Viator review: Viator Travel Tour in Sydney Nova Scotia, Canada ( 1 comment)

We booked a Viator Tour for the Mini Cabot Trail Tour, St. Anns Loop, a 4 hour tour from Sydney Nova Scotia. We were told that we would be in a van. When the van arrived it already was occupied by five adults. The driver told us we would have to sit in the final 2 seats in the third row. We told the driver because of our age and agility we would not be able to access the back two seats. He then asked the two passengers in the middle seat if they would change with us. These two passengers were middle aged and very tall people. They would have been uncomfortable for 4 hours as well. Because we were not keen on travelling on this long tour in the minivan and having to watch two people that we had dislodged get into and out of the van, we did not wish to take the tour. We had mentioned our age and some infirmity in booking the tour. The van left and we called the people in Sydney and asked for a refund, which was flatly refused. We had previously used Viator in San Francisco, and had a pleasant tour. We feel we are due a refund since we paid for the tour and were unable to use the accommodations given us.