

Thanks,

Krissy